<h2>Monitor the health of application services on the Application Service Dashboard</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Monitor the health of application services on the Application Service Dashboard" /><meta name="abstract" content="Monitor the health state of application services in the Application Service Dashboard. With that information, you can reduce the number of incomplete application services by populating them and adding missing data. To use application services effectively, ensure that application services are fully configured and are populated." /><meta name="description" content="Monitor the health state of application services in the Application Service Dashboard. With that information, you can reduce the number of incomplete application services by populating them and adding missing data. To use application services effectively, ensure that application services are fully configured and are populated." /><meta name="DC.creator" content="Vaughn Romero" /><meta name="DC.creator" content="Phil Salzman" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="app-service-dashboard" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Monitor the health of application services on the Application Service Dashboard</title></head><body id="app-service-dashboard"> <h1 class="title topictitle1" id="ariaid-title1">Monitor the health of application services on the Application Service Dashboard</h1> <div class="body taskbody"><p class="shortdesc">Monitor the health state of application services in the Application Service Dashboard. With that information, you can reduce the number of incomplete application services by populating them and adding missing data. To use application services effectively, ensure that application services are fully configured and are populated.</p> <div class="section prereq p" id="app-service-dashboard__prereq_rhh_l5v_klb">Role required: itil_admin or app_service_admin</div> <div class="section context" id="app-service-dashboard__context_e4d_35v_klb"> <p class="p"><a class="xref" href="../../service-mapping/task/create-it-services.html" title="Create an application service to adhere to CSDM standards and to standardize the organization, maintenance, and monitoring of services in your organization.">Edit the application services</a> that are reported as missing important details. For example, if an application service is not configured with a service population method, configure a service population method for the application service.</p> <p class="p">The data that appears in the Application Service Dashboard is calculated on a 24-hour cycle during night hours.</p> </div> <ol class="ol steps" id="app-service-dashboard__steps_hr2_2kw_klb"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">CSDM</span> > <span class="ph uicontrol">Application Service Dashboard</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">View counts on the <span class="ph uicontrol">Application Service Overview</span> tab, which indicate basic configurations of application services that are incomplete.</span> <div class="itemgroup info"> <ul class="ul" id="app-service-dashboard__ul_xxs_4kw_klb"><li class="li">Count of all application services, complete and incomplete (Total Application Services).</li><li class="li">Count of application services configured with a service population method (Population method defined).</li><li class="li">Count of application services missing a service population method (No population method defined). Data for the tags and top down discovery methods appear only if Service Mapping is installed.</li><li class="li">Breakdown of application services by their missing essential data such as an Owner, a Change Group, or a Business Service.</li><li class="li">Application services without relationships to technical service offerings or to business service offerings.</li><li class="li">Breakdown of application services by service population methods, including business services that were converted to application services.</li></ul> </div> </li><li class="li step stepexpand"> <span class="ph cmd">View counts on the <span class="ph uicontrol">Related Focus Areas</span> tab, which indicate other potentially incomplete configurations of application services.</span> <div class="itemgroup info"> <div class="p"><ul class="ul" id="app-service-dashboard__ul_v1g_flw_klb"><li class="li">Total number of application servers, and from those, the number of application servers which are not in any application service. Also, the breakdown of these application servers by class.</li><li class="li">Total number of databases, and from those, the number of databases which are not in any application service. Also, the breakdown of these databases by class.</li><li class="li">Total number of hardware servers, and from those, the number of hardware servers which are not in any application service. Also, the breakdown of these servers by class.</li></ul> <div class="note"><span class="notetitle">Note:</span> Application servers, hardware servers, and databases, not included in application services, are counted only up to about 100,000, even if the actual count is greater than this limit. This number limit is determined by the value of the <a class="xref" href="../reference/components-installed-app-services.html" title="Several types of components are installed with activation of the Application Service [com.snc.cmdb.it_service] plugin, including tables, user roles, and scheduled jobs.">glide.cmdb.csdm.app_service.max_results</a> property.</div> </div> </div> </li><li class="li step stepexpand"><strong>Optional: </strong> <span class="ph cmd">Filter the count results in either the <span class="ph uicontrol">Application Service Overview</span> or the <span class="ph uicontrol">Related Focus Areas</span> tab by specific application service properties.</span> <div class="itemgroup info">You can filter by the Owner, Change Group, or the Support Group properties. A filter does not impact counts of application services in which the respective filter property is missing. For example, filtering by Owner, doesn't change the count of Missing Owner.</div> </li><li class="li step stepexpand"><strong>Optional: </strong> <span class="ph cmd">Select a widget in either the <span class="ph uicontrol">Application Service Overview</span> or the <span class="ph uicontrol">Related Focus Areas</span> tab to drill down to the respective CI list view.</span> <div class="itemgroup info">For example, click the No population method defined widget to see the CI list view of application services in which no population method is defined.</div> </li><li class="li step stepexpand"><strong>Optional: </strong> <span class="ph cmd">Edit the coloring rules that determine the threshold for displaying counts in red.</span> <div class="itemgroup info">This applies only to the widgets for application services that are not fully configured, such as the No population method defined widget.</div> <ol type="a" class="ol substeps" id="app-service-dashboard__substeps_wdn_dl2_llb"><li class="li substep"> <span class="ph cmd">Click the <span class="ph uicontrol">Add Widgets</span> ('+') icon.</span> </li><li class="li substep"> <span class="ph cmd">Point to the banner of a widget and click the <span class="ph uicontrol">Edit Content</span> icon.</span> </li><li class="li substep"> <span class="ph cmd">In the Edit Report window, click the <span class="ph uicontrol">Style</span> tab and then click <span class="ph uicontrol">Edit coloring rules</span>.</span> </li><li class="li substep"> <span class="ph cmd">See <a class="xref" href="../use/reporting/task/t_DefineAPivotTableColoringRule.dita/t_DefineAPivotTableColoringRule.html" target="_blank" rel="noopener noreferrer">Create coloring rules for multilevel pivot table reports</a> to complete this edit, and for more details.</span> </li></ol> <div class="itemgroup info">Role required for this step is report_admin or admin.</div> </li></ol> <div class="section postreq" id="app-service-dashboard__postreq_l53_yg2_4lb"> <p class="p">After identifying any application services that are missing important details, edit the application services to add the missing details.</p> <ol class="ol" id="app-service-dashboard__ol_rdg_zg2_4lb"><li class="li">Navigate to <span class="ph menucascade"><span class="ph uicontrol">CSDM</span> > <span class="ph uicontrol">Manage Technical Services</span> > <span class="ph uicontrol">Application Services</span></span>.</li><li class="li">In the Application Services list view, select an application service to edit.</li><li class="li">Add the missing details.<p class="p">For details about configuring an application service, see <a class="xref" href="../../service-mapping/task/create-it-services.html" title="Create an application service to adhere to CSDM standards and to standardize the organization, maintenance, and monitoring of services in your organization.">Create application service</a>.</p> </li></ol> </div> </div> </body></html></div>