Auto import interval for Teams Request-based chats cannot be lowered below 30 minutesSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Request-based chats for IT Service Management integration with Microsoft Teams and HR Service Delivery integration with Microsoft Teams enable the system to auto import chat conversations between agents and employees. All chat messages from Microsoft Teams are auto imported to the ServiceNow instance at an interval of 30 minutes. The system scans for all new messages across all chats and imports them to the ServiceNow instance. The system property that controls this auto import interval is sn_tcm_collab_hook.teams_auto_import_chat_wait_duration. This property is locked. ServiceNow performance load testing was conducted with a 30-minute minimum setting. ServiceNow does not support changing this property to a lower interval. Setting the property to a lower interval value (for example, 15 minutes) causes subflows performing the auto import to poll more aggressively when a chat is active, and impacts instance performance. The 30-minute setting is the supported minimum for the sn_tcm_collab_hook.teams_auto_import_chat_wait_duration system property. Instructions The sn_tcm_collab_hook.teams_auto_import_chat_wait_duration system property controls the wait duration between auto import cycles for Teams Request-based chats. Out of the box, this property is set to 30 minutes. The interval operates at a 30-minute minimum with an exponential increase in subsequent intervals — lowering it below 30 minutes is not supported. This property is locked and is a maintenance-level property. Users can manually force an import at any time by selecting the Import Messages from Microsoft Teams related link on the record, or by triggering the Auto Import Messages Subflow directly with the chat record sys_id. The 30 minutes represents the floor — the interval cannot be set lower than 30 minutes — and increasing the frequency may consume additional system resources. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Auto import messages for Microsoft Teams integrationCan we change the 30 min Teams chat synchronization with the ServiceNow Activity Stream to 5 mins? KB2568010Request based chats to import messages / Auto import feature in MS Teams KB1170118