VA dashboard - Filter is not applied properly on the conversation list report on drill-down from the User Feedback report under Overview Tab - Known Error

VA dashboard - Filter is not applied properly on the conversation list report on drill-down from the User Feedback report under Overview Tab Description In Virtual agent dashboard, filter is not applied properly on the conversation list report on drill-down from the User Feedback report under Overview Tab. This results in 'no records' message displayed on conversation list under conversation tab.

Feedback records show-up as expected on manually applying the same filter on the conversation list report.

Steps to Reproduce

- Login to any OOTB Utah instance (with VA installed) - Open the Virtual agent dashboard - Scroll down to view the 'User feedback' widget in the 'Overview' Tab - Make sure to have some data in user feedback report - If there is no data present under user feedback report, submit a virtual agent feedback survey - Open the VA dashboard again, Click on the User feedback report - It gets redirected to the Conversation tab and displays the conversation records with feedback repose filter applied https:// .service-now.com/now/conversation/analytics/conversations/params/start-date/2022-10-01/end-date/2023-11-01/encoded-query/Feedback%2520Result%2Fis%2520any%2520of%2F%255B%2522%25F0%259F%2598%2590%2520Neutral%2522%255D%2FNEW_QUERY

Expected Behaviour: Conversation records related to the user feedback responses should show up in the conversation list report under conversation tab Actual Behaviour: The Conversation list report displays no records message.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.