<h2>Monitor performance</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Monitor performance" /><meta name="abstract" content="Monitor document extraction performance in Document Intelligence over time in the Admin experience." /><meta name="description" content="Monitor document extraction performance in Document Intelligence over time in the Admin experience." /><meta name="DC.relation" scheme="URI" content="../../../administer/document-intelligence/concept/monitoring-document-intelligence-performance.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/reference/ai-products.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/document-intelligence/concept/document-intelligence-landing.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/document-intelligence/concept/document-intelligence-dashboard.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="doc-intel-monitor-performance" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Monitor performance</title></head><body id="doc-intel-monitor-performance"> <div class="breadcrumb"><a class="link" href="../../../administer/general/reference/ai-products.html" title="Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks, detect major incidents, and surface insights.">Enable AI experiences</a> > <a class="link" href="../../../administer/document-intelligence/concept/document-intelligence-landing.html" title="Document Intelligence (DocIntel) is an artificial intelligence (AI) solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources.">Document Intelligence</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Monitor performance</h1> <div class="body taskbody"><p class="shortdesc">Monitor document extraction performance in <span class="ph">Document Intelligence</span> over time in the Admin experience.</p> <div class="section prereq p" id="doc-intel-monitor-performance__prereq_oc2_qkl_rxb"> <ul class="ul" id="doc-intel-monitor-performance__ul_f5m_2fq_fwb"><li class="li">Ensure that the <span class="ph">Document Intelligence</span> application (sn_docintel) and <span class="ph">Document Intelligence</span> Admin (com.snc.docintel_admin) <span class="ph">ServiceNow® Store</span> application is installed and active. For more information, see <a class="xref" href="../task/install-document-intelligence.html" title="You can install Document Intelligence (sn_docintel) and Document Intelligence Admin (sn_docintel_admin) if you have the admin role. The sn_docintel_admin application installs related ServiceNow Store dependencies if they aren’t already installed.">Install Document Intelligence</a>.</li><li class="li">Have an active use case with multiple completed document tasks. For more information, see <a class="xref" href="set-up-document-extraction-use-cases.html" title="In Document Intelligence, a use case is a template used to define the structure of a type of document you want to process. It's made up of the use case record and its related fields, field groups, integrations, flows, and all the related machine learning (ML) models.">Set up document extraction use cases</a>.</li><li class="li">Role required: sn_docintel.admin, sn_docintel.manager, or admin.</li></ul> </div> <div class="section context" id="doc-intel-monitor-performance__context_ys4_5kl_rxb"><p class="p">You can review the value of your <span class="ph">Document Intelligence</span> (<span class="ph">DocIntel</span>) implementation when you open the <span class="ph">Document Intelligence</span> Admin experience home page.</p> <p class="p">The <span class="ph uicontrol">Monitor DocIntel performance over time</span> section displays the following measurements:</p> <ul class="ul" id="doc-intel-monitor-performance__ul_lsq_3ll_rxb"><li class="li">The Accuracy of Extraction widget shows the average extraction accuracy per time period for the selected use case. Accuracy is defined as the number of times that the AI's top recommendation is the correct answer.</li><li class="li">The Agent effort widget shows the number of keystrokes that your agents need to perform in order to extract all field values for a document task. This measurement is an average per document task.</li></ul> <img class="image" id="doc-intel-monitor-performance__image_wnv_2kl_rxb" src="../image/doc-intel-monitor-performance1.png" alt="Monitor DocIntel performance over time on the DocIntel admin experience." /></div> <ol class="ol steps" id="doc-intel-monitor-performance__steps_upc_vkl_rxb"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Document Intelligence</span> > <span class="ph uicontrol">Document Data Extraction Administration</span> > <span class="ph uicontrol">Home</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Expand the <span class="ph uicontrol">Use Case</span> list and select your use case.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Expand the <span class="ph uicontrol">Time Period</span> list and select a date range.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Review the results displayed in the <span class="ph uicontrol">Accuracy of Extraction</span> and the <span class="ph uicontrol">Agent effort</span> widgets.</span> <div class="itemgroup info"> <p class="p">You can also use the <span class="ph">Document Intelligence</span> dashboard to review other key metrics such as monthly transactions. For more information, see <a class="xref" href="document-intelligence-dashboard.html" title="The Platform Document Intelligence Usage dashboard provides a high-level overview of your Document Intelligence usage and value in the form of graphical charts. To view the data, drill down from each chart.">Using the Platform Document Intelligence Usage dashboard</a>.</p> </div> </li></ol> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../administer/document-intelligence/concept/monitoring-document-intelligence-performance.html" title="Track document extraction performance in Document Intelligence to understand its usage and effectiveness.">Monitoring Document Intelligence performance</a></div> </div> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../../../administer/document-intelligence/concept/document-intelligence-dashboard.html" title="The Platform Document Intelligence Usage dashboard provides a high-level overview of your Document Intelligence usage and value in the form of graphical charts. To view the data, drill down from each chart.">Using the Platform Document Intelligence Usage dashboard</a></li></ul></div> </div></body></html></div>