<h2>Resolution notes generation</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Resolution notes generation" /><meta name="abstract" content="You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes." /><meta name="description" content="You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes." /><meta name="DC.relation" scheme="URI" content="../../../administer/now-assist-platform/concept/now-assist-skills.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/reference/ai-products.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/now-assist-platform/concept/platform-now-assist-landing.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/now-assist-platform/concept/exploring-now-assist-platform.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-09-20T12:09:20-07:00" /><meta name="DC.date.modified" content="2023-09-20T12:09:20-07:00" /><meta name="page-type" content="ai-now-assist" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="now-assist-rn-summarization" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Resolution notes generation</title></head><body id="now-assist-rn-summarization"> <div class="breadcrumb"><a class="link" href="../../../administer/general/reference/ai-products.html" title="Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks, detect major incidents, and surface insights.">Enable AI experiences</a> > <a class="link" href="../../../administer/now-assist-platform/concept/platform-now-assist-landing.html" title="ServiceNow Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.">Now Assist</a> > <a class="link" href="../../../administer/now-assist-platform/concept/exploring-now-assist-platform.html" title="Learn how Now Assist brings generative AI capabilities to the Now Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.">Exploring Now Assist</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Resolution notes generation</h1> <div class="body conbody"><p class="shortdesc">You can quickly learn the details of how an interaction was resolved by generating and reading the <span class="ph">Now Assist</span> resolution notes.</p> <div class="section" id="now-assist-rn-summarization__section_odr_3lm_wyb"><h2 class="title sectiontitle">Overview</h2> <p class="p">Generating the resolution notes creates a condensed version of the incident's resolution notes that are generated by <span class="ph">Now Assist</span>. The generated resolution notes can provide information to other agents who might encounter similar interactions.</p> <div class="note"><span class="notetitle">Note:</span> <span class="ph">Now LLM</span> is the provider for this <span class="ph">Now Assist</span> skill.</div> <p class="p">The following examples show <span class="ph">Now Assist</span> generated resolution notes in <span class="ph">Now Assist for Customer Service Management (CSM)</span>, <span class="ph">Now Assist for HR Service Delivery (HRSD)</span>, and <span class="ph">Now Assist for IT Service Management (ITSM)</span>.</p> <div class="p"><div class="fig fignone" id="now-assist-rn-summarization__fig_g2h_b54_hzb"><span class="figcap"><span class="fig--title-label">Figure 1. </span>Generated resolution notes in <span class="ph">Now Assist for CSM</span></span> <img class="image" id="now-assist-rn-summarization__image_hf2_454_hzb" src="../images/now-assist-csm-rn-generation.png" alt="Generated resolution notes in Now Assist for CSM." /> </div> </div> <div class="p"><div class="fig fignone" id="now-assist-rn-summarization__fig_o2b_vtw_gzb"><span class="figcap"><span class="fig--title-label">Figure 2. </span>Generated resolution notes in <span class="ph">Now Assist for HRSD</span></span> <img class="image" id="now-assist-rn-summarization__image_wgz_z5w_gzb" src="../images/now-assist-hrsd-rn-generation.png" alt="Generated resolution notes in Now Assist for HRSD." /> </div> </div> <div class="p"><div class="fig fignone" id="now-assist-rn-summarization__fig_t1d_zrw_gzb"><span class="figcap"><span class="fig--title-label">Figure 3. </span>Generated resolution notes in <span class="ph">Now Assist for ITSM</span></span> <img class="image" id="now-assist-rn-summarization__image_wgd_qtw_gzb" src="../images/now-assist-itsm-rn-generation.png" alt="Generated resolution notes in Now Assist for ITSM." /> </div> </div> </div> <div class="section" id="now-assist-rn-summarization__section_tk5_g5c_tyb"><h2 class="title sectiontitle">Generating resolution notes</h2> <div class="p">You can generate resolution notes for <span class="ph">Now Assist for CSM</span>, <span class="ph">Now Assist for HRSD</span>, or <span class="ph">Now Assist for ITSM</span>:<ul class="ul" id="now-assist-rn-summarization__ul_llw_h55_wyb"><li class="li">To generate resolution notes for <span class="ph">Now Assist for CSM</span>, see <a class="xref" href="../product/customer-service-management/task/now-assist-csm-generate-resolution.dita/now-assist-csm-generate-resolution.html" target="_blank" rel="noopener noreferrer">Generate the resolution notes for a case by using Now Assist for Customer Service Management (CSM)</a>.</li><li class="li">To generate resolution notes for <span class="ph">Now Assist for HRSD</span>, see <a class="xref" href="../product/human-resources/task/now-assist-hrsd-res-note.dita/now-assist-hrsd-res-note.html" target="_blank" rel="noopener noreferrer">Generate the resolution notes for a case by using the Now Assist for HR Service Delivery (HRSD)</a>.</li><li class="li">To generate resolution notes for <span class="ph">Now Assist for ITSM</span>, see <a class="xref" href="../product/now-assist-itsm/task/resolve-incident-now-assist.dita/resolve-incident-now-assist.html" target="_blank" rel="noopener noreferrer">Generate the resolution notes for an incident by using Now Assist for IT Service Management (ITSM)</a>.</li></ul> </div> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../administer/now-assist-platform/concept/now-assist-skills.html" title="Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.">Now Assist skills</a></div> </div> </div></body></html></div>