<h2>Catalogs and catalog items</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Catalogs and catalog items" /><meta name="abstract" content="A catalog (sometimes called a request catalog or service request catalog) is a set of business and technical products, services, service commitment options, and offerings that users can order on a self-service basis. You can manage a catalog to present your available products and services to users as catalog items." /><meta name="description" content="A catalog (sometimes called a request catalog or service request catalog) is a set of business and technical products, services, service commitment options, and offerings that users can order on a self-service basis. You can manage a catalog to present your available products and services to users as catalog items." /><meta name="DC.relation" scheme="URI" content="../../../product/csdm-implementation/concept/csdm-implement-run-stage.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/capabilities-bundle-landingpage.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/manage-cmdb.html" /><meta name="DC.relation" scheme="URI" content="../../../product/csdm-implementation/concept/csdm-landing-page.html" /><meta name="DC.relation" scheme="URI" content="../../../product/csdm-implementation/concept/csdm-implementation-stages.html" /><meta name="DC.creator" content="Vaughn Romero" /><meta name="DC.creator" content="Phil Salzman" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="request-catalog" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Catalogs and catalog items</title></head><body id="request-catalog"> <div class="breadcrumb"><a class="link" href="../../../administer/general/concept/capabilities-bundle-landingpage.html" title="Extend the Now Platform with additional applications and features.">Extend Now Platform capabilities</a> > <a class="link" href="../../../administer/general/concept/manage-cmdb.html" title="The CMDB is a centralized source that gives you full visibility into your IT environment. By storing information about your organization's infrastructure and how it is configured, this system allows you to monitor your network and ensure stability and best performance.">Configuration Management Database (CMDB)</a> > <a class="link" href="../../../product/csdm-implementation/concept/csdm-landing-page.html" title="The CSDM is the data framework that you follow when you set up ServiceNow products and applications. You adhere to the CSDM guidelines when you define configuration items (CIs) and relationships between CIs in the CMDB. This process ensures that your data resides in the appropriate CMDB tables for maximum value from your Now Platform applications.">Common Service Data Model</a> > <a class="link" href="../../../product/csdm-implementation/concept/csdm-implementation-stages.html" title="Following the CSDM framework ensures that you meet your primary goal of consistent accuracy in reporting and analytics so you can effectively manage your digital environment.">Implementing the CSDM framework in stages</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Catalogs and catalog items</h1> <div class="body conbody"><p class="shortdesc">A catalog (sometimes called a request catalog or service request catalog) is a set of business and technical products, services, service commitment options, and offerings that users can order on a self-service basis. You can manage a catalog to present your available products and services to users as catalog items.</p> <p class="p">Catalogs (such as the Human Resources [HR] service catalog) help manage services that a user can access. Catalogs contain catalog items and are the starting point for accessing available services.</p> <div class="section" id="request-catalog__section_vf1_pyb_njb"><h2 class="title sectiontitle">Catalog items</h2> <p class="p">A catalog item is an item or a service that you can request from the catalog. A service (for example, the employee onboarding catalog) can offer multiple catalog items. Catalog items are listed on the service portal and are available to the users who need them (either through subscription or job responsibility). Each catalog item is linked to one service offering.</p> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/csdm-implementation/concept/csdm-implement-run-stage.html" title="In the Run stage, you set up the relationship between a technology and the business that sells and/or consumes the technology.">CSDM implementation stages — Run</a></div> </div> </div></body></html></div>