VA pop up sound issue. - Support and Troubleshooting

VA pop up sound issue. Issue The Sound of Any VA Message is not Audible

Release All Release

Cause The issue is with the mp3 file for the "sn_va_web_client_alert.mp3"

Resolution Audio Sound is missing in the mp3 file for the "sn_va_web_client_alert.mp3". import the OOB mp3 file and that will resolve the issue. https://instance-name.service-now.com/db_audio_list.do?sysparm_query=active%3Dtrue%5EEQ&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=2&sysparm_record_rows=4&sysparm_record_list=active%3dtrue%5eORDERBYname