On Vancouver upgrade, "Continue this topic" is showing on Virtual AgentIssue With the upgrade of our instances to Vancouver P1, a customer reported seeing the "Continue this topic" option that appears when the VA doesn't know which topic to invoke. ReleaseVancouver and onCauseThis is working as expected. We only show "Continue this topic" in two scenarios:1. Mid topic discovery + UNSURE (intents returned but not sure which one to choose) => "Continue this topic?"2. Mid topic discovery + UNKNOWN (no intents) => "Continue this topic?" From debugging we can see the NLU is unsure. You cannot remove "Continue this topic" as this was a feature we added to solve another defect. PRB1663055 ResolutionThe "Continue this topic" cannot be removed. This should only show when the topic discovery is unsure. NLU and Keyword are both types of topic discovery which means the "Continue this topic" will be shown when both are unsure. If NLU is turned off, the VA will use the keyword. Testing the utterance from the NLU workbench is not sufficient since it only shows intent results for the model that you're looking at instead of all the models. Need to replicate and look at the open_nlu_predict_log response for the utterance "talk to a chat representative". This shows that we can see there are multiple models/intents that matched the utterance with high confidence. Hence, the prediction is UNSURE and we show the new "Continue this topic" option which allows the user to stay in the current topic instead of switching. We suggest tuning the models so that only ONE model returns the connect to live agent intent with high confidence. This will make sure the utterance results in a SURE prediction, meaning you won't be running into this UNSURE scenario + "continue this topic" option in the first place.Related Linkscom.glide.cs.resume_current_topic_option property is where the text for "Continue this topic" is configured