ServiceNow Cloud Observability setup - Support and Troubleshooting

ServiceNow Cloud Observability setup Summary This KB article describes the steps to set up ServiceNow Cloud Observability. With this setup, Service Graph Connector for OpenTelemetry will be able to pull the resources data into CMDB.

Instructions  The Service Graph Connector for OpenTelemetry uses OpenTelemetry collectors and SDKs to improve cloud visibility in ServiceNow CMDB. Before continuing with the setup, ensure that the following prerequisites are met:

You have a Cloud Observability account. Confirm with your account management team if you’re not sure whether an account already exists or if you would like to create one. OpenTelemetry collectors and SDKs are deployed on either a cloud or an on-premise environment. These steps are mostly performed by a development, DevOps, or site reliability engineering (SRE) team. See “ Send data from Cloud Observability to CMDB ” for technical details. You know your Cloud Observability organization and have created a Cloud Observability API key.

For more information on API keys, OpenTelemetry setup, and Kubernetes configuration details, see the following topics on the Cloud Observability documentation site:

Send data from Cloud Observability to CMDB Create and manage API keys