Specific fields show notification content in another languageIssue When a notification displays sys_translated_text fields it shows content in a different language than what the user sees: In the example above, the field short description has a value "CPU load high for over 10 minutes" but the email notification shows "Carga de CPU alta durante más de 10 minutos" The field value is not considering the notification recipient language: ReleaseAllCauseServiceNow Notification handler executes under the context of system user and it will consider language preference of system user while preparing the email content. If the instance has a language different than English, the notification will display sys_translated_text values based on the instance default language and will ignore any other user default language and language preferences. The value 'es' above will be the only one the notification will take into account and will ignore any other possible languages from the sys_translated_text table: ResolutionThe alternative is to execute a glide record query to the sys_translated_text table with the static translation expected language as part of the query parameters Related LinksFor more information about how to get records via email scripts, please refer to next documentation links:Querying tables in script To setup email notification translations, please visit our kb articles: KB1156957 How to setup static translation on email notifications for first time?KB1156980 How to setup dynamic translation on email notifications for first time?