<h2>Turn on the Now Assist panel</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Turn on the Now Assist panel" /><meta name="abstract" content="Turn on the Now Assist panel to enable your agents to use Now Assist skills, such as summarization, in a side panel on the user interface." /><meta name="description" content="Turn on the Now Assist panel to enable your agents to use Now Assist skills, such as summarization, in a side panel on the user interface." /><meta name="DC.relation" scheme="URI" content="../../../administer/now-assist-admin/concept/configuring-na-landing.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/reference/ai-products.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/now-assist-platform/concept/platform-now-assist-landing.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-25T13:31:59-04:00" /><meta name="DC.date.modified" content="2023-09-08" /><meta name="page-type" content="ai-now-assist" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="activate-now-assist-panel" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Turn on the Now Assist panel</title></head><body id="activate-now-assist-panel"> <div class="breadcrumb"><a class="link" href="../../../administer/general/reference/ai-products.html" title="Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks, detect major incidents, and surface insights.">Enable AI experiences</a> > <a class="link" href="../../../administer/now-assist-platform/concept/platform-now-assist-landing.html" title="ServiceNow Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.">Now Assist</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Turn on the <span class="ph">Now Assist</span> panel</h1> <div class="body taskbody"><p class="shortdesc">Turn on the <span class="ph">Now Assist</span> panel to enable your agents to use <span class="ph">Now Assist</span> skills, such as summarization, in a side panel on the user interface.</p> <div class="section prereq p"> <p class="p">You must install at least one <span class="ph">Now Assist</span> application before you can turn on the <span class="ph">Now Assist</span> panel.</p> <p class="p">Role required: admin</p> </div> <div class="section context"> <p class="p">You must have the now_assist_panel_user role to have access to the <span class="ph">Now Assist</span> panel once you turn it on.</p> <p class="p">To learn more about the <span class="ph">Now Assist</span> panel, and how it can assist your agents, see <a class="xref" href="../../now-assist-platform/concept/now-assist-panel-overview.html" title="With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident or generate resolution notes so that you can get the context of this information more quickly.">Now Assist panel</a>.</p> </div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Now Assist Admin</span> > <span class="ph uicontrol">Settings</span></span>.</span> <div class="itemgroup info">If you’re already in <span class="ph">Now Assist Admin</span>, select the <span class="ph uicontrol">Settings</span> tab.</div> </li><li class="li step stepexpand"> <span class="ph cmd">Select <span class="ph uicontrol">Now Assist panel</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Enable the <span class="ph">Now Assist</span> panel on your instance by selecting <span class="ph uicontrol">Turn On</span>.</span> <div class="itemgroup info"><img class="image" id="activate-now-assist-panel__image_q1y_z1n_syb" width="800" src="../image/config-now-assist-2.png" alt="On the Settings tab, select Now Assist panel, and then select Turn on." /></div> </li><li class="li step stepexpand"> <span class="ph cmd">In the Turn on <span class="ph">Now Assist</span> panel dialog box, select <span class="ph uicontrol">Turn on</span>.</span> <div class="itemgroup info"><img class="image" id="activate-now-assist-panel__image_uyh_2bn_syb" width="400" src="../image/config-now-assist-3.png" alt="Select Turn on in the Turn on Now Assist panel dialog box to confirm your choice." /></div> </li></ol> <div class="section result" id="activate-now-assist-panel__result_bnb_f1n_syb"> <p class="p">The <span class="ph">Now Assist</span> panel is active on your instance for users with the now_assist_panel_user role.</p> </div> <div class="section postreq" id="activate-now-assist-panel__postreq_dgz_2mn_wyb"> <p class="p">To see the <span class="ph">Now Assist</span> panel in action for the <span class="ph">Now Assist</span> application that you've activated, see the following topics:</p> <div class="p"><ul class="ul" id="activate-now-assist-panel__ul_exm_yvn_syb"><li class="li"><a class="xref" href="../product/customer-service-management/concept/now-assist-csm.html" target="_blank" rel="noopener noreferrer">Now Assist for Customer Service Management (CSM)</a></li><li class="li"><a class="xref" href="../product/human-resources/concept/now-assist-hrsd.html" target="_blank" rel="noopener noreferrer">Now Assist for HR Service Delivery (HRSD)</a></li><li class="li"><a class="xref" href="../product/now-assist-itsm/concept/now-assist-itsm.html" target="_blank" rel="noopener noreferrer">Now Assist for IT Service Management (ITSM)</a></li><li class="li"><a class="xref" href="../administer/flow-designer/concept/now-assist-for-creator-landing.html" target="_blank" rel="noopener noreferrer">Now Assist for Creator</a></li></ul> </div> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../administer/now-assist-admin/concept/configuring-na-landing.html" title="Use the Now Assist Admin console to activate the various Now Assist applications and skills that you’re entitled to.">Configuring Now Assist settings and features</a></div> </div> </div></body></html></div>