Cloud Encryption with Key Management

ServiceNow® Cloud Encryption offers encrypted storage for the database using block encryption, along with enhanced key management. Cloud Encryption is available with the ServiceNow® Platform Encryption subscription bundle.

Cloud Encryption offers: Segregation of duties. Rotation of ServiceNow Managed keys. Customer-Managed keys option. Note: Consider this option if your organization requires you to use key material generated by your own cryptographic tools or libraries, an enterprise key management system, or a hardware security module (HSM). See Key management operations for details.

The following diagram shows how Cloud Encryption works.

Figure 1. Cloud Encryption Overview

The Cloud Encryption Key Management module consists of the following submodules: Key management operations : Access the list of keys. Perform key rotation operations. Withdraw customer-managed key. Key management transactions : Reference all transactions that have occurred for the keys that have been used.

Use your own customer-managed key for encryption.

In certain circumstances, you may opt for a key withdrawal request when using a customer-managed key. To do so, you must license the Cloud Encryption Withdraw and Resupply optional add-on SKU and then request the key withdrawal functionality be activated by a Customer Service and Support team member.

The Quorum Control Policy Settings option becomes available when the withdrawal feature is activated, otherwise the module isn’t visible on the menu. This feature can be activated only when using customer-managed keys. This policy enables settings to be configured regarding quorum when the withdrawal feature is activated. For more details on this feature, see Quorum Control Policy .

Cloud Encryption supports production and non-production instances for MariaDB and RaptorDB databases. Cloud Encryption is supported in the ServiceNow Commercial Cloud, Government Customer Cloud (GCC) pod 101, and ServiceNow Protected Platform – Australia (SPP-AU).

Licensing and enabling Cloud Encryption For information about licensing Cloud Encryption , see <a class="xref" href="../../encryption/reference/encryption-sku.html" title="With Key Management, Field Encryption is upgraded at no additional charge to include highly configurable encryption modules. You can also optionally upgrade to the unlimited-use license. Subscribe to the new encryption entitlement bundle, Platform Encryption, which includes Field Encryption Enterprise and Cloud Encryption.">Encryption and Key Management subscription bundle .

For licensed customers with new instances, the new instance provisioning will include Cloud Encryption .

For licensed customers with existing instances, to request an instance be moved to Cloud Encryption , follow the instructions in KB1117369 . You must have the customer admin or partner admin role to request the Service Catalog item to Enable Cloud Encryption on your instance. Enabling this feature requires a one-hour maintenance window.

Cloud Encryption UI When Cloud Encryption is enabled, the Cloud Encryption user interface (UI) is visible to the security_admin user when this user has the sn_kmf.admin role.

To access the Cloud Encryption UI by searching for Cloud Encryption Key Management in the navigation bar. Navigate to the Key Management Operations section to see information about encryption keys, such as details of the active key, and whether Cloud Encryption is enabled for the instance.