<h2>View the Dependency map for CMDB alerts</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="View the Dependency map for CMDB alerts" /><meta name="abstract" content="The Dependency map illustrates how and why alerts are grouped, simplifying troubleshooting and issue management. It reveals connections between CIs within a CMDB alert group, enhancing visibility into their relationships. Additionally, if a CI is not part of the group but connects to other alert CIs, it remains visible on the map, aiding alert resolution and proactive management." /><meta name="description" content="The Dependency map illustrates how and why alerts are grouped, simplifying troubleshooting and issue management. It reveals connections between CIs within a CMDB alert group, enhancing visibility into their relationships. Additionally, if a CI is not part of the group but connects to other alert CIs, it remains visible on the map, aiding alert resolution and proactive management." /><meta name="DC.relation" scheme="URI" content="../../../product/event-management/concept/cmdb-alert-groups.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-operations-management/reference/r_ITOMApplications.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-operations-management/reference/itom-health-landing-page.html" /><meta name="DC.relation" scheme="URI" content="../../../product/event-management/concept/c_EM.html" /><meta name="DC.relation" scheme="URI" content="../../../product/event-management/concept/using-event-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/event-management/concept/c_ServiceAnalyticsOverview.html" /><meta name="DC.relation" scheme="URI" content="../../../product/event-management/concept/Alert-Groups.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2024-08-01" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="dependency-view-map" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>View the Dependency map for CMDB alerts</title></head><body id="dependency-view-map"> <div class="breadcrumb"><a class="link" href="../../../product/it-operations-management/reference/r_ITOMApplications.html" title="Get better visibility into your infrastructure and services, prevent service outages, and expand your organization's operational agility with ServiceNow IT Operations Management.">IT Operations Management</a> > <a class="link" href="../../../product/it-operations-management/reference/itom-health-landing-page.html" title="The ServiceNow ITOM Health product includes the ServiceNow Event Management and ServiceNow Metric Intelligence applications, which help you track and maintain the health of services in your organization.">ITOM Health</a> > <a class="link" href="../../../product/event-management/concept/c_EM.html" title="The ServiceNow Event Management application helps you to identify health issues across the datacenter on a single management console. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups. Event Management is available as a separate subscription from the rest of the ServiceNow platform.">Event Management</a> > <a class="link" href="../../../product/event-management/concept/using-event-management.html" title="Event Management administrators administer events, manage and monitor alerts, aggregate alerts, and work review and monitor services' status with the Operator Workspace service monitor.">Configuring Event Management</a> > <a class="link" href="../../../product/event-management/concept/c_ServiceAnalyticsOverview.html" title="Alert grouping is the process of organizing and consolidating related alerts into sets based on common characteristics or criteria. This helps in simplifying alert management by reducing noise, making it easier to prioritize, track, and address issues efficiently. Grouped alerts provide a clearer overview of related incidents, facilitating quicker root cause analysis and remediation.">Alert grouping</a> > <a class="link" href="../../../product/event-management/concept/Alert-Groups.html" title="Alerts are grouped into various types to streamline problem identification and management. An alert can belong to only one alert group at a time.">Alert grouping types</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">View the Dependency map for <span class="ph">CMDB</span> alerts</h1> <div class="body taskbody"><p class="shortdesc">The Dependency map illustrates how and why alerts are grouped, simplifying troubleshooting and issue management. It reveals connections between CIs within a <span class="ph">CMDB</span> alert group, enhancing visibility into their relationships. Additionally, if a CI is not part of the group but connects to other alert CIs, it remains visible on the map, aiding alert resolution and proactive management.</p> <div class="section prereq p" id="dependency-view-map__prereq_slj_m11_dzb"> <p class="p">Role required: evt_mgmt_user, evt_mgmt_operator</p> </div> <ol class="ol steps" id="dependency-view-map__steps_ijj_m11_dzb"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Event Management</span> > <span class="ph uicontrol">All Alerts</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Search for the <span class="ph">CMDB</span> group.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Open a <span class="ph">CMDB</span> group alert.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Scroll down and select the <span class="ph uicontrol">Activities</span> tab.</span> <div class="itemgroup info"><p class="p">You may see a message similar to the following:</p> <samp class="ph msgph">Alert2405199 and Alert2405219 were grouped together because of CI relationships. Open Dependency Map for CMDB Group Alerts. Open Dependency Map for CMDB Group Alerts</samp>.<div class="p"> <div class="fig fignone" id="dependency-view-map__fig_wk5_svx_gdc"> <img class="image" id="dependency-view-map__image_pth_b3r_ldc" src="../image/em-open-dependency-map.png" alt="Select the link to view dependency map." /> </div> </div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Select the link to see the dependency view of the <span class="ph">CMDB</span> alerts.</span> <div class="itemgroup info"> <div class="fig fignone" id="dependency-view-map__fig_ysg_tvx_gdc"> <img class="image" id="dependency-view-map__image_d1l_c3r_ldc" src="../image/em-view-dependency-map.png" alt="View dependency map for CMDB alerts." /> </div> </div> </li></ol> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/event-management/concept/cmdb-alert-groups.html" title="CMDB based alert grouping helps organizations manage alerts by organizing them according to their related configuration items (CIs) within the Configuration Management Database (CMDB). This method group alerts based on CI relations in applications or infrastructure components, allowing teams to better understand the impact of issues, respond more effectively to alerts, and maintain service availability.">CMDB based alert grouping</a></div> </div> </div></body></html></div>