When the 'short description' field has broken HTML tags, it is not possible to attach a knowledge article on the incidentIssue On an incident on the Short Description field, if it has broken HTML tags like: <p>....><a href.... </a>or any other tag that is not properly open or closed While trying to search for a KB article through the Related Search Results, and after clicking on the Attach UI Action for the desired article, the KB article is not attached as the related list Attached Knowledge does not show it.CauseThis is a defect and the PRB1669458 is taking care of it.ResolutionAt the moment that this article was created, there was no workaround. Please check PRB1669458 for any workaround or fix for the present date.