<h2>Using the Customer Service Portal in Order Management</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2023" /><meta name="DC.rights.owner" content="(C) Copyright 2023" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Using the Customer Service Portal in Order Management" /><meta name="abstract" content="Customers use the Customer Service Portal to create and view product orders in Order Management." /><meta name="description" content="Customers use the Customer Service Portal to create and view product orders in Order Management." /><meta name="DC.relation" scheme="URI" content="../../../product/customer-service-management-order-management/concept/csm-om-using.html" /><meta name="DC.relation" scheme="URI" content="../../../product/customer-service-management/concept/customer-service-bus-unit-overview.html" /><meta name="DC.relation" scheme="URI" content="../../../product/customer-service-management-order-management/concept/csm-om-landing-page.html" /><meta name="DC.relation" scheme="URI" content="../../../product/customer-service-management-order-management/task/csm-om-create-a-new-order-using-customer-portal.html" /><meta name="DC.relation" scheme="URI" content="../../../product/customer-service-management-order-management/task/csm-om-view-order-using-customer-portal.html" /><meta name="DC.relation" scheme="URI" content="../../../product/customer-service-management-order-management/task/csm-om-using-virtual-agent.html" /><meta name="DC.relation" scheme="URI" content="csm-om-create-a-new-order-using-customer-portal.html" /><meta name="DC.relation" scheme="URI" content="csm-om-view-order-using-customer-portal.html" /><meta name="DC.creator" content="Liz Malone" /><meta name="DC.creator" content="Lelani Prevost" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="csm-om-using-the-customer-portal" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Using the Customer Service Portal in Order Management</title></head><body id="csm-om-using-the-customer-portal"> <div class="breadcrumb"><a class="link" href="../../../product/customer-service-management/concept/customer-service-bus-unit-overview.html" title="Resolve complex issues end-to-end. Proactively fix problems and drive action to solve common requests more quickly and efficiently.">Customer Service Management</a> > <a class="link" href="../../../product/customer-service-management-order-management/concept/csm-om-landing-page.html" title="The Order Management application lets you create product offerings and order products on behalf of your customers. You can also use Order Management to update orders, create pricing, and help customers track order status.">Order Management</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Using the Customer Service Portal in <span class="ph">Order Management</span></h1> <div class="body conbody"><p class="shortdesc">Customers use the Customer Service Portal to create and view product orders in <span class="ph">Order Management</span>.</p> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../product/customer-service-management-order-management/task/csm-om-create-a-new-order-using-customer-portal.html">Create orders using the Customer Service Portal</a></strong><br /> Create orders using the Customer Service Portal in <span class="ph">Order Management</span>.</li><li class="link ulchildlink"><strong><a href="../../../product/customer-service-management-order-management/task/csm-om-view-order-using-customer-portal.html">View an order using the Customer Service Portal</a></strong><br /> View orders using the Customer Service Portal in <span class="ph">Order Management</span>.</li><li class="link ulchildlink"><strong><a href="../../../product/customer-service-management-order-management/task/csm-om-using-virtual-agent.html">Get order status using Virtual Agent</a></strong><br /> As a customer, check the status of your orders by interacting with a virtual agent from the Customer or Consumer Service Portal.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/customer-service-management-order-management/concept/csm-om-using.html" title="Order agents use Order Management to create, track, and fulfill orders. Customers also use the application in the Customer or Consumer Service Portal to create, track, and verify their orders.">Using Order Management</a></div> </div> <div class="linklist relinfo reltasks"><strong>Related tasks</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="csm-om-create-a-new-order-using-customer-portal.html" title="Create orders using the Customer Service Portal in Order Management.">Create orders using the Customer Service Portal</a></li><li class="linklist"><a class="link" href="csm-om-view-order-using-customer-portal.html" title="View orders using the Customer Service Portal in Order Management.">View an order using the Customer Service Portal</a></li></ul></div> </div> </body></html></div>