<h2>Activating plugins for Customer Service Management (CSM)</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Activating plugins for Customer Service Management (CSM)" /><meta name="abstract" content="In the Customer Service Management (CSM) application, you must activate the Business Location (com.snc.business_location) and Customer Service Household (com.snc.household) plugins to enable the Service Model Foundation feature." /><meta name="description" content="In the Customer Service Management (CSM) application, you must activate the Business Location (com.snc.business_location) and Customer Service Household (com.snc.household) plugins to enable the Service Model Foundation feature." /><meta name="DC.relation" scheme="URI" content="../task/activate-business-location.html" /><meta name="DC.relation" scheme="URI" content="../task/activate-customer-service-household.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-07-10T04:24:43+05:30" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="page-type" content="csm-config" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="activate-plugins" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Activating plugins for Customer Service Management (CSM)</title></head><body id="activate-plugins"> <h1 class="title topictitle1" id="ariaid-title1">Activating plugins for <span class="ph">Customer Service Management (CSM)</span></h1> <p class="shortdesc">In the <span class="ph">Customer Service Management (CSM)</span> application, you must activate the Business Location (com.snc.business_location) and Customer Service Household (com.snc.household) plugins to enable the <span class="ph">Service Model Foundation</span> feature.</p> <div class="related-links"> <div class="linklist relinfo reltasks"><strong>Related tasks</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../task/activate-business-location.html" title="Activate the Business Location plugin to manage customer service for business locations.">Activate business locations</a></li><li class="linklist"><a class="link" href="../task/activate-customer-service-household.html" title="Activate the Customer Service Household plugin to manage customer service for households.">Activate customer service household</a></li></ul></div> </div> </body></html></div>