<h2>Integrate with SaaS applications</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Integrate with SaaS applications" /><meta name="abstract" content="Create an integration profile to view software usage information and optimize stale licenses." /><meta name="description" content="Create an integration profile to view software usage information and optimize stale licenses." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="create-integration-profile" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Integrate with SaaS applications</title></head><body id="create-integration-profile"> <h1 class="title topictitle1" id="ariaid-title1">Integrate with SaaS applications</h1> <div class="body conbody"><p class="shortdesc">Create an integration profile to view software usage information and optimize stale licenses.</p> <p class="p">A <span class="ph">SaaS</span> integration profile pulls your company's software usage information from the software vendor. This information includes a list of all users and identifies which users haven't recently used the software.</p> <div class="p">You can create an integration profile for the following <span class="ph">SaaS</span> applications:<ul class="ul" id="create-integration-profile__ul_kll_x5t_dgb"><li class="li"><a class="xref" href="integrate-with-workfront.html" title="Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Adobe Workfront</span></a></li><li class="li"><a class="xref" href="integrate-with-aha.html" title="Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Aha!</span></a></li><li class="li"><a class="xref" href="integrate-with-asana.html" title="Integrating your Software Asset Management application with the Asana application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Asana</span></a></li><li class="li"><a class="xref" href="integrate-with-box.html" title="Integrating your Software Asset Management application with the Box service enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Box</span></a></li><li class="li"><a class="xref" href="integrate-with-calendly.html" title="Integrating your Software Asset Management application with the Calendly service enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Calendly</span></a></li><li class="li"><a class="xref" href="integrate-with-webex-apps.html" title="Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses."><span class="ph">Cisco</span> <span class="ph">Webex</span></a></li><li class="li"><a class="xref" href="integrate-with-webex.html" title="You can integrate your ServiceNow instance with the Cisco Webex Meetings application to track your software subscriptions and to reclaim unused licenses."><span class="ph">Cisco</span> <span class="ph">Webex</span> Meetings</a></li><li class="li"><a class="xref" href="integrate-with-confluence-cloud.html" title="Integrating your Software Asset Management application with the Confluence Cloud application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Confluence Cloud</span></a></li><li class="li"><a class="xref" href="integrate-with-crowdstrike.html" title="Integrating your Software Asset Management application with the CrowdStrike enables you to view CrowdStrike active host sensors information and check license compliance."><span class="ph">CrowdStrike</span></a></li><li class="li"><a class="xref" href="integrate-with-docusign.html" title="Integrating your Software Asset Management application with the DocuSign service enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">DocuSign</span></a></li><li class="li"><a class="xref" href="integrate-with-dropbox.html" title="Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Dropbox</span></a></li><li class="li"><a class="xref" href="integrate-with-gsuite.html" title="Integrating your Software Asset Management application with the Google Workspace service enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Google Workspace</span></a></li><li class="li"><a class="xref" href="integrate-with-github.html" title="You can integrate your ServiceNow instance with the GitHub repository hosting service to track your software subscriptions and reclaim unused licenses."><span class="ph">GitHub</span></a></li><li class="li"><a class="xref" href="integrate-with-goto.html" title="Integrating your Software Asset Management application with GoTo applications enable you to track your software subscriptions and reclaim unused licenses."><span class="ph">GoTo</span></a></li><li class="li"><a class="xref" href="integrate-with-jira.html" title="Integrating your Software Asset Management application with Atlassian Jira Software Cloud enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Jira</span> Software</a></li><li class="li"><a class="xref" href="integrate-with-looker.html" title="Integrating your Software Asset Management application with the Looker, a Google Cloud application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Looker</span></a></li><li class="li"><a class="xref" href="integrating-with-microsoft365.html" title="Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.">Microsoft Dynamics 365 and Power Apps</a></li><li class="li"><a class="xref" href="integrate-with-miro-enterprise.html" title="Integrating your Software Asset Management application with the Miro Enterprise application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Miro</span></a></li><li class="li"><a class="xref" href="integrate-with-monday.html" title="Integrating your Software Asset Management application with monday.com enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">monday.com</span></a></li><li class="li"><a class="xref" href="integrate-with-pagerduty.html" title="Integrating your Software Asset Management application with the PagerDuty application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">PagerDuty</span></a></li><li class="li"><a class="xref" href="integrate-with-rally.html" title="Integrating your Software Asset Management application with the Broadcom Rally application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Rally</span></a></li><li class="li"><a class="xref" href="integrate-with-roadmunk.html" title="Integrating your Software Asset Management application with the Roadmunk application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Roadmunk</span></a></li><li class="li"><a class="xref" href="integrate-with-salesforce-crm.html" title="Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Salesforce CRM</span></a></li><li class="li"><a class="xref" href="integrate-with-salesforce-marketing-cloud.html" title="You can integrate your ServiceNow instance with the Salesforce Marketing Cloud service to track your software subscriptions and to reclaim unused licenses. The Salesforce Marketing Cloud integration is built by Bristlecone, Inc."><span class="ph">Salesforce Marketing Cloud</span></a></li><li class="li"><a class="xref" href="integrate-with-slack.html" title="Integrating your Software Asset Management application with the Slack application enables you to track your software subscriptions and reclaim unused licenses."><span class="ph">Slack</span></a></li><li class="li"><a class="xref" href="integrate-with-smartrecruiters.html" title="Integrating your Software Asset Management application with the SmartRecruiters application enables you to track your software subscriptions and deactivate stale users. The reclamation flow deactivates only the users’ access. The reclamation flow does not affect the subscription cost because SmartRecruiters is not priced based on the number of users."><span class="ph">SmartRecruiters</span></a></li><li class="li"><a class="xref" href="integrate-with-smartsheet.html" title="Integrating your Software Asset Management application with the Smartsheet application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Smartsheet</span></a></li><li class="li"><a class="xref" href="integrate-with-successfactors.html" title="Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">SAP SuccessFactors</span></a></li><li class="li"><a class="xref" href="integrate-with-surveymonkey.html" title="Integrating your Software Asset Management application with SurveyMonkey application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">SurveyMonkey</span></a></li><li class="li"><a class="xref" href="integrate-with-trello.html" title="Integrating your Software Asset Management application with the Trello service enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Trello</span></a></li><li class="li"><a class="xref" href="integrate-with-workday.html" title="Integrating your Software Asset Management application with the Workday applications enables you to track your software subscriptions.">Workday</a></li><li class="li"><a class="xref" href="integrate-with-workplace.html" title="Integrating your Software Asset Management application with the Workplace from Facebook application enables you to track your software subscriptions and reclaim unused licenses."><span class="ph">Workplace from Facebook</span></a></li><li class="li"><a class="xref" href="integrate-with-zendesk.html" title="Integrating your Software Asset Management application with the Zendesk application enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Zendesk</span></a></li><li class="li"><a class="xref" href="integrate-with-zoom.html" title="Integrating your Software Asset Management application with the Zoom service enables you to track your software subscriptions and to reclaim unused licenses."><span class="ph">Zoom</span></a></li></ul> </div> <p class="p">You can also create integrations for <span class="ph">Adobe Cloud</span> and <span class="ph">Microsoft Office 365</span>. For more information, see <a class="xref" href="microsoft-o365.html" title="Create an integration with Microsoft 365 to download subscription information that is compared with software installations for compliance.">Microsoft 365 integration</a> and <a class="xref" href="adobe-publisher-pack.html" title="Use the Software Asset Management publisher pack for Adobe to track compliance using Adobe - specific licensing metrics and integrate with Adobe Cloud.">Software Asset Management publisher pack for Adobe</a>.</p> <p class="p">If you want to integrate with a <span class="ph">SaaS</span> application that is not on this list, you can create a custom integration profile. For more information, see <a class="xref" href="../task/create-integration-custom.html" title="Create a custom integration profile to track software subscriptions and optimize stale licenses for any SaaS application.">Create a custom integration profile</a>.</p> <div class="note"><span class="notetitle">Note:</span> <p class="p">The <span class="ph">SaaS</span> integration automatically creates a software model and a reclamation rule for the software. Always <a class="xref" href="../task/add-reclamation-rule-sub.html" title="Use reclamation rules to cancel user subscriptions that have limited to no activity.">review the reclamation rule</a> to make sure that reclamation candidates are identified using the criteria you want.</p> </div> <p class="p">After reviewing the reclamation rule, <a class="xref" href="../task/track-software-rights.html" title="Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.">create a software entitlement</a> to track purchased licenses and cost.</p> <div class="fig fignone" id="create-integration-profile__fig_skh_pm1_nhb"><span class="figcap"><span class="fig--title-label">Figure 1. </span>Integrating with <span class="ph">SaaS</span> applications</span> <img class="image" id="create-integration-profile__image_kwf_rm1_nhb" src="../image/saas-integration.png" alt="Process for setting up a SaaS integration: Initiate the connection in the software admin account, create an integration profile, add a software entitlement, and review the reclamation rule." /> </div> <p class="p">After following this process, you're ready to start reclaiming unused licenses to reduce software costs for your company.</p> </div> </body></html></div>