Tokyo Patch 10 Hot Fix 1: Known Errors - Known Error

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Tokyo Patch 10 Hot Fix 1 : Known Errors

This article presents notable known errors in Tokyo Patch 10 Hot Fix 1, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Tokyo Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB1116926 PRB1566440 Service Catalog: Service Portal Widgets A slow query from the widget 'SC Category Page' (sc-category) getPopularItems() can cause outages KB1225738 PRB1622571 Performance: Utah Upgrade performance Degradation KB1436544 PRB1681209 Breakdown source with large number of elements consumes large amount of memory causing memory issues, node restarts KB1444123 PRB1682098 Configuration Management Database (CMDB) Scheduling work in async queue from scheduled job facilitates multiple instances of code and causes delay in the execution of other async jobs KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0957827 PRB1387024 Orchestration The flow designer PowerShell step fails when the credentials used a password that contains special characters such as parenthesis )( or ampersand & KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0860513 PRB1413910 Record Watcher Excessive cache synchronisations when keys are deleted from rw_cache, resulting in performance impact KB1001096 PRB1416403 Software Asset Management Professional Adding an Upgrade under the Downgrade rights for Software Models which are part of a Suite causes an infinite loop during Reconciliation KB0863438 PRB1425247 Forms and Fields Updating the image field by uploading a new image navigates to error KB1123568 PRB1433290 Lists [CSM Agent Workspace] -Ui Builder-customer_information- Loss of focus after activating Group/ungroup short description KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB0870570 PRB1455521 UI Builder All tabs are created as shared routes in Dashboard Builder KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB1359912 PRB1476626 Email OOTB Business Rule 'Ignore Duplicates' on sys_email fails to avoid duplicates KB1285123 PRB1477685 Mobile Platform Mobile clients are showing 'Restricted by Access Control' incorrectly in list screen after master item condition is added KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0965731 PRB1491205 Agent Workspace Quebec Issue: The workspace form header UI actions cover the title KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB1123569 PRB1499148 Search UX Missing Submit button in Application Navigator / Global Search forms KB1199410 PRB1499635 Persistence Reference lookups in CMDB cause slow queries due to the 'WHERE' conditions on the synchronized column in cmdb$par1 in Quebec KB1123826 PRB1501129 Software Asset Management Professional [Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB0964546 PRB1504622 Persistence Quebec - Duplicate alias SQL syntax error with hybrid tables KB0966640 PRB1507712 Agent Workspace The calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options. KB0995569 PRB1521761 MID Server ECC Sender can fail to insert inputs into the ECC queue, which blocks all inputs, and leaves the MID Server effectively in Down state KB0996196 PRB1522734 Document Viewer HTML to PDF conversion with double byte language characters impacts the node font cache KB0999273 PRB1538125 MID Server MID server fails to check that the temporary upgrade process runs properly before shutting itself down, causing MID server to go down KB1123567 PRB1538667 Software Asset Management Professional CQE WCAG issue: SW License Usage page is unusable at 200% zoom KB1005139 PRB1539267 PDF Generation Korean letters are getting garbled when the PDF file is generated from a report KB1159442 PRB1541250 Event Management ServiceNow Event Management service (the health monitoring service) CIs are created multiple times KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1002107 PRB1549217 AI Search License for feature RLI expired, AIS service can't be started KB1362365 PRB1562679 Virtual Agent Platform Unable to edit topics and topic blocks which belong to _system_ category. KB1224507 PRB1569268 Live Feed Live feed notifications become active after upgrading to San Diego KB1204205 PRB1570277 Document Viewer FontCache causes high heap memory pressure on user instances KB1124126 PRB1571229 Service Catalog HAM Hardware Asset Refresh - Multi Model - Add Row frame name is insufficient as static text KB1124314 PRB1571235 Performance Analytics HAM: Category Selector - List tables lack descriptive labeling KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1204179 PRB1576905 Platform Security KMF signature records loaded for unchanged files during upgrade resulting in increased upgrade time KB1274851 PRB1581528 Persistence Queries still run on the database after the client has disconnected - "Read timed out" exception KB1124054 PRB1589957 NLU Workbench [NLU-Procurement Service Management Model ] Model training fails when a model has a reference to one static vocabulary source, such as purchasingTask KB1497593 PRB1594523 UX Framework Blank page with console error for library-uxf after upgrading to Utah on Polaris (internal build) KB1163104 PRB1596329 Flow Designer Platform audits the deletion of 'sys_flow_context' and 'sys_flow_runtime_value' OOTB causing excessive 'sys_audit' record creations KB1212248 PRB1601946 Software Asset Management Professional License calculators for the Per device and Per User license metrics don't account for entitlements with unlimited rights KB1501269 PRB1609636 UI Policy/Client Script [UUU-Runtime-Performance]: /api/now/ui/polaris/menu API call takes a long time to execute on first load if "All" menu is pinned and several application menus are expanded KB1220794 PRB1614184 Human Resources Service Management [AI Search] - HR case child table records are not being indexed. KB1441913 PRB1614636 Instance Data Replication feature [regulated market] Creating a new Producer Replication Set with the Submit button causes an error KB1226146 PRB1631245 Columns are being re-glommed upon upgrade, causing excessive upgrade times KB1443045 PRB1631282 The plugin com.snc.platform_document_management creates snc_internal role with a wrong sys_id KB1552329 PRB1633332 Similarity solutions with a Database View as input table are not updated and new records are not shown in prediction results until the solution is retrained KB1272717 PRB1642966 Incorrect Discovery classification due to SNMP OID "1.3.6.1.4.1.9.1.2244" Firewall device getting classified as Switch KB1290517 PRB1645189 Additional rows/records are created in the sys_ui_list table when user views a list, can cause performance issue KB1292152 PRB1648000 [RPS] Anti virus scan prevents syncing of attachments using Remote Process Sync KB1309227 PRB1658441 System Notifications are not translatable with respective i18 language KB1307937 PRB1659580 Setting default branch causing source control to "fetch" before using the MID server - making it unable to commit to any repository KB1560292 PRB1659842 Unexpected behaviour for System Archive Related Records when the tables are in hierarchy of the table structure KB1343188 PRB1664140 service catalog topic blocks in virtual agent is truncating html fields KB1336388 PRB1666661 Incorrect score displayed in Analytics Hub for a PA benchmark indicator KB1335068 PRB1668655 Initialize function of client-callable Script Include is evaluated when the Script Include is shown on the Form KB1433675 PRB1669965 HAM - Enabling CSDM Life Cycle plugin changed "State" value a number of records in the alm_hardware table to "consumed" KB1510175 PRB1670529 Parent-child table entries in replication sets break replication KB1362321 PRB1671906 CMDB Data Management Task required approval even when with policy having "Needs review" is false KB1430596 PRB1673239 Cursor flickering/placement issues when typing in string fields (Description, work notes, etc.) KB1441282 PRB1678154 Table cleaner on internal system tables can have very severe impact KB1434114 PRB1679148 Thread got stuck in the JSQLParser call while trying to parse long query KB1514475 PRB1685124 Activity Stream Mention (@user) does not work in comments and work notes on Workspace KB1496723 PRB1687769 In Utah Patch 4 / Tokyo Patch 10, the table Cleaner is skipping many tables if they have queries greater than 30 sec. This could lead to unnecessary data build up as the data never gets cleaned unless query is tuned/tunable. KB1564044 PRB1689640 HR Case "Description" [description] contains escape code for special characters KB1514197 PRB1694277 Windows Server in AWS are marked as "BYOL" though they are not BYOL. When the automatic tags [Windows_OS_License_Type_automatic] are not present on the cmdb_key_value table for related Windows Server installations. KB1533141 PRB1696950 Flow Designer Script Editor auto completion/suggestions no longer working in flow design scripting Flow Designer Script Editor ( fd_data ,Dot walking ) KB1531357 PRB1698258 Requests in Core UI with Polaris ON are resulting in pages hanging when urls are opened in a new tab KB1532483 PRB1701867 Node log file browser transaction (ui_page_process.do) cannot terminate resulting in frequent garbage collection KB1556696 PRB1705462 After Vancouver upgrade, emails are being sent but remain in the Outbox KB0829912 PRB576612 UI Components [TBF] Translated fields still using English Sort Order KB0714516 PRB656035 Transaction and Session Management For SSO customers, after session timeout and re-authentication, previous form behavior is inconsistent. Entered information will be lost. KB0598210 PRB658875 Authentication SubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected