Can Guided tours be added to the Virtual Agent?Issue Can Guided tours be added to the Virtual Agent?ReleaseAnyCauseIt was asked if a guided tour could be added to the Virtual Agent. This would be helpful for users who are new to the Virtual gent. ResolutionGuided tours cannot be added to the Virtual agent. Callouts cannot be added to the Virtual agent. There is a page called virtual_agent_preview in the portal that has a video of the functionality of the VA. A solution would be to redirect users to this page. But unfortunately, you can't add callouts to the VA. Related LinksIf adding a guided tour to the Virtual agent is something you need. You will have to submit this enhancement request using our idea portal as per the following kb guidelines KB0755878 Please keep in mind that, we can't guarantee that it will be included in future releases. There are several factors that contribute for an enhancement request to be fulfilled, and even the ones we think are great ideas might not necessarily become part of our product.