<h2>Manage your vendors using Vendor Management Workspace</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Manage your vendors using Vendor Management Workspace" /><meta name="abstract" content="Create metric models, add them to vendors and evaluate vendor health using Vendor Management Workspace." /><meta name="description" content="Create metric models, add them to vendors and evaluate vendor health using Vendor Management Workspace." /><meta name="DC.subject" content="Vendor Manager Workspace, Use Vendor Manager Workspace" /><meta name="keywords" content="Vendor Manager Workspace, Use Vendor Manager Workspace" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/concept/vendor-management-workspace.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-service-management/reference/r_ITServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../use/dashboards/application-content-packs/vendor-management-configurable-ws-landing-page.html" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/task/analyze-vendor-score-metrics-configurable-workspace.html" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/task/analyze-performance-trends-vendors-configurable-workspace.html" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/task/compare-vendor-performance-kpi-group.html" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/task/add-kpi-targets-vendor-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/task/associate-contracts-vendors.html" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/task/associate-sla-service-commitment-vendors.html" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/task/use-process-optimization-vmw.html" /><meta name="DC.relation" scheme="URI" content="../../../product/vendor-management-workspace/concept/vendor-mobile-vendor-management-workspace.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="use-vendor-management-configurable-workspace" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Manage your vendors using Vendor Management Workspace</title></head><body id="use-vendor-management-configurable-workspace"> <div class="breadcrumb"><a class="link" href="../../../product/it-service-management/reference/r_ITServiceManagement.html" title="The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. The ITSM solution can help increase your agents' productivity, resolve issues quickly, and improve user satisfaction. Also, powered by platform native AI, you can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise chatbot technology. The NOW Platform also provides users access to ITSM via mobile or web-portal interfaces.">IT Service Management</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Manage your vendors using <span class="ph">Vendor Management Workspace</span></h1> <div class="body conbody"><p class="shortdesc">Create metric models, add them to vendors and evaluate vendor health using <span class="ph">Vendor Management Workspace</span>.</p> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../use/dashboards/application-content-packs/vendor-management-configurable-ws-landing-page.html">Vendor Management Workspace landing page</a></strong><br /> Monitor vendor metrics, the number of recently created contracts, the ones that are ending soon and the number of active improvement initiatives at any given time. See which characteristics contribute to the success of your vendors. View how your vendors are ranked against those characteristics in comparison to other vendors.</li><li class="link ulchildlink"><strong><a href="../../../product/vendor-management-workspace/task/analyze-vendor-score-metrics-configurable-workspace.html">Analyze Vendor KPI Groups</a></strong><br /> After you set up vendor KPI Groups, you can analyze the metrics related to all of your vendors in one location. You can search all vendor-related information such as incidents, outages, improvement initiatives, and vendors and find associated records.</li><li class="link ulchildlink"><strong><a href="../../../product/vendor-management-workspace/task/analyze-performance-trends-vendors-configurable-workspace.html">Compare your vendor characteristics with high-performing vendors in Vendor Management Workspace</a></strong><br /> Monitor the attributes that define your vendor performance and compare them with top-performing vendors.</li><li class="link ulchildlink"><strong><a href="../../../product/vendor-management-workspace/task/compare-vendor-performance-kpi-group.html">Compare vendor performance within a vendor KPI group</a></strong><br /> Monitor the performance of all vendors within a KPI group to assess their performance.</li><li class="link ulchildlink"><strong><a href="../../../product/vendor-management-workspace/task/add-kpi-targets-vendor-management.html">Add targets for vendor score KPIs</a></strong><br /> Set key performance indicator goals for an indicator that contributes to the vendor score so that you can monitor and improve baseline measurements.</li><li class="link ulchildlink"><strong><a href="../../../product/vendor-management-workspace/task/associate-contracts-vendors.html">Associate contracts with vendors</a></strong><br /> Create a contract and associate it with the vendor who is responsible for the contract.</li><li class="link ulchildlink"><strong><a href="../../../product/vendor-management-workspace/task/associate-sla-service-commitment-vendors.html">Associate SLAs and Service Commitments with Vendors</a></strong><br /> Create a vendor SLA and a service commitment and associate that with a vendor.</li><li class="link ulchildlink"><strong><a href="../../../product/vendor-management-workspace/task/use-process-optimization-vmw.html">Identifying bottlenecks using Process Mining integration with Vendor Management Workspace</a></strong><br /> Get insights into your vendors' performance and analyze anomalies or bottlenecks within the process when you drill down into a Key Performance Indicator (KPI).</li><li class="link ulchildlink"><strong><a href="../../../product/vendor-management-workspace/concept/vendor-mobile-vendor-management-workspace.html">ITSM Vendor Management Mobile for Vendor Management Workspace</a></strong><br /> Using the ITSM <span class="ph">Vendor Management Mobile</span> app, vendor managers can access vendor details including vendor performance and monitor issues that are most important to them.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/vendor-management-workspace/concept/vendor-management-workspace.html" title="Monitor the performance of your company's vendors and manage all vendor-related information using the ServiceNow Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics.">Vendor Management Workspace</a></div> </div> </div></body></html></div>