<h2>Post a document in the community</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Post a document in the community" /><meta name="abstract" content="If you have the proper permissions in a forum, you can share a document with colleagues, experts, or other community users. You can associate the document with as many topics as needed." /><meta name="description" content="If you have the proper permissions in a forum, you can share a document with colleagues, experts, or other community users. You can associate the document with as many topics as needed." /><meta name="DC.subject" content="Customer Communities, create document" /><meta name="keywords" content="Customer Communities, create document" /><meta name="DC.relation" scheme="URI" content="../../../product/customer-communities/task/post-respond-content.html" /><meta name="DC.relation" scheme="URI" content="../../../product/customer-service-management/concept/c_CustomerServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/customer-communities/reference/servicenow-communities.html" /><meta name="DC.relation" scheme="URI" content="../../../product/customer-communities/task/use-community-forums.html" /><meta name="DC.relation" scheme="URI" content="disable-comments.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="create-document" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Post a document in the community</title></head><body id="create-document"> <div class="breadcrumb"><a class="link" href="../../../product/customer-service-management/concept/c_CustomerServiceManagement.html" title="The ServiceNow Customer Service Management application enables you to provide the service and support that your external customers need. For example, your customers can communicate and get the help through the web, email, chat, telephone, and social media.">Customer Service Management</a> > <a class="link" href="../../../product/customer-communities/reference/servicenow-communities.html" title="With the ServiceNow Communities application, connect, engage, and collaborate with your employees, customers, partners, and prospects. Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy along with Knowledge Base and Service Catalog.">Communities</a> > <a class="link" href="../../../product/customer-communities/task/use-community-forums.html" title="Participate in your community by sharing content, asking and answering questions, creating events, giving feedback, and so on.">Use a community</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Post a document in the community</h1> <div class="body taskbody"><p class="shortdesc">If you have the proper permissions in a forum, you can share a document with colleagues, experts, or other community users. You can associate the document with as many topics as needed.</p> <div class="section prereq p" id="create-document__prereq_fnn_hf3_p1b"> <p class="p">Role required: sn_communities.community_user</p> </div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">While in a forum, click <span class="ph menucascade"><span class="ph uicontrol">Post</span> > <span class="ph uicontrol">Document</span></span> and then fill in the form:</span> <div class="itemgroup info"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="create-document__table_cfj_x45_3bb" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 1. </span>Document configuration form</span></caption><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;">Document title</td><td class="entry cell-norowborder" style="vertical-align:top;">Enter a descriptive title for the document.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;">Forum</td><td class="entry cell-norowborder" style="vertical-align:top;">Read-only. The current forum or sub forum is selected.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;">Topics</td><td class="entry cell-norowborder" style="vertical-align:top;">Select a topic from the list. Repeat for as many topics as needed.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;">Attach document</td><td class="entry cell-norowborder" style="vertical-align:top;">To attach a file, drag the file into the <span class="ph uicontrol">Attach Document</span> box or click the box and then navigate to the file. <ul class="ul" id="create-document__ul_atw_m4b_p1b"><li class="li">You can attach only one document.</li><li class="li">Maximum file size is 5 MB.</li><li class="li">File types supported are PPT, PPTX, XLS, XLSX, DOC, DOCX, TXT, PDF, PNG, BMP, JPG, JPEG, GIF, ZIP.</li><li class="li">Click the X to delete an attached file.</li></ul> <div class="note"><span class="notetitle">Note:</span> Your administrator may have set a limit on the total number of attachments allowed across the community.</div> <p class="p">If antivirus protection is enabled, all attachments are automatically scanned for viruses when you click <span class="ph uicontrol">Post</span>.</p> </td></tr><tr class="row"><td class="entry row-nocellborder" style="vertical-align:top;">Description</td><td class="entry cellrowborder" style="vertical-align:top;">Enter a useful description for the document.</td></tr></tbody></table> </div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Post</span>.</span> <div class="itemgroup stepresult"> <ul class="ul" id="create-document__ul_kxt_xwk_w2b"><li class="li">The document appears in the forum. The author of a document can edit or delete the post.</li><li class="li">Community users who are subscribed to the forum receive a notification that content has been posted. Activity and content feeds are updated accordingly.</li></ul> <div class="p"><div class="note"><span class="notetitle">Note:</span> If you are a user whose content is due to be moderated, the content is not posted until approved by a community moderator.</div> </div> <div class="p">If your community administrator has enabled antivirus protection, a scan automatically runs in the background. <div class="note"><span class="notetitle">Note:</span> <ul class="ul" id="create-document__ul_skw_4p5_2fb"><li class="li">You can download the attachments only when the scan is successful.</li><li class="li">The user who posted the document and community administrators receive a notification that an attachment is infected.</li></ul> </div> </div> </div> </li></ol> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/customer-communities/task/post-respond-content.html" title="Post and respond to content in the community to get answers or share information.">Post and respond to content in the community</a></div> </div> <div class="linklist relinfo reltasks"><strong>Related tasks</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="disable-comments.html" title="Disable comments on a blog, document, video, event, or question to prevent users from posting comments.">Disable comments</a></li></ul></div> </div> </body></html></div>