Recommended Actions: Internal error 500 is shown on a case record in CSM Configurable WorkspaceDescriptionOn creating a case record in the CSM/FSM Configurable Workspace, we observe a light bulb icon on the contextual side panel for Recommended Actions, and a pop up message showing an internal server 500 error appears.Steps to Reproduce Prerequisites: Install the family plugin: Customer ServiceInstall the store app: Recommended Actions - 27.0.0 Steps Navigate to CSM/FSM Configurable Workspace.Under Lists, select Cases.Click New to create a new case.An internal server 500 error occurs immediately after saving the record.Note: At this point, the contextual side panel has the light bulb icon as the first icon. Expected result: There should not be any error when the recommended actions side panel is active.WorkaroundNavigate to ‘UX Page Definitions’(sys_ux_macroponent).Search for ‘Recommended Action’ (sys_ux_macroponent.do?sys_id=117e784453631010df5dddeeff7b12e6).Under the related lists section, go to ‘Parent Screens’ section.Set the 'active' field to false for two records ‘Recommended Actions Default’ and ‘Recommended Actions default’.Open the UX screen record ‘Recommended Actions Default’(sys_ux_screen.do?sys_id=141f811b77024110beefd8169f5a9977) and deselect the 'Active' field and save the record.Similarly open the other screen record ‘Recommended Actions default’ (sys_ux_screen.do?sys_id=0873012074e51110f877577f89dc91d8) and deselect the 'Active' field and save the record. Refresh the workspace, and verify there is no internal server 500 error on creating a case. Note: Clear cache if the error persists.Related Problem: PRB1687911