Managing schedules and shifts

IT Service Management >

You can configure and manage an On-call schedule and shift. Add or remove members to a shift and override their contact preferences.

you can configure roster, shift and on-call schedule details. Add or remove members to a shift and override their contact preferences.

As a rota_manager or rota_admin you can perform most of these tasks for the members of your group. Configure or update an On-Call shift Configure or update an On-Call schedule Managing roster members Manage requests for time off Override contact preferences for a shift Configure preferences for a user group Delegate the shift manager [rota_admin] role

Enable users to subscribe to the On-Call calendar Configure an On-Call calendar subscription URL and send it to the members of a shift. The URL is an iCal link that enables users to subscribe to their on-call calendar from their preferred calendar client. Configure preferences for a user group Specify the On-Call preferences for a user group. Override contact preferences for a shift Override all shift members' contact preferences to enforce a communication channel, for example, in case of an emergency. Configure or update an On-Call shift You can add extra coverage, specify extra times for when a shift is active, and schedule time off. Configure or update an On-Call schedule Create an On-Call schedule or edit an existing schedule by defining shifts and rosters. Set a shift to Draft mode while waiting for info If you do not have all the information that you need to define a shift, you can set the shift to Draft mode. Later, when all the information is available, you can publish the shift so you can add it to a schedule. Delegate the shift manager [rota_admin] role As a shift manager, you can delegate your role to a member of shift.

Parent Topic: On-Call Scheduling