Unable to see shared users from the dashboard - Support and Troubleshooting

Unable to see shared users from the dashboard Issue When users navigate to a dashboard they are unable to see the users the dashboard is shared with from the dashboard (It shows blank)

However, when the user navigates to the pa_dashboards_permissions table list view they can see that the dashboard is being shared with users and has duplicated records.

Release Tokyo Patch 9 Hotfix 2

Cause There are duplicated records on the pa_dashboards_permissions table list view for this dashboard

Resolution Navigate to pa_dashboards_permissions table list view and filter by your affected dashboard Remove the duplicated records pa_dashboards_permissions records for the dashboard After doing this navigate back to the dashboard and notice that you can now see the users the dashboard is shared with