Linux Server Pattern Extension "Get Object Id For OCI Linux Server" curl command on step "Get Object Id" takes > 60 seconds to timeout - Known Error

Linux Server Pattern Extension "Get Object Id For OCI Linux Server" curl command on step "Get Object Id" takes > 60 seconds to timeout Description Relevant Compatible Version of ServiceNow that works for the Update Set

Tokyo and above.

Summary of reason for Update Set

No timeout option is set in the curl command on step thus the command times out at curls default timeout value. 60 seconds on some systems, 120 seconds on others. This adds an extra 1 to 2 minutes for each Linux Server Pattern to complete where this Extension/Step is executed. PRB, DEF, or STRY (If Exists)

PRB1660502

Maintenance Steps (What to do when OOB Release)

Revert following files:

1. sa_pattern_07999a9e1b945194fe29a717ec4bcb29.xml

Target Release Date (If Known)

SR - ITOM - Discovery and Service Mapping - 202308

List of Files affected

1. sa_pattern_07999a9e1b945194fe29a717ec4bcb29.xml

Steps to Reproduce

On any instance with Discovery and Service Mapping Plugin v1.3.0 (March 2023) or an earlier release installed.

1. Run Quick Discovery on non Virtual Linux Server. 2. If object_id is empty when Pattern Extension "Get Object Id For OCI Linux Server" runs then conditions will be met to run the first step "Get Object Id" 3. This step will take >60 seconds to complete/timeout to return nothing if not an OCI VM instance.

Workaround This is Fixed in Store Release - ITOM - Discovery and Service Mapping Plugin v1.7.0 (August 2023) and later releases.

If you're on Store Release - ITOM - Discovery and Service Mapping Plugin v1.6.0 (June 2023) or an earlier release, upgrading the plugin to a fixed version will resolve the issue.

If you're unable to upgrade at this time the below workaround can be used.

Add a timeout parameter to the curl command on step Get Object Id

1. Open the Linux Server pattern in Pattern Designer

2. Under the Extensions section open the Get Object Id For OCI Linux Server extension

3. Go to Step Get Object Id

4. In the Set Command Details field add -m 10 after curl in the command.

Before : "curl -H \"Authorization: Bearer Oracle\" -L \" http://169.254.169.254/opc/v2/instance \";echo"

After : "curl -m 10 -H \"Authorization: Bearer Oracle\" -L \" http://169.254.169.254/opc/v2/instance \";echo"

5. Save and then Publish the Pattern

6. Use the Filter Navigator to go to Discovery > MID Servers

7. On the MID Servers list, click the Pattern Sync to Mid button to sync the pattern changes just made to all MID Servers.

Or you can apply this update-set CS6590991_PRB1660502_KB1521500_Curl_Timeout.xml