SNC access control plugin

Activate the SNC Access Control (com.snc.snc_access_control com.snc.snc_access_control ) plugin to control access to your instances by Customer Service and Support personnel.

The default configuration for the Now Platform enables Customer Service and Support to access instances through an internal process that creates short-term support credentials. Although all access is audited, some customers prefer to control this access. This plugin enables Customer Service and Support to prohibit Customer Service and Support employees from accessing the instance. This decision does have an impact on support SLAs because you must enable Now Platform access before support activities can begin. To learn more, see ServiceNow access control .

More information Attribute Description Plugin Name com.snc.snc_access_control Configuration type System Definition > Plugins Category <a class="xref" href="sc-access-control.html" title="The access control category audits the process of protecting resources from unauthorized access through granting and denying requests based on a permission model. This includes ensuring an entity accessing a resource holds valid credentials to do so, creating and protecting a well-defined set of roles or permissions and ensuring role or permission controls are protected from replay and tampering.">Access control Purpose Prohibits Customer Service and Support employees from accessing the instance Recommended value Active Role required The customer administrator can't activate this plugin. It must be explicitly requested because it requires elevated privileges to activate the plugin. Security risk rating 8.2 Functional impact (Low) If this plugin is inactive, all Customer Service and Support employees can access the customer's instance. Enabling the plugin enables the customer to restrict access to authorized Customer Service and Support employees only. Security risk (High) Unnecessary exposure of instance access to wider group of people. References ServiceNow access control

Steps to configure To request the plugin, follow the steps in Activating ServiceNow access control . Customers must request the SNC Access Control plugin (com.snc.snc_access_control) from HI. To enable SNC access control, follow the steps in Configuring ServiceNow access control . Configure an access control record to specify one or more Customer Service and Support employees that have permission to log in your instance.