Email attachments are discarded when attachment limit >= 2GBDescriptionWe have identified a defect introduced in Vancouver that prevents EmailReader from saving email attachments. It occurs when the system property ‘com.glide.attachment.max_size’ value is more than 2048(i.e 2GB) or not a proper integer value(something like "10MB", "25MB"). Inbound Email attachments are represented as sys_email_attachment records and the column of those records is set to 'discarded' when attachments are discarded. However, attachments uploaded through UI or Table API will be saved to the database.Steps to Reproduce 1) Add/update System property 'com.glide.attachment.max_size' >= 2048(i.e 2GB or above).2) Send an email to the instance with attachments. Actual: All Attachments are discarded irrespective of size.Expected: Attachments that satisfies Inbound Attachment limits(glide.email.inbound.max_attachment_count and glide.email.inbound.max_total_attachment_size_bytes)sent as part of the email should be added to the instance. https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/notification/reference/r_AttachmentLimitProperties.htmlWorkaroundCurrently, the only known workaround is to set the system property 'com.glide.attachment.max_size' to 2047 or less. The system property ‘com.glide.attachment.max_size’ defines the maximum file attachment size in megabytes. The development team is actively working on a permanent solution, and this problem is targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information becomes available. FAQQ: Does this affect non-prod instances, prod instances, or both?A: Both production and sub-production instances can be affected.Q: How can I confirm if I'm impacted by this issue?A: If your instance is on Vancouver family release, and your system property "com.glide.attachment.max_size" >=2048 or does not have an integer value (like "2MB"), you will experience this issue.Q: Is there an available workaround?A: Yes, set up the system property "com.glide.attachment.max_size" to 2047 or less. Q: Can the workaround be applied before upgrading to Vancouver?A: Yes.Q: When will this issue be fixed?A: Internal teams are actively working to identify and implement a permanent fix as soon as possible. Q: Which are the impacted versions?A: Vancouver, Vancouver Patch 1, Vancouver Patch 1 Hot Fix 1, Vancouver Patch 2. Q: After upgrading to a fixed version, can the previous value be reverted?A: Yes.Related Problem: PRB1698243