Now Assist - Product Documentation: Vancouver

Now Assist

ServiceNow® Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.

Put Generative AI to Work with Now Assist on the ServiceNow Platform.

Get started Explore Learn more about Now Assist on the Now Platform .

Configure Explore, configure, use, and analyze generative artificial intelligence (AI) features and skills.

Analyze Analyze and monitor skill performance.

Now LLM model updates Learn about the Now LLM model.

Generative AI Controller Customize your generative AI experience on the Now Platform with the Generative AI Controller .

Now Assist products Now Assist for Customer Service Management (CSM) Summarize case information, generate case resolution notes, and summarize the chat for an interaction.

Now Assist for HR Service Delivery (HRSD) Summarize case information, generate resolution notes, and summarize the chat for an interaction.

Now Assist for IT Service Management (ITSM) Summarize incident information, generate incident resolution notes, and summarize the chat for an interaction.

Now Assist for Field Service Management (FSM) Summarize work order tasks and enable users to generate work order task summaries.

Now Assist for IT Operations Management (ITOM) Simplify alerts in Event Management .

Now Assist for Creator Use generative AI skills that can make developing on the Now Platform more efficient.

Now Assist platform experiences Now Assist in AI Search The power of search with the Now LLM generative AI model.

Now Assist in Virtual Agent Use generative AI skills and large language model (LLM) topic authoring in your conversational experiences.

Troubleshoot and get help ServiceNow Community on AI and Intelligence Issues and mitigation for Now Assist application and plugin upgrades Search the Known Error Portal for known error articles Contact Customer Service and Support

AI limitations This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy , which may be updated by ServiceNow.

Data processing This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure . This data is handled per ServiceNow 's internal policies and procedures, including our policies available through our CORE Compliance Portal .

Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page .