Integration with ServiceNow Intune is not populating user-related fields into the Staging Table - Support and Troubleshooting

Integration with ServiceNow Intune is not populating user-related fields into the Staging Table Issue When testing actions like Importing Computers from SG-Intune, from the response body of the data stream action we DO see User-related fields like UserDisplayName and UserPrincipalName being returned.

However, in the staging table, this data is not populated

Cause Based on the datasource OOB logic it will run the function 'getPrimaryUser' in script include 'IntuneIntegrationUtil' to check if this is the primary user for this device (computer) from Intune.

In the function 'getPrimaryUser' in script include 'IntuneIntegrationUtil' it will call another flow action 'sn_intune_integrat.getuser' to check the primary user for this device. If the 'getuser' flow action runs successfully to get the primary user info then it will be populated to JSON object 'userInfo' and assign to the records in the staging table, otherwise it will pass an empty 'userInfo' JSON object to the staging record.

If you check the 'getuser' action logs for this execution, you will see an error message similar to:

{"error":{"code":"Authorization_RequestDenied","message":"Insufficient privileges to complete the operation.","innerError":{"date":"YYYY-MM-DDTHH:MM:SS","request-id":" ","client-request-id":" "}}}

This error is being thrown by Microsoft and indicates lack of permission to the integration for Intune

Resolution Please grant the necessary permissions in your Intune tenant

From version 2.2.1, " User.ReadWrite.All " with type=Application is needed to have the flow action "getuser" working

Please refer to our Documentation to verify all necessary permissions are granted Vancouver - Set up the Microsoft Intune spoke