<h2>Change Management</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Change Management" /><meta name="abstract" content="The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services." /><meta name="description" content="The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services." /><meta name="DC.subject" content="Change Management, ITIL, change management, change, manage change, ITL change management" /><meta name="keywords" content="Change Management, ITIL, change management, change, manage change, ITL change management" /><meta name="DC.relation" scheme="URI" content="../../../product/it-service-management/reference/r_ITServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/exploring-change-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/configure-change-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/using-change-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/reference-change-management.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="c_ITILChangeManagement" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Change Management</title></head><body id="c_ITILChangeManagement"> <h1 class="title topictitle1" id="ariaid-title1">Change Management</h1> <div class="body conbody"><p class="shortdesc">The <span class="ph">ServiceNow®</span> Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.</p> <p class="p"><span class="ph">ServiceNow</span> Change Management integrates with the <a class="xref" href="../product/vulnerability-response/concept/c_VulnerabilityResponse.dita/c_VulnerabilityResponse.html" target="_blank" rel="noopener noreferrer">Vulnerability response</a> plugin to introduce extra functionality within Change Management.</p> <div class="section" id="c_ITILChangeManagement__section_jmy_rsk_trb"><h2 class="title sectiontitle">Get started</h2> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="c_ITILChangeManagement__table_iwv_lpv_klb" class="table nav-card" frame="void" border="1" rules="all"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="change-types.html" title="Change Management supports the three types of service changes ITIL describes — standard, emergency, and normal. The change type determines which state model is invoked and the change process that must be followed."><span class="ph">Explore </span> <img class="image" id="c_ITILChangeManagement__image_a5x_ns5_ysb" src="../../../common/image/icon-explore.png" alt="Explore" /> <span class="ph">Learn about <span class="ph">Change Management</span> concepts and features.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="configure-change-management.html" title="You can configure various aspects of Change Management based on the specific requirements of your organization."><span class="ph">Configure </span> <img class="image" id="c_ITILChangeManagement__image_dbg_mpv_klb" src="../../../common/image/icon-set-up.png" alt="Configure" /> <span class="ph">Configure environment, tools, and user access.</span></a></p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="using-change-management.html" title="Work on a change request seamlessly and create the approval policies as required to meet your organizational needs."><span class="ph">Use</span> <img class="image" id="c_ITILChangeManagement__image_myh_y1s_2nb" src="../../../common/image/icon-workspace.png" alt="Use" /> <span class="ph">Learn how you can use <span class="ph">Change Management</span>.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="reference-change-management.html" title="Reference sections provide additional information about components installed with Change Management."><span class="ph">Reference</span> <img class="image" id="c_ITILChangeManagement__image_yhl_ppv_klb" src="../../../common/image/icon-reference.png" alt="Reference" /> <span class="ph">Get details about <span class="ph">Change Management</span> components such as roles and dependent applications.</span></a></p> </td></tr></tbody></table> </div> </div> </div> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../product/change-management/concept/exploring-change-management.html">Exploring Change Management</a></strong><br /> The Change Management processes for a change request are controlled by workflows defined for a specific change request type.</li><li class="link ulchildlink"><strong><a href="../../../product/change-management/concept/configure-change-management.html">Configuring Change Management</a></strong><br /> You can configure various aspects of <span class="ph">Change Management</span> based on the specific requirements of your organization.</li><li class="link ulchildlink"><strong><a href="../../../product/change-management/concept/using-change-management.html">Using Change Management</a></strong><br /> Work on a change request seamlessly and create the approval policies as required to meet your organizational needs.</li><li class="link ulchildlink"><strong><a href="../../../product/change-management/concept/reference-change-management.html">Reference section for Change Management</a></strong><br /> Reference sections provide additional information about components installed with <span class="ph">Change Management</span>.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/it-service-management/reference/r_ITServiceManagement.html" title="The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform.">IT Service Management</a></div> </div> </div></body></html></div>