<h2>Subscriptions form for the ITOM products</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="reference" /><meta name="DC.title" content="Subscriptions form for the ITOM products" /><meta name="abstract" content="Fields and indicators on the Subscriptions form for the ITOM products." /><meta name="description" content="Fields and indicators on the Subscriptions form for the ITOM products." /><meta name="DC.relation" scheme="URI" content="../../../product/it-operations-management/reference/itom-su-licensing-reference.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-operations-management/reference/r_ITOMApplications.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-operations-management/reference/itom-su-licensing-landing-page.html" /><meta name="DC.creator" content="Sarah Iwamiya" /><meta name="DC.creator" content="Lisa Hultman" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="itom-subscriptions-form" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Subscriptions form for the ITOM products</title></head><body id="itom-subscriptions-form"> <div class="breadcrumb"><a class="link" href="../../../product/it-operations-management/reference/r_ITOMApplications.html" title="Get better visibility into your infrastructure and services, prevent service outages, and expand your organization's operational agility with ServiceNow IT Operations Management.">IT Operations Management</a> > <a class="link" href="../../../product/it-operations-management/reference/itom-su-licensing-landing-page.html" title="ServiceNow ITOM licensing calculates and displays the usage of ITOM subscriptions based on subscription units.">ITOM licensing and subscriptions</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Subscriptions form for the <span class="ph">ITOM</span> products</h1> <div class="body refbody"><p class="shortdesc">Fields and indicators on the Subscriptions form for the <span class="ph">ITOM</span> products.</p> <div class="section"> <div class="p">View the following statistics on subscriptions purchased a la carte or by bundles:<dl class="dl"><dt class="dt dlterm">Name</dt><dd class="dd">The name of either subscription bundle or <span class="ph">IT Operations Management</span> application, if your organization purchased subscriptions per application separately (a la carte).</dd><dt class="dt dlterm">Purchased</dt><dd class="dd">The number of purchased subscriptions per bundle or application (a la carte).</dd><dt class="dt dlterm">Allocated</dt><dd class="dd">The number of consumed subscription units from a bundle or application (a la carte). For bundles, this field shows the highest number of consumed subscription units by applications that are part of the bundle. For example, if <span class="ph">ITOM Visibility</span> consumed 300 subscription units and <span class="ph">ITOM Health</span> consumed 200 subscription units, this field shows 300 for the bundle covering these applications.<div class="p">The color code indicates the percentage of the subscription units that your organization consumed. By default, the color code threshold is 90%.<ul class="ul" id="itom-subscriptions-form__ul_jz1_xkn_jhb"><li class="li">Green — Your organization has used less than 10% of purchased subscriptions.</li><li class="li">Yellow — Your organization has used more than 90%, but less than 100% of purchased subscriptions.</li><li class="li">Red — Your organization has used 100% or more and exceeded the number of purchased subscriptions. Purchased subscriptions are overdrawn.</li></ul> </div> </dd><dt class="dt dlterm">Start date/End date</dt><dd class="dd">The dates for which this subscription is valid.</dd></dl> </div> <div class="p">The licensing module calculates and displays subscription consumption as follows:<dl class="dl"><dt class="dt dlterm">Subscriptions by bundle only</dt><dd class="dd"><span class="ph">When you purchase subscriptions in a bundle, you get the same number of subscription units for all <span class="ph">IT Operations Management</span> applications covered by the bundle. For example, for a bundle of 500 that covers <span class="ph">ITOM Visibility</span> and <span class="ph">ITOM Health</span>, your organization gets 500 subscription units for <span class="ph">ITOM Visibility</span> and 500 subscription units for <span class="ph">ITOM Health</span>. You can purchase only one bundle at a time.</span> <div class="fig fignone" id="itom-subscriptions-form__fig_j34_3gj_thb"><span class="figcap"><span class="fig--title-label">Figure 1. </span>Subscriptions window displaying subscriptions purchased by bundle</span> <br /><img class="image" id="itom-subscriptions-form__image_jbm_ngj_thb" src="../image/itom-license-summary-bundle-only.png" alt="Subscriptions window displaying subscriptions purchased by bundle." /><br /> </div> <p class="p"><span class="ph">Bundle subscriptions cover specific applications. You cannot use bundle subscriptions for other applications, even if these other applications are part of the same bundle. For example, you purchased a bundle of 500 covering <span class="ph">ITOM Visibility</span> and <span class="ph">ITOM Health</span>, and you used up all 500 <span class="ph">ITOM Visibility</span> subscription units. You cannot use the spare <span class="ph">ITOM Health</span> subscription units for <span class="ph">ITOM Visibility</span>.</span></p> <p class="p">The consumption level of the bundle is defined by the highest number of consumption by one of the products in the bundle.</p> <div class="fig fignone" id="itom-subscriptions-form__fig_pds_3dp_thb"><span class="figcap"><span class="fig--title-label">Figure 2. </span>Automatic adjustment of bundle to actual consumption level</span> <br /><img class="image" id="itom-subscriptions-form__image_gbf_pdp_thb" src="../image/itom-license-bundle-only-diagram.png" alt="Diagram displays automatic adjustment of bundle to actual consumption level." /><br /> </div> <p class="p">The Subscriptions window displays the actual number of consumed subscriptions under <span class="ph uicontrol">Allocated</span>. The red color code indicates that the bundle is overdrawn.</p> <div class="fig fignone" id="itom-subscriptions-form__fig_q1g_phj_thb"><span class="figcap"><span class="fig--title-label">Figure 3. </span>Subscriptions window showing overdraft on subscriptions purchased by bundle</span> <br /><img class="image" id="itom-subscriptions-form__image_ajf_qhj_thb" src="../image/itom-license-summary-bundle-overdraft.png" alt="Subscriptions window showing overdraft on subscriptions purchased by bundle." /><br /> </div> </dd><dt class="dt dlterm">Subscriptions a la carte only</dt><dd class="dd">The Subscriptions window displays the information for purchased and allocated subscriptions for <span class="ph">IT Operations Management</span> applications.<div class="fig fignone" id="itom-subscriptions-form__fig_onq_qnp_thb"><span class="figcap"><span class="fig--title-label">Figure 4. </span>Subscriptions window displaying subscriptions purchased a la carte</span> <br /><img class="image" id="itom-subscriptions-form__image_hvk_snp_thb" src="../image/itom-license-summary-carte.png" alt="Subscriptions window displaying subscriptions purchased a la carte." /><br /> </div> <div class="p">If your organization exceeds the number of purchased subscriptions for an <span class="ph">IT Operations Management</span> application, you cannot use unconsumed subscriptions for another application. <div class="fig fignone" id="itom-subscriptions-form__fig_y2y_2lp_thb"><span class="figcap"><span class="fig--title-label">Figure 5. </span>Calculation of the a la carte subscriptions</span> <br /><img class="image" id="itom-subscriptions-form__image_plf_glp_thb" src="../image/itom-license-subscr-only-diagram.png" alt="The diagram shows how the licensing module calculates a la carte subscriptions." /><br /> </div> </div> <div class="p">If your organization exceeds the number of subscription units, the Subscriptions window shows the relevant a la carte subscription as overdrawn. In the following figure, <span class="ph">ITOM Health</span> consumed more subscriptions than you purchased for it.<div class="fig fignone" id="itom-subscriptions-form__fig_fzb_yqp_thb"><span class="figcap"><span class="fig--title-label">Figure 6. </span>A la carte subscriptions in an overdraft</span> <br /><img class="image" id="itom-subscriptions-form__image_mtk_crp_thb" src="../image/itom-license-summary-carte-overdraft.png" alt="Subscriptions window showing a la carte subscriptions in an overdraft." /><br /> </div> </div> </dd><dt class="dt dlterm">Subscriptions for the same applications both in bundle and a la carte</dt><dd class="dd">If you purchased ITOM subscriptions both in bundle and a la carte, the licensing module always subtracts the number of consumed subscriptions from the bundle before deducting from the number of subscriptions purchased a la carte. For example, there is a bundle of 500 subscriptions covering <span class="ph">ITOM Visibility</span> and <span class="ph">ITOM Health</span>. In addition, there are 250 subscriptions for <span class="ph">ITOM Visibility</span> purchased a la carte. The first 500 subscriptions consumed by <span class="ph">ITOM Visibility</span> are consumed by the bundle. Only when <span class="ph">ITOM Visibility</span> exceeds the number of subscriptions in the bundle, the licensing module starts deducting from subscriptions purchased a la carte and shows them as subscriptions allocated to <span class="ph">ITOM Visibility</span>. In the following figure, one or both applications covered by the ITOM Pro bundle consumed 250 subscriptions.<div class="fig fignone" id="itom-subscriptions-form__fig_tgq_3fq_thb"><span class="figcap"><span class="fig--title-label">Figure 7. </span>Subscription consumption by bundles</span> <br /><img class="image" id="itom-subscriptions-form__image_ov5_kfq_thb" src="../image/itom-license-summary-all.png" alt="Subscriptions window showing subscriptions consumed within bundle." /><br /> </div> <div class="p">If your organization exceeds the number of subscriptions purchased in bundle and a la carte, the licensing module considers it as overdrawn from the a la carte subscriptions.<div class="fig fignone" id="itom-subscriptions-form__fig_lcv_j5p_thb"><span class="figcap"><span class="fig--title-label">Figure 8. </span>Licensing module calculates bundle and a la carte subscriptions for the same ITOM applications</span> <br /><img class="image" id="itom-subscriptions-form__image_xhz_45p_thb" src="../image/itom-license-subscr-all-diagram.png" alt="The diagram shows how the licensing module calculates bundle and a la carte subscriptions for the same ITOM applications." /><br /> </div> </div> <div class="p">In this case, the Subscriptions window indicates that the a la carte subscriptions are overdrawn.<div class="fig fignone" id="itom-subscriptions-form__fig_xhy_dcq_thb"><span class="figcap"><span class="fig--title-label">Figure 9. </span>Overdraft for a la carte subscriptions</span> <br /><img class="image" id="itom-subscriptions-form__image_l53_bdq_thb" src="../image/itom-license-summary-all-overdraf.png" alt="Subscriptions window displaying overdraft for a la carte subscriptions." /><br /> </div> </div> </dd><dt class="dt dlterm">Subscriptions in bundle and subscriptions a la carte for some applications covered by the bundle</dt><dd class="dd">If you purchased ITOM subscriptions in bundle and you also purchased a la carte subscriptions for an application that the bundle covers, the licensing module always subtracts the number of consumed subscriptions from the bundle before deducting from the number of subscriptions purchased a la carte. In the following figure, an organization consumed all subscriptions available by the ITOM Pro bundle for <span class="ph">ITOM Health</span>. The licensing module then started subtracting from the a la carte subscriptions for <span class="ph">ITOM Health</span>.<div class="fig fignone" id="itom-subscriptions-form__fig_j4n_fjq_thb"><span class="figcap"><span class="fig--title-label">Figure 10. </span>The applications covered by bundle and by a la carte subscriptions</span> <br /><img class="image" id="itom-subscriptions-form__image_xcm_3jq_thb" src="../image/itom-license-summary-some.png" alt="Subscriptions window showing one of the applications covered by bundle and by a la carte subscriptions." /><br /> </div> <div class="p">If your organization exceeds the overall number of subscriptions both in the bundle and a la carte subscriptions, the licensing module considers it as overdrawn on the a la carte subscription. If your organization exceeds subscriptions for the application covered only by the same bundle, it is considered overdrawn on the bundle.<div class="fig fignone" id="itom-subscriptions-form__fig_hrv_4vp_thb"><span class="figcap"><span class="fig--title-label">Figure 11. </span>The licensing module calculates subscriptions by bundle and subscriptions a la carte for some applications covered by the bundle</span> <br /><img class="image" id="itom-subscriptions-form__image_ob5_pvp_thb" src="../image/itom-license-subscr-some-diagram.png" alt="The diagram shows how the licensing module calculates subscriptions by bundle and subscriptions a la carte for some applications covered by the bundle." /><br /> </div> </div> <div class="p">In this case, the Subscriptions window displays the a la carte subscriptions for this application as overdrawn. If your organization exceeds the overall number of subscriptions for an application that is covered only by the bundle, the Subscriptions window shows the bundle as overdrawn. In the figure below, <span class="ph">ITOM Health</span> consumed 810 subscriptions going over subscriptions provided by the bundle (500) and a la carte (250). The Subscriptions window shows the <span class="ph">ITOM Health</span> a la carte subscription as overdrawn. <span class="ph">ITOM Visibility</span> consumed 550 subscriptions. Since there are no a la carte subscriptions purchased for <span class="ph">ITOM Visibility</span>, the bundle that covers <span class="ph">ITOM Visibility</span> appears overdrawn. <div class="fig fignone" id="itom-subscriptions-form__fig_lnl_j4q_thb"><span class="figcap"><span class="fig--title-label">Figure 12. </span>Overdrafts on the bundle and a la carte subscriptions</span> <br /><img class="image" id="itom-subscriptions-form__image_rlg_m4q_thb" src="../image/itom-license-summary-some-overdraft.png" alt="Subscriptions window showing overdrafts on the bundle and a la carte subscriptions." /><br /> </div> </div> </dd></dl> </div> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/it-operations-management/reference/itom-su-licensing-reference.html" title="Reference topics provide additional information about mapping and fine-tuning application services using ITOM SU Licensing lists and forms.">ITOM SU Licensing Reference</a></div> </div> </div></body></html></div>