Password Change form doesn't show up when the User language is 'French', but works fine when set to either 'English' or 'Spanish' - Known Error

Password Change form doesn't show up when the User language is 'French', but works fine when set to either 'English' or 'Spanish' Description Password Change form doesn't show up when the User language is 'French', but works fine when set to either 'English' or 'Spanish'

Steps to Reproduce

1. Install Password Reset Plugin 2. Make sure 'Password change' is checked in the 'Default Self Service' https:// .service-now.com/pwd_process.do?sys_id=c6b0c20667100200a5a0f3b457415ad5 3. Installed the below plugins: I18N: Internationalization plugin (com.glide.i18n) I18N: French Translations plugin (com.snc.i18n.french) https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/localization/task/t_ActivateALanguage.html 4. Impersonate User with 'ADMIN' role 5. Set the Language as 'English' and navigate to the below URL in the new tab. We will notice the Password change will be populated. (Screenshots attached: Screenshot 1.png) https:// .service-now.com/$pwd_change.do 6. Now change the Language to 'French' and navigate to the below URL in the new tab. We will notice the Password change will not be populated. (Screenshots attached: Screenshot 2.png) https:// .service-now.com/$pwd_change.do

Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.