Unable to see option "Connection and intergrations" Issue When following the directions provided in Product documentations: Integrate your Self-configured bot with single Microsoft Teams tenant or Integrate your Self-configured bot with Microsoft Teams for GCC Steps from document Log in to your ServiceNow instance and navigate to All > Conversational Interfaces > Settings.In General Settings under Channels and integrations, select View All. The Channels and integrations page opens. Under the Available Channels section in the Microsoft Teams tile, select Add Integrations. For step b. The option "Channels and integrations" is not present under the settings page. Only option "Channels" is present. ResolutionThe is due application "Omni-Experience Standard Feature Set" needs to be updated to version 2.3.3 or later. Follow the steps in this product documentation for updating apps: "Install an update to a ServiceNow Store application"