Agent workspace reference field stuck at searchingIssue When using legacy agent workspace the when the user tries to perform search on a reference field the search wil get stuck in Searchin ResolutionYou may open the the link below and if not in use delete the form sections associated to call backs. Please remember to download backup from the Form sections prior to deleting. https://INSTANCE_NAME.service-now.com/nav_to.do?uri=sys_ui_form.do?sys_id=31eca44e736641104a905ee515f6a758 After that, refresh the Agent Workspace and the search will work as expected.