How to a add new custom indicator for Change Success ScoreInstructionsThe following example shows how to add a new indicator for "Outage By Change" Add a new indicator source/indicator for score calculation Change Application scope to "Change Management - Change Success Score"Create a new Indicator Source (This step is not necessary if new indicators can reuse out-of-box (OOB) indicator sources). Change Success Score calculation happens everyday based on what has happened "yesterday". If indicators are used for score calculation, it should always based on a day in the past. Do not set a date range, e.g. if "created on" is set to last week, the same outage will be calculated 7 times which is incorrect.Open Change success score Breakdown "Assignment group" (nav_to.do?uri=pa_breakdowns.do?sys_id=d21e0f9173330010491d235f04f6a74d%26sysparm_view=automated), and add "Breakdown Mappings" for outage table.Create new indicator(s) based on the indicator source.Add conditions in "Additional conditions" tab In related list "Breakdowns", use "Assignment group".In related list "Jobs", add "Change success score metrics (Historical data)" and "Change success score metrics (Daily)"Add a new formula indicator to multiply. Make sure same breakdown is added to this formula indicator like the indicator.Add the multiplier formula indicator to "Change success score.Yesterdays score adjustments" (nav_to.do?uri=pa_indicators.do?sys_id=ae4a10a573330010491d235f04f6a71c%26sysparm_view=formula). After this step Change success score calculation should include new indicator once data collection job runs. Add a new indicator source/indicator for metrics Create another set of indicator source and indicator to show recent numbers (OOB other metrics show last 30 days). Create a new indicator source similar to the first one, but the date is in last 30 days instead of yesterday.Create a new indicator based on the new indicator source with corresponding additional conditions and same breakdown mapping and data collection job settings.Add the indicator to Indicator Group (nav_to.do?uri=pa_tags.do?sys_id=497e43d173330010491d235f04f6a7f7)After a data collection job runs, the metrics list should include new indicator now. Add the new indicator to dashboard To add new Success Metrics indicator to the Change Success Score Dashboard. Create a new PA widget Edit Change Success Score Dashboard to add the new widgetAdd the indicator in "Supporting Widget Indicators" to “Change success scores” Widget Indicator with order (pa_widget_indicators.do?sys_id=b240e94af04c1010f877a579f6e4338d)Once everything is configured correctly, it's recommended to regenerate scores KB1380181