Unique Physical Solaris Sun/Blade Servers in a Chassis return the same Chassis Serial number matching on and overwriting a single CI recordDescriptionRelevant Compatible Version of ServiceNow that works for the Update Set Tokyo and above, plugin "Visibility Content" earlier than December 2023 Summary of reason for Update Set Some Solaris Sun/Blade Servers that are physically unique and are contained in the same physical Chassis may return the same Chassis Serial Number from the "sneep" command.The IRE will match each of these physically unique servers to the same single CI record based on that same Serial Number.This causes the CI record to be updated and overwritten multiple times. PRB, DEF, or STRY (If Exists) PRB1685598 Maintenance Steps (What to do when OOB Release) Revert update set sys_remote_update_set_b89e4d151b48315078b90e95624bcb88.xml (CS6648976_Solaris_serial_concatenation_final.xml ) Target Release Date (If Known) SR - ITOM - ITOM Visibility Content - 202312 List of Files affected sa_pattern_5d991fab9f2032001d753758442e7074.xml sa_pattern_a6a2178c1bbb2110ea080d02604bcb2b.xml sa_pattern_extension_bea25f4c1bbb2110ea080d02604bcbe2Steps to Reproduce 1. Run Discovery on the IP Addresses of two or more Solaris SunFire/Sun Blade servers that meet the below conditions:- Are contained in the same physical Chassis - The sneep command returns the same chassis serial number from each server- All servers are not virtual- All servers are not in any Zones2. After Discovery completes only one Device/CI will have been Created/Updated due to IRE matching on the same single CI record and overwriting it multiple times.3. Audit History on the CI record can be viewed to confirm the multiple overwrites on the CI.WorkaroundPlease follow the details and instructions aboveRelated Problem: PRB1685598