<h2>Customer and Consumer Service Portals</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2023" /><meta name="DC.rights.owner" content="(C) Copyright 2023" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Customer and Consumer Service Portals" /><meta name="abstract" content="The Customer Service and Consumer Service Portals in Order Management are used by customers to create orders and check the progress of orders." /><meta name="description" content="The Customer Service and Consumer Service Portals in Order Management are used by customers to create orders and check the progress of orders." /><meta name="DC.relation" scheme="URI" content="csm-om-roles-and-personas.html" /><meta name="DC.creator" content="Liz Malone" /><meta name="DC.creator" content="Lelani Prevost" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-02-02" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="mini-toc" content="yes" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="csm-om-customer-service-portal" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Customer and Consumer Service Portals</title></head><body id="csm-om-customer-service-portal"> <h1 class="title topictitle1" id="ariaid-title1">Customer and Consumer Service Portals</h1> <div class="body conbody"><p class="shortdesc">The Customer Service and Consumer Service Portals in <span class="ph">Order Management</span> are used by customers to create orders and check the progress of orders.</p> <div class="p">Both the Customer Service Portal and the Consumer Service Portal have a user-friendly interface that helps customers and businesses perform the following actions:<ul class="ul" id="csm-om-customer-service-portal__ul_fjc_b1h_jvb"><li class="li">Create their own orders.</li><li class="li">Track order activity, order information, and pricing.</li><li class="li">Add tasks and comments.</li></ul> </div> <div class="section" id="csm-om-customer-service-portal__section_ibt_g3m_kvb"><h2 class="title sectiontitle">Customer Service Portal</h2> <p class="p">The following example shows the Customer Service Portal home page.</p> <div class="fig fignone" id="csm-om-customer-service-portal__fig_eqb_jyw_c5b"><span class="figcap"><span class="fig--title-label">Figure 1. </span>Customer Service Portal in <span class="ph">Order Management</span></span> <br /><img class="image" id="csm-om-customer-service-portal__image_fqb_jyw_c5b" src="../image/customer-service-portal-main-v4.png" alt="Customer Service Portal displaying Knowledge, Requests, My Lists, Case, orders, Support, and Tours tabs and Knowledge, Get help, and Request something widgets." /><br /> </div> </div> <div class="section" id="csm-om-customer-service-portal__section_gvj_43m_kvb"><h2 class="title sectiontitle">Consumer Service Portal</h2> <p class="p">The following example shows the Consumer Service Portal home page.</p> <span class="ph">Order Management</span> <div class="fig fignone" id="csm-om-customer-service-portal__fig_qft_zg3_hvb"><span class="figcap"><span class="fig--title-label">Figure 2. </span>Consumer Service Portal</span> <br /><img class="image" id="csm-om-customer-service-portal__image_rft_zg3_hvb" src="../image/consumer-service-portal-main-v4.png" alt="Consumer Service Portal screen where customers can select Orders, create, and view orders." /><br /> </div> </div> <div class="section" id="csm-om-customer-service-portal__section_awt_r3m_kvb"><h2 class="title sectiontitle">Create Order window</h2> <p class="p">The following example shows the Create Order window in the Customer Service Portal and the Consumer Service Portal.</p> <div class="fig fignone" id="csm-om-customer-service-portal__fig_u2d_rm4_2sb"><span class="figcap"><span class="fig--title-label">Figure 3. </span>Creating an order using the Customer Service Portal and Consumer Service Portal in <span class="ph">Order Management</span></span> <br /><img class="image" id="csm-om-customer-service-portal__image_v2d_rm4_2sb" src="../image/create-new-order-v4.png" alt="Create Order window within the Customer Service Portal and Consumer Service Portal with fields for the account information, contact information, and a selected product offering." /><br /> </div> </div> <div class="section" id="csm-om-customer-service-portal__section_nkk_53m_kvb"><h2 class="title sectiontitle">Orders windows</h2> <p class="p">The following example shows the Orders window in the Customer Service Portal and the Consumer Service Portal.</p> <div class="fig fignone" id="csm-om-customer-service-portal__fig_nrr_hjz_dvb"><span class="figcap"><span class="fig--title-label">Figure 4. </span>Orders window in the Customer Service Portal and Consumer Service Portal in <span class="ph">Order Management</span></span> <br /><img class="image" id="csm-om-customer-service-portal__image_orr_hjz_dvb" src="../image/view-existing-orders-v4.png" alt="Orders page displaying a list of customer orders on the Customer Service and Consumer Service portal. The list includes order number, description, contact, status, order date, and total price." /><br /> </div> <div class="p">For more information about using the Customer Service and Consumer Service Portals, see these topics:<ul class="ul" id="csm-om-customer-service-portal__ul_e3x_1nx_c5b"><li class="li"><a class="xref" href="csm-om-customer-service-portal.html" title="The Customer Service and Consumer Service Portals in Order Management are used by customers to create orders and check the progress of orders.">Customer and Consumer Service Portals</a></li><li class="li"><a class="xref" href="../task/csm-om-view-order-using-customer-portal.html" title="View orders using the Customer Service Portal in Order Management.">View an order using the Customer Service Portal</a></li></ul> </div> </div> </div> <div class="related-links"> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="csm-om-roles-and-personas.html" title="Roles and personas help you to understand the different roles involved in product setup and order capture in Order Management.">Roles and personas</a></li></ul></div> </div> </body></html></div>