AI Search results how to navigate to external content or siteDescription Create an EVAM configuration to allow search results to bring the user to an external site. This example is specific to the external links table available in ServiceNow. There is an assumption that the sn_ex_sp_external_link table has been configured as an AI Search Indexed Source. Steps Navigate to EVAM > View Definitions > Configuration Bundles Select the appropriate configuration bundle. Add a new view config for external links table content. Create new view config Create new view template { "component": "sn-search-result-evam-card", "staticValues": { "imageType": { "translatable": false, "key": "icon" }, "icon": { "translatable": false, "key": "document-outline" }, "detailLabelOne":{ "key":"URL:" }, "detailLabelTwo":{ "key":"Domain:" }, "detailLabelSeparator":{ "key":" | " }, "detailPosition":{ "key":"below" } }, "mappings": { "title": "ai_search_teaser_title", "summary": "ai_search_teaser_text", "detailValueOne":"url", "detailValueTwo":"sys_domain", "ariaLabel": "short_description" }, "actionMappings": { "clickAction": "urlnavigation" } } Link the new View Template to the View Config previously created. Create and Link new Declarative action mapping Action Payload definition Clear browser cache and test in the appropriate UI. Note on security: By default tables like sn_ex_sp_external_link may not allow read access, as a workaround, a read ACL such as sn_ex_sp_external_link.none might be needed for most users to get the results to show up in the search results list.