<h2>Configure favorites option</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Configure favorites option" /><meta name="abstract" content="Configure the favorites option to help employees personalize the content and easily access the content they frequently use." /><meta name="description" content="Configure the favorites option to help employees personalize the content and easily access the content they frequently use." /><meta name="DC.relation" scheme="URI" content="../../../product/employee-center/concept/app-launcher-usability.html" /><meta name="DC.relation" scheme="URI" content="../../../product/employee-service-management/concept/employee-service-management-overview.html" /><meta name="DC.relation" scheme="URI" content="../../../product/employee-center/concept/employee-center-landing-page.html" /><meta name="DC.relation" scheme="URI" content="../../../product/employee-center/concept/setup-emp-center.html" /><meta name="DC.relation" scheme="URI" content="../../../product/employee-center/concept/configure-ec-portal.html" /><meta name="DC.relation" scheme="URI" content="web-configure-favorites-employee.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-02-02" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="web-configure-favorites-admin" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Configure favorites option</title></head><body id="web-configure-favorites-admin"> <div class="breadcrumb"><a class="link" href="../../../product/employee-service-management/concept/employee-service-management-overview.html" title="Enhance employee experience with seamless digital workflows through ServiceNow Employee Service Management.">Employee Service Management</a> > <a class="link" href="../../../product/employee-center/concept/employee-center-landing-page.html" title="ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.">Employee Center</a> > <a class="link" href="../../../product/employee-center/concept/setup-emp-center.html" title="Set up and configure the Employee Center to provide an employee-centric and multi-department service delivery experience.">Setting up Employee Center</a> > <a class="link" href="../../../product/employee-center/concept/configure-ec-portal.html" title="Customise and configure the Employee Center portal to help employees self serve and raise requests.">Configure your Employee Center portal</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Configure favorites option</h1> <div class="body taskbody"><p class="shortdesc">Configure the favorites option to help employees personalize the content and easily access the content they frequently use.</p> <div class="section prereq p"> <p class="p">Role required: sn_hr_sp.esc_admin and sp_admin</p> </div> <div class="section context" id="web-configure-favorites-admin__context_tjw_42q_wsb"> <p class="p">You can set up the favorite card details and use the default favorite icon <img class="image icon" id="web-configure-favorites-admin__image_pht_slj_jtb" height="20" src="../images/myfav-no-selection.jpg" alt="default favorite icon default without selection" /> to bookmark content as your favorites. When your employees mark content as favorites, the favorite icon appearance changes to <img class="image icon" id="web-configure-favorites-admin__image_qht_slj_jtb" height="20" src="../images/myfav-selection.jpg" alt="default favorite icon default with selection" />.</p> </div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Favorites</span> > <span class="ph uicontrol">Favorite content configuration</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">New</span> or update an existing configuration.</span> </li><li class="li step stepexpand"> <span class="ph cmd">On the form, fill in the fields.</span> <div class="itemgroup info"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="web-configure-favorites-admin__table_nyf_nvh_sqb" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 1. </span>Favorite Content Configuration form</span></caption><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d639197e117">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d639197e120">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e117 ">Content Type</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e120 ">The type of content on which the favorites icon can appear. The following content types have the favorite icon by default:<ul class="ul" id="web-configure-favorites-admin__ul_bb4_rvh_sqb"><li class="li"><span class="ph uicontrol">Requests</span></li><li class="li"><span class="ph uicontrol">Articles</span></li><li class="li"><span class="ph uicontrol">Applications</span></li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e117 ">Table</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e120 ">Name of the table from which the data is fetched.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e117 ">Application</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e120 ">The scope of application.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e117 ">Order</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e120 ">Order in which you want the favorites content to appear.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e117 ">Active</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e120 ">Option to activate the favorite functionality on the associated content type.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e117 ">Condition</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e120 ">Conditions to meet for the Favorite functionality. The conditions available are dependent on the table you select.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e117 ">Display Configuration</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e120 ">Display settings for the favorite card. Select appropriate configuration to display on the favorite card:<ul class="ul" id="web-configure-favorites-admin__ul_stl_4b1_dtb"><li class="li"><span class="ph uicontrol">Availability</span> <ul class="ul" id="web-configure-favorites-admin__ul_cf1_52r_hsb"><li class="li">Mobile only</li><li class="li">Desktop only</li><li class="li">Desktop and mobile</li></ul> </li><li class="li"><span class="ph uicontrol">Primary field to display</span></li><li class="li"><span class="ph uicontrol">Secondary fields to display</span></li><li class="li"><span class="ph uicontrol">Image</span></li><li class="li"><span class="ph uicontrol">Image URL</span><div class="note"><span class="notetitle">Note:</span> When content type has both the image and image URL, the image takes precedence to display.</div> </li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e117 ">Navigation Configuration</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d639197e120 ">Navigational settings for the favorite icon. Select the following options:<ul class="ul" id="web-configure-favorites-admin__ul_xcn_zd1_dtb"><li class="li"><span class="ph uicontrol">Navigation type</span> <ul class="ul" id="web-configure-favorites-admin__ul_dzf_lt2_jtb"><li class="li"><span class="ph uicontrol">Internal</span> The user specifies the portal page and parameters of navigation.</li><li class="li"><span class="ph uicontrol">External</span>The user selects the external navigation type between URL and field. For <span class="keyword parmname">URL</span>, the user specifies the URL and parameters (if any). For <span class="keyword parmname">field</span>, the user selects the field from the table where the link to navigation to on click.</li></ul> </li><li class="li"><span class="ph uicontrol">Portal page</span></li><li class="li"><span class="ph uicontrol">URL parameters</span></li><li class="li"><span class="ph uicontrol">Field</span></li></ul> </td></tr></tbody></table> </div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Submit</span>.</span> </li></ol> <div class="section result" id="web-configure-favorites-admin__result_zl4_4ty_gtb">The favorites icon appears on the <span class="ph">Employee Center</span> and MESP portal.</div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/employee-center/concept/app-launcher-usability.html" title="A cross-channel favorites provides quick access to the content the employees use frequently and offers extensibility for BUs.">Cross-channel favorites</a></div> </div> <div class="linklist relinfo reltasks"><strong>Related tasks</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="web-configure-favorites-employee.html" title="Mark the content as your favorites and easily access all your favorites.">Manage favorites</a></li></ul></div> </div> </body></html></div>