Can the frequency of the "auto import" interval for Teams Request-based chats be lowered from its default 30 minute setting?SummaryRequest-based chats for IT Service Management integration with Microsoft Teams and HR Service Delivery integration with Microsoft Teams applications enable the system to auto import the chat conversations between the agents and the employees. (Reference: https://docs.servicenow.com/csh?topicname=auto-import-messages.html ) All the chat messages from Microsoft Teams will be auto imported to the ServiceNow instance at an interval of 30 minutes. The system looks for all the new messages across all the chats and import the messages to ServiceNow instance. The system property that controls this auto import interval is 'sn_tcm_collab_hook.teams_auto_import_chat_wait_duration'. This property is locked. ServiceNow performance load testing was conducted with an interval of 30 minutes minimum setting. As confirmed by our development team ServiceNow does not recommend changing this maint property. Setting the property to a lower interval value (e.g. 15 minutes) would mean subflows performing the auto import will be polled more aggressively when the chat is active, and impact instance performance.ServiceNow developers confirm that the product team will not be able to support a lower than 30 minute setting for the 'sn_tcm_collab_hook.teams_auto_import_chat_wait_duration' system property.