Service catalog items - Product Documentation: Vancouver

Service catalog items

Extend Now Platform capabilities > Manage service capabilities > <a class="link" href="../../../product/service-catalog-management/concept/service-catalog.html" title="Use the ServiceNow Service Catalog application to create service catalogs that provide your customers with self-service opportunities. Customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.">Service Catalog >

Service catalog items

The overall catalog is made up of a collection of discrete catalog items.

The basic Service Catalog item types include the following items:

Standard catalog items Record producers: provides alternative ways to add information such as Incidents via the service catalog. Order guides: enables to group multiple catalog items in one request. Content Items: these are the catalog items which provide information instead of goods or services.

Standard catalog item A catalog item can be a good or service. If something can be ordered by itself, it is a catalog item. If something only makes sense as part of a greater whole, it is part of an item, rather than an item in and of itself. For example, a new Dell server is a catalog item, as is a new Executive Desk.

Use a catalog item to publish a service to your users. Add a service description, images, and a workflow to determine the approval and fulfillment processes for the catalog items.

Use the variables to present and gather information from the users. Catalog UI Policies and Catalog Client Scripts can also be added to control the item behavior based on user input.

Specify related items and articles for a catalog item Specify related items and articles for a catalog item to provide alternatives and additional information. These items and articles are displayed in the catalog item page in Service Portal and Now Mobile . Add an ordered item link to an item Use ordered item links to provide a link on the ordered item screen that provides more information about an item. Create a Service Catalog client script You can create client scripts to customize the catalog. Translation of Service Catalog items You can translate Service Catalog items into multiple languages using the ServiceNow® Localization Framework . Monitoring aggregated catalog item data Monitor aggregated catalog item data like fulfillment automation coverage, translation coverage, and conversational coverage using the Service Catalog Overview dashboard.

Parent Topic: Exploring Service Catalog