Can users remove mandatory field and not show the intial agent response?Issue A question was asked if you could remove the mandatory field initial_agent_response on the AWA queue to not show the initial VA bot response when the leave agent is initiated. "Thank you for contacting support. I am looking into your question right now and will be with you shortly" ReleaseAnyCauseThis field initial_agent_response is made mandatory by UI policy "Hide/Show Chat Content" Hide/Show Chat Content https://empjpagan5.service-now.com/nav_to.do?uri=sys_ui_policy.do?sys_id=a6c52f3f73fb13004a905ee515f6a7bf%26sysparm_view=advanced ResolutionIt is confirmed this field is mandatory and needed for proper AWA functionality. Certain policies and scripts in AWA are made mandatory and put in place for AWA to function. Changing these can create unknown and/or unsupported situations that have not been tested. All testing is done with these policies in place. We recommend leaving mandatory policies in place. This field cannot be hidden.