Insurance Claims Core - Product Documentation: Vancouver

Insurance Claims Core

<a class="link" href="../../../product/fso-common/concept/fso-overview.html" title="The ServiceNow Financial Services Operations solution helps financial services institutions to reduce costs through automation, improve customer satisfaction, and embed risk and compliance controls across workflows. Financial Services Operations is a cloud-based digital workflow platform that is purpose-built to solve the unique challenges that banks face.">Financial Services Operations > Learn about Financial Services Operations and Explore >

Insurance Claims Core

The Insurance Claims Core application includes a framework that provides generic claims data model components and approval engine that your organization can use to create flexible data structures that meet your business needs.

Overview The Insurance Claims Core application includes all the required common entities in an insurance claim process for your different lines of business. A financial institution can use these common entities for all the other applications that relate to insurance claims. The main components in the Insurance Claims Core application are the data model such as the claim property, claim participant, claim coverage, claim reserve, and claim payment, approval engine and validations.

The claim reserve and claim payment components have a claims approval engine for approval process. This approval engine consists of decision tables and flows along with Now Platform sysapproval_approver table to ensure that the requests are accurate and monitored as per your company guidelines. For more information about the process, see Components installed with Insurance Claims Core data model

Components installed with Insurance Claims Core data model Several types of components are installed with the Insurance Claims Core application, including tables, properties, and user roles.

Parent Topic: Data model