<h2>Task Intelligence</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="reference" /><meta name="DC.title" content="Task Intelligence" /><meta name="abstract" content="Task Intelligence uses machine learning to train solutions with your data and achieve important outcomes." /><meta name="description" content="Task Intelligence uses machine learning to train solutions with your data and achieve important outcomes." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="mini-toc" content="yes" /><meta name="page-type" content="landing-framework" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="task-intelligence" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Task Intelligence</title></head><body id="task-intelligence"> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Task Intelligence</span></h1> <div class="body refbody"><p class="shortdesc"><span class="ph">Task Intelligence</span> uses machine learning to train solutions with your data and achieve important outcomes.</p> <div class="section" id="task-intelligence__section_wkl_1dr_dyb"><h2 class="title sectiontitle">Overview</h2> <p class="p"><span class="ph">Task Intelligence</span> enables you to set up machine learning models to automate task creation, triage, and investigation. You can then track and assess the performance of your solutions to optimize their potential to help you work more efficiently and lowering the mean time to resolve (MTTR).</p> </div> <div class="section" id="task-intelligence__section_xkl_1dr_dyb"><h2 class="title sectiontitle">Get started</h2> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="task-intelligence__table_ykl_1dr_dyb" class="table nav-card" frame="void" border="1" rules="all"><colgroup><col style="width:33.33333333333333%" /><col style="width:33.33333333333333%" /><col style="width:33.33333333333333%" /></colgroup><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="exploring-task-intelligence.html" title="Learn more about Task Intelligence and how machine learning models can learn from your data to make predictions and achieve important outcomes."><span class="ph">Explore</span><img class="image decorative" src="../../predictive-intelligence/images/icon-explore-pi.png" alt="" /><span class="ph">Explore <span class="ph">Task Intelligence</span> and machine learning models.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="../task/install-task-intelligence.html" title="You can install the Task Intelligence application (sn_ti_admin) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed."><span class="ph">Install</span> <img class="image decorative" src="../../predictive-intelligence/images/icon-install-pi.png" alt="" /><span class="ph">Install <span class="ph">Task Intelligence</span> and related applications.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="configure-task-intelligence.html" title="Configure and install the Task Intelligence Admin Console and its related applications."><span class="ph">Configure</span><img class="image decorative" src="../../predictive-intelligence/images/icon-configure-pi.png" alt="" /><span class="ph">Configure machine learning models.</span></a></p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="create-a-task-intelligence-model.html" title="Create machine learning models to predict field values, analyze case sentiment, or detect case language."><span class="ph">Create models</span><img class="image decorative" id="task-intelligence__image_tgn_dgd_fzb" src="../images/icon-task-intel-create-models.png" alt="" /><span class="ph">Create and edit <span class="ph">Task Intelligence</span> models.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="task-intelligence-analytics-and-monitoring.html" title="Use the Task Intelligence Admin Console to monitor, analyze, and assess the performance of your machine learning model."><span class="ph">Analyze models</span><img class="image decorative" src="../images/icon-analyze-ti.png" alt="" /><span class="ph">Monitor and analyze model performance.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="../reference/reference-for-task-intelligence.html" title="Reference topics provide additional information about components installed and language detection details."><span class="ph">References</span><img class="image decorative" src="../../document-intelligence/image/icon-docintel-references.png" alt="" /><span class="ph">References for components installed with <span class="ph">Task Intelligence</span> and language support.</span></a></p> </td></tr></tbody></table> </div> </div> <div class="section" id="task-intelligence__section_cll_1dr_dyb"><h2 class="title sectiontitle">Troubleshoot and get help</h2> <div class="p"><ul class="ul" id="task-intelligence__ul_dll_1dr_dyb"><li class="li"><a class="xref" href="https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence" target="_blank" rel="noopener noreferrer">Search the Now Community portal for AI & Intelligence</a></li><li class="li"><a class="xref" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477" target="_blank" rel="noopener noreferrer">Search the Known Error Portal for known error articles</a></li><li class="li"><a class="xref" href="https://support.servicenow.com/now?draw=case" target="_blank" rel="noopener noreferrer">Contact <span class="ph">Customer Service and Support</span></a></li></ul> </div> </div> </div> </body></html></div>