<h2>Create a web service account</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Create a web service account" /><meta name="abstract" content="Configure a web service account on your instance. An Event Management Application Performance Management (APM) tool uses the account to authenticate the instance so it can send alerts to SR Ops." /><meta name="description" content="Configure a web service account on your instance. An Event Management Application Performance Management (APM) tool uses the account to authenticate the instance so it can send alerts to SR Ops." /><meta name="DC.relation" scheme="URI" content="../../../product/site-reliability-ops/concept/sro-services-create-register.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-service-management/reference/r_ITServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/site-reliability-ops/reference/site-reliability-ops-landing-page.html" /><meta name="DC.relation" scheme="URI" content="../../../product/site-reliability-ops/reference/sro-user-guide.html" /><meta name="DC.relation" scheme="URI" content="../../../product/site-reliability-ops/concept/sro-work-services.html" /><meta name="DC.relation" scheme="URI" content="../administer/users-and-groups/task/t_AssignARoleToAUser.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="sro-service-acct-create" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Create a web service account</title></head><body id="sro-service-acct-create"> <div class="breadcrumb"><a class="link" href="../../../product/it-service-management/reference/r_ITServiceManagement.html" title="The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform.">IT Service Management</a> > <a class="link" href="../../../product/site-reliability-ops/reference/site-reliability-ops-landing-page.html" title="Enterprises rely on digital services to deliver modern customer experiences. These digital services run on applications that need rapid development, testing, and production to deliver business outcomes.">Site Reliability Operations</a> > <a class="link" href="../../../product/site-reliability-ops/reference/sro-user-guide.html" title="The SR Ops guide will help you become skilled at creating and administering teams, services, and integrations.">SR Ops user guide</a> > <a class="link" href="../../../product/site-reliability-ops/concept/sro-work-services.html" title="A service can represent a team that you want to open incidents against. When you create a service in SR Ops, it must reflect a service in your infrastructure. You can add Event Management Application Performance Management (APM) tool integrations to that service to receive events from those APMs.">Working with services</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Create a web service account</h1> <div class="body taskbody"><p class="shortdesc"><span class="ph">Configure a web service account on your instance. An <span class="ph">Event Management</span> Application Performance Management (APM) tool uses the account to authenticate the instance so it can send alerts to <span class="ph">SR Ops</span>.</span></p> <div class="section prereq p"> <p class="p">Role required: sys_admin</p> </div> <div class="li step p"> <span class="ph cmd">Create a web service account with the <span class="keyword parmname">event_management_integration</span> role.</span> <div class="itemgroup stepresult">Specify this account when you configure the APM tool so it can access the instance when sending alerts.</div> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/site-reliability-ops/concept/sro-services-create-register.html" title="When you create a service, you specify the basic tasks and parameters that define what makes up your service and how it should behave.">Configuring and integrating a service</a></div> </div> <div class="linklist relinfo"><strong>Related topics</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../administer/users-and-groups/task/t_AssignARoleToAUser.html" target="_blank" rel="noopener noreferrer">Assign a role to a user</a></li></ul></div> </div> </body></html></div>