<h2>Create rich text content</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Create rich text content" /><meta name="abstract" content="Using the Content Library, you can create rich text content, which enables you to format your text in a creative and attention-grabbing way." /><meta name="description" content="Using the Content Library, you can create rich text content, which enables you to format your text in a creative and attention-grabbing way." /><meta name="DC.relation" scheme="URI" content="../../../product/employee-center/concept/ec-streamline-content.html" /><meta name="DC.relation" scheme="URI" 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id="ec-content-library-portal-richtext"> <div class="breadcrumb"><a class="link" href="../../../product/employee-service-management/concept/employee-service-management-overview.html" title="Enhance employee experience with seamless digital workflows through ServiceNow Employee Service Management.">Employee Service Management</a> > <a class="link" href="../../../product/employee-center/concept/employee-center-landing-page.html" title="ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.">Employee Center</a> > <a class="link" href="../../../product/employee-center/concept/manage-emp-center.html" title="Administrators, agents, and managers can use the Employee Center application to facilitate and enable employees to raise requests and search for information on the Employee Center portal.">Managing Employee Center</a> > <a class="link" href="../../../product/employee-center/concept/ec-publish-content.html" title="Content Publishing enables you to create, manage, and publish multi-channel content with ease.">Content Publishing</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Create rich text content</h1> <div class="body taskbody"><p class="shortdesc">Using the Content Library, you can create rich text content, which enables you to format your text in a creative and attention-grabbing way.</p> <div class="section prereq p"> <p class="p">Role required: sn_cd.content_manager</p> </div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">Content Publishing</span> > <span class="ph uicontrol">Content Library</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Select <span class="ph uicontrol">New</span> or existing content.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Select <span class="ph uicontrol">Portal</span> under the <span class="ph uicontrol">Select the Platform</span> column.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Select <span class="ph uicontrol">Rich text</span> under the <span class="ph uicontrol">Choose a content format</span> section.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Select <span class="ph uicontrol">Continue</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Fill in the fields in the <span class="ph uicontrol">New content</span> form.</span> <div class="itemgroup info"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="ec-content-library-portal-richtext__table_vrw_sql_xrb" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 1. </span>Design</span></caption><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d921944e127">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d921944e130">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e127 ">Content name</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e130 ">The name that describes the content you are creating or editing.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e127 ">Order</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e130 ">When you have multiple pieces of content that appear in a carousel, you can define the order they appear.<div class="p">Enter a number defining the order the content appears on the service portal or <span class="ph">Employee Center</span>. Content appears closer to the beginning of the carousel when assigned a lower number.<div class="note"><span class="notetitle">Note:</span> Use increments of 100 when determining the order. This method makes it easier to edit. For example, you numbered your links 1, 2, 3, 4, 5 and wanted to place a new content after 2. You would have to renumber 3, 4, and 5. If you use 100, 200, and 300 and wanted to place content from 100 through 200, you would simply use any number from 101 through 199.</div> </div> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e127 ">Active</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e130 ">Indicates the content is active and available for use.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e127 ">Use block content</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e130 ">You can create rich text or use block content for portal content.<p class="p">Select the toggle switch to show the Block content field.</p> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e127 ">Block content</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e130 ">The block content you want to appear on the <span class="ph">Employee Center</span>.<p class="p">Only appears when you select the <span class="ph uicontrol">Use block content</span> toggle switch.</p> <p class="p">Select the Lookup using list icon (<img class="image icon" id="ec-content-library-portal-richtext__image_rtf_crl_xrb" height="20" src="../../human-resources/image/magnify-glass-outline-icon.png" alt="Lookup using list icon" />) to view a list of link content.</p> <p class="p">For more information, see <a class="xref" href="ecpro-manage-block-content.html" title="Create block content as reusable information you can insert into campaigns, notifications, rich-text announcements, or community posts (when community is installed).">Add or modify block content</a>.</p> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e127 ">User reference table</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e130 ">Determines the variables you can use to personalize text for the <span class="ph uicontrol">Rich text</span> field.<p class="p">Appears when the <span class="ph uicontrol">Use block content</span> is turned off.</p> <div class="p">Select <span class="ph uicontrol">HR Profile</span> to select variables from the sn_hr_core_profile table.<div class="note"><span class="notetitle">Note:</span> When the Human Resources Scoped App: Core (com.sn_hr_core) plugin is activated, only <span class="ph uicontrol">HR Profile</span> appears.</div> </div> <p class="p">Select <span class="ph uicontrol">User</span> to select variables from the sys_user table.</p> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e127 ">User column</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e130 ">Together with the HR profile [sn_hr_core_profile] table, filters users when evaluating a condition.<p class="p">Only appears when you select the <span class="ph uicontrol">HR Profile</span> from the <span class="ph uicontrol">User reference table</span> field.</p> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e127 ">Rich text</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d921944e130 ">Message you want to appear as portal content. Use the editing tools to format your text.<div class="note"><span class="notetitle">Note:</span> When translating rich text, the HTML sanitizer can remove HTML formatting to protect against security concerns. For more information, see <a class="xref" href="../administer/security/concept/c_HTMLSanitizer.html" target="_blank" rel="noopener noreferrer">HTML sanitizer</a>.</div> </td></tr></tbody></table> </div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Select <span class="ph uicontrol">Save</span> to save the record and remain on the <span class="ph uicontrol">Design</span> tab.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Or, select <span class="ph uicontrol">Save and continue</span> to save the record and move to the <span class="ph uicontrol">Publish</span> tab.</span> <div class="itemgroup info">For information on publishing your content, see <a class="xref" href="ec-content-library-publish2.html" title="After you create content in the Content Library, add one or more publish plans to control where the content is delivered, the audience, and the period of time it is available.">Create a publish plan for your content</a>.<p class="p">To switch languages or translate your content, select the <span class="ph uicontrol">Language settings</span> drop-down at the top, right side.</p> <p class="p">To switch languages and have the fields on the form appear in a different language, select the <span class="ph uicontrol">Switch language</span> button, at the top. This button only appears when the sn_cd.enable_language_switching system property is activated. This is similar to changing your language at login. For more information, see <a class="xref" href="../reference/properties-with-content-delivery.html" title="The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.">Properties installed with Content Publishing</a>.</p> <p class="p">To request your content to be translated into a different language, select the <span class="ph uicontrol">Translate content</span> button at the top. This button only appears when the sn_cd.enable_localization_framework_integration system property is activated. For more information, see <a class="xref" href="../reference/properties-with-content-delivery.html" title="The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.">Properties installed with Content Publishing</a>.</p> <dl class="dl"> <dt class="dt dlterm">Content Governance</dt> <dd class="dd">When portal content is requested from <span class="ph">Content Governance</span>, the <span class="ph uicontrol">Content Request Items</span> related list tab appears. Select the content request item to view information about the request. For more information, see <a class="xref" href="../concept/ec-content-gov-request.html#ec-request-content-item" title="Use the Content Request Item form to provide details on what type of content should be created from a content request.">Edit a content request item</a>.</dd> <dd class="dd ddexpand">When the <span class="ph uicontrol">Content Request Item</span> has a state of <span class="ph uicontrol">Work in Progress</span>, the <span class="ph uicontrol">Send for Review</span> button appears.</dd> <dd class="dd ddexpand">The content is sent to the <span class="ph uicontrol">Opened by</span> or content requester person for review.<div class="note"><span class="notetitle">Note:</span> To edit the content after a review, the content request item state must be changed to <span class="ph uicontrol">Work in Progress</span>.</div> </dd> </dl> </div> </li></ol> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../product/employee-center/concept/ec-preview-content.html">Content preview</a></strong><br /> When authoring your information using the Content Library within <span class="ph">Content Publishing</span>, you can view it and make decisions about it without leaving the form.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/employee-center/concept/ec-streamline-content.html" title="Content Library is your one-stop location for creating and publishing content for your employees in various content formats and publishing platforms.">Content Library</a></div> </div> </div></body></html></div>