'Unattach' button does not work if the user is different from the one that attached the knowledge articleIssue When a user attaches a knowledge article to an incident record via agent assist in Service Operations Workspace, other users (including admin) are not able to unattach that article. Release Any supported release. Resolution This has been detected as a product defect and it is fixed through PRB1694369 with a fixed target as of now for Washington DC family release.