<h2>DocuSign Integration Hub Spoke Landing Page</h2><br/><div style="overflow-x:auto"><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <h3><strong>Quick Summary</strong></h3> <p style="padding-left: 40px;">Automate the process of sending a document to an individual or list of recipients for digital signature using DocuSign. For example, automate employee onboarding and offboarding, or send non-disclosure agreements, legal agreements, and statements of work. Use ServiceNow data in document templates and enable users to upload documents for signature as needed.</p> <p style="padding-left: 40px;"><strong>Videos</strong></p> <ul style="list-style-position: inside;"><li><a href="https://www.youtube.com/watch?v=9jB0f-0zZoI">IntegrationHub DocuSign Spoke Workflow Demo</a></li></ul> <h3><strong>Official Doc</strong></h3> <ul style="list-style-position: inside;"><li><a href="https://docs.servicenow.com/csh?topicname=docusign-spoke.html&version=latest">https://docs.servicenow.com/csh?topicname=docusign-spoke.html&version=latest</a></li></ul> <h3><strong>Setup & Config</strong></h3> <ul style="list-style-position: inside;"><li><a href="/kb?id=kb_article_view&sysparm_article=KB2550605" target="_blank" rel="noopener noreferrer">KB2550605 - How to set up DocuSign eSignature Spoke using JWT Grant</a></li><li><a href="https://docs.servicenow.com/csh?topicname=setup-docusign-authorization-code.html&version=latest">Setup DocuSign eSignature Spoke using Authorization Code grant</a></li></ul> <span style="font-family: lato; font-size: 18pt;"><strong>How To / What Is</strong></span> <ul style="list-style-position: inside;"><li><a href="/kb?id=kb_article_view&sysparm_article=KB0997798" target="_new" rel="noopener noreferrer">KB0997798 - DocuSign webhook setup and procedure to add recipients to an envelope using a flow</a></li><li><a href="/kb?id=kb_article_view&sysparm_article=KB1635349" target="_new" rel="noopener noreferrer">KB1635349 - What role is required for a ServiceNow user when configuring DocuSign webhook?</a></li></ul> <h3><strong>Troubleshooting / Issues / PRBs / Errors / Workarounds</strong></h3> <ul style="list-style-position: inside;"><li><a href="/kb?id=kb_article_view&sysparm_article=KB1298301" target="_new" rel="noopener noreferrer">KB1298301 - OOB DocuSign webhook REST API is not updating Recipients table</a></li><li><a href="/kb?id=kb_article_view&sysparm_article=KB0830232" target="_new" rel="noopener noreferrer">KB0830232 - ServiceNow endpoint is throwing 403 Forbidden error for DocuSign Webhook</a></li><li><a href="/kb?id=kb_article_view&sysparm_article=KB2549489" target="_new" rel="noopener noreferrer">KB2549489 - DocuSign Spoke Webhook Payload Fails Due to XML/JSON Mismatch</a></li><li><a href="/kb?id=kb_article_view&sysparm_article=KB1211802" target="_new" rel="noopener noreferrer">KB1211802 - DocuSign Spoke same email address occurring more than once always designates the first instance of the recipient GUID (scripted REST code updates the sn_docusign_spoke_recipients table)</a></li><li><a href="/kb?id=kb_article_view&sysparm_article=KB1706675" target="_new" rel="noopener noreferrer">KB1706675 - Getting error "Cannot read property 'signers' from undefined" while calling the OOB WebHook URL from DocuSign eSignature Spoke</a></li><li><a href="/kb?id=kb_article_view&sysparm_article=KB2549456" target="_new" rel="noopener noreferrer">KB2549456 - DocuSign Integration - Attachment Processing Fails Intermittently Due to Missing or Invalid File Extensions</a></li></ul> <h3><strong>Other</strong></h3> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></div>