Records on History set tables are not displayed correctly for 'Version' field on knowledge table. - Support and Troubleshooting

Records on History set tables are not displayed correctly for 'Version' field on knowledge table. Summary Description

Records on history set tables are not capturing version changes due to knowledge versioning logic implementation

Step to reproduce

- Create a KB article

- "Audit history" related list shows the Version field history correctly ((empty)-> 0.1)

- Publish/approve the KB article, the article version gets updated from 0.1 -> 1.0

- Since the Version field changed from 0.1 -> 1.0, the "Audit history" should have reflected that correctly. But the "Audit history" shows the Version field history as (empty) -> 1.0, instead of two records (empty) -> 0.1 and 0.1 -> 1.0.

Root cause:

The reason for this issue is that we are inserting/updating version with `setWorkflow(false)` in KBVersioningSNC and as described History team this is expected behaviour when workflow is turned off - the audit history isn't captured that's why it's showing (empty) -> current_value.

The behaviour of Audit history is documented here .