<h2>Change Management</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Change Management" /><meta name="abstract" content="The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services." /><meta name="description" content="The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services." /><meta name="DC.subject" content="Change Management, ITIL, change management, change, manage change, ITL change management" /><meta name="keywords" content="Change Management, ITIL, change management, change, manage change, ITL change management" /><meta name="DC.relation" scheme="URI" content="../../../product/it-service-management/reference/r_ITServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/exploring-change-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/configure-change-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/using-change-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/reference-change-management.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="c_ITILChangeManagement" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Change Management</title></head><body id="c_ITILChangeManagement"> <h1 class="title topictitle1" id="ariaid-title1">Change Management</h1> <div class="body conbody"><p class="shortdesc">The <span class="ph">ServiceNow®</span> Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.</p> <p class="p"><span class="ph">ServiceNow</span> Change Management integrates with the <a class="xref" href="../product/vulnerability-response/concept/c_VulnerabilityResponse.dita/c_VulnerabilityResponse.html" target="_blank" rel="noopener noreferrer">Vulnerability response</a> plugin to introduce extra functionality within Change Management.</p> <div class="section" id="c_ITILChangeManagement__section_jmy_rsk_trb"><h2 class="title sectiontitle">Get started</h2> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="c_ITILChangeManagement__table_iwv_lpv_klb" class="table nav-card" frame="void" border="1" rules="all"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="change-types.html" title="Change Management supports the three types of service changes ITIL describes — standard, emergency, and normal. The change type determines which state model is invoked and the change process that must be followed."><span class="ph">Explore </span> <img class="image" id="c_ITILChangeManagement__image_a5x_ns5_ysb" src="../../../common/image/icon-explore.png" alt="Explore" /> <span class="ph">Learn about <span class="ph">Change Management</span> concepts and features.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="configure-change-management.html" title="You can configure various aspects of Change Management based on the specific requirements of your organization."><span class="ph">Configure </span> <img class="image" id="c_ITILChangeManagement__image_dbg_mpv_klb" src="../../../common/image/icon-set-up.png" alt="Configure" /> <span class="ph">Configure environment, tools, and user access.</span></a></p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="using-change-management.html" title="Work on a change request seamlessly and create the approval policies as required to meet your organizational needs."><span class="ph">Use</span> <img class="image" id="c_ITILChangeManagement__image_myh_y1s_2nb" src="../../../common/image/icon-workspace.png" alt="Use" /> <span class="ph">Learn how you can use <span class="ph">Change Management</span>.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="reference-change-management.html" title="Reference sections provide additional information about components installed with Change Management."><span class="ph">Reference</span> <img class="image" id="c_ITILChangeManagement__image_yhl_ppv_klb" src="../../../common/image/icon-reference.png" alt="Reference" /> <span class="ph">Get details about <span class="ph">Change Management</span> components such as roles and dependent applications.</span></a></p> </td></tr></tbody></table> </div> </div> </div> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../product/change-management/concept/exploring-change-management.html">Exploring Change Management</a></strong><br /> The Change Management processes for a change request are controlled by workflows defined for a specific change request type.</li><li class="link ulchildlink"><strong><a href="../../../product/change-management/concept/configure-change-management.html">Configuring Change Management</a></strong><br /> You can configure various aspects of <span class="ph">Change Management</span> based on the specific requirements of your organization.</li><li class="link ulchildlink"><strong><a href="../../../product/change-management/concept/using-change-management.html">Using Change Management</a></strong><br /> Work on a change request seamlessly and create the approval policies as required to meet your organizational needs.</li><li class="link ulchildlink"><strong><a href="../../../product/change-management/concept/reference-change-management.html">Reference section for Change Management</a></strong><br /> Reference sections provide additional information about components installed with <span class="ph">Change Management</span>.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/it-service-management/reference/r_ITServiceManagement.html" title="The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. The ITSM solution can help increase your agents' productivity, resolve issues quickly, and improve user satisfaction. Also, powered by platform native AI, you can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise chatbot technology. The NOW Platform also provides users access to ITSM via mobile or web-portal interfaces.">IT Service Management</a></div> </div> </div></body></html></div>