<h2>CMDB Health dashboards</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="CMDB Health dashboards" /><meta name="abstract" content="CMDB dashboards display CMDB health reports and let you configure the CMDB health KPIs and metrics that CIs are evaluated for." /><meta name="description" content="CMDB dashboards display CMDB health reports and let you configure the CMDB health KPIs and metrics that CIs are evaluated for." /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/concept/c_CMDBHealth.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/capabilities-bundle-landingpage.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/manage-cmdb.html" /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/concept/c_ITILConfigurationManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/concept/cmdb-health-domain-separation.html" /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/reference/r_CMDBHealthMetrics.html" /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/concept/c_MonitorCMDBHealth.html" /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/concept/monitor-service-health.html" /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/concept/monitor-cmdb-group-health.html" /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/task/t_ViewCIHealth.html" /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/task/t_ViewRelationshipsHealth.html" /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/task/t_CreateCMDBRemediationRule.html" /><meta name="DC.relation" scheme="URI" content="../../../product/configuration-management/concept/c_CMDBHealthTroubleshooting.html" /><meta name="DC.creator" content="Vaughn Romero" /><meta name="DC.creator" content="Phil Salzman" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2023-08-03" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="cmdb-health-dashboards" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>CMDB Health dashboards</title></head><body id="cmdb-health-dashboards"> <div class="breadcrumb"><a class="link" href="../../../administer/general/concept/capabilities-bundle-landingpage.html" title="Extend the Now Platform with additional applications and features.">Extend Now Platform capabilities</a> > <a class="link" href="../../../administer/general/concept/manage-cmdb.html" title="The CMDB is a centralized source that gives you full visibility into your IT environment. By storing information about your organization's infrastructure and how it is configured, this system allows you to monitor your network and ensure stability and best performance.">Configuration Management Database (CMDB)</a> > <a class="link" href="../../../product/configuration-management/concept/c_ITILConfigurationManagement.html" title="With the ServiceNow Configuration Management Database (CMDB) application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.">Manage the CMDB</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">CMDB Health dashboards</h1> <div class="body conbody"><p class="shortdesc">CMDB dashboards display CMDB health reports and let you configure the CMDB health KPIs and metrics that CIs are evaluated for.</p> <div class="section" id="cmdb-health-dashboards__section_x1g_ktn_xz"> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="cmdb-health-dashboards__table_dlz_mff_s5" class="table" frame="border" border="1" rules="all"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d1190014e57">Dashboard</th><th class="entry cellrowborder" style="vertical-align:top;" id="d1190014e60">Use</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e57 ">CMDB Dashboard<p class="p"><span class="ph menucascade"><span class="ph uicontrol">Configuration</span> > <span class="ph uicontrol">CMDB Dashboard</span> > <span class="ph uicontrol">CMDB View</span></span></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e60 ">Main CMDB health dashboard:<ul class="ul" id="cmdb-health-dashboards__ul_fdh_tff_s5"><li class="li">Overall CMDB and class level aggregated CI health. Aggregation is displayed from the metric level up to the overall CMDB level.</li><li class="li">Aggregated health for CI relationships, and its metrics.</li><li class="li">Displays the tasks that were generated for CIs that failed a health test.</li><li class="li">Drill down for each KPI to a detailed report of associated metrics, broken by class.</li><li class="li">Manage the CMDB Health Dashboard jobs.</li></ul> <p class="p"><a class="xref" href="https://www.youtube.com/watch?v=CvMRT3NExIo" target="_blank" rel="noopener noreferrer">Video: CMDB Health dashboard</a></p> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e57 ">CI Dashboard<p class="p"><span class="ph menucascade"><span class="ph uicontrol"><CI form></span> > <span class="ph uicontrol">Dashboard</span></span></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e60 ">Health reports at the CI level:<ul class="ul" id="cmdb-health-dashboards__ul_omr_dgf_s5"><li class="li">Pass/fail results for each metric, per CI.</li><li class="li">Displays incidents, changes, and other tasks affecting the CI, and business services affected by the CI.</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e57 ">CI Class Manager<p class="p"><span class="ph menucascade"><span class="ph uicontrol">Configuration</span> > <span class="ph uicontrol">CI Class Manager</span></span></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e60 ">Central location to manage CI classes and to configure CMDB health settings:<ul class="ul" id="cmdb-health-dashboards__ul_dpj_ggf_s5"><li class="li">Configure scorecard thresholds of all KPIs and associated metrics.</li><li class="li">Configure weight of KPIs and associated metrics in health aggregation.</li><li class="li">Manage rules and definitions that are used for health tests, such as orphan rules, audit certificates, and recommended fields rule.</li><li class="li">Explore the class hierarchy.</li><li class="li">Update and extend a CI class.</li><li class="li">Delete all records for a class.</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e57 ">CMDB Health Preferences<p class="p"><span class="ph menucascade"><span class="ph uicontrol">Configuration</span> > <span class="ph uicontrol">Health Preferences</span></span></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e60 ">Central location for configuring CMDB Health settings:<ul class="ul" id="cmdb-health-dashboards__ul_xy4_rty_dv"><li class="li">Configure CMDB Health preferences.</li><li class="li">Manage the CMDB Health Dashboard jobs.</li><li class="li">Activate and configure weighted averages for KPIs and metrics.</li><li class="li">Set the maximum failure threshold for the KPIs.</li><li class="li">Configure creation of tasks for failed CIs.</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e57 ">CMDB Service Dashboard<p class="p"><span class="ph menucascade"><span class="ph uicontrol">Configuration</span> > <span class="ph uicontrol">CMDB Dashboard</span> > <span class="ph uicontrol">Service View</span></span></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e60 ">Main CMDB service health dashboard:<ul class="ul" id="cmdb-health-dashboards__ul_mzd_nvj_3w"><li class="li">Overall service aggregated health and detailed health for CIs per service. Aggregation is displayed from the metric level up to the overall services level.</li><li class="li">Displays the tasks that were generated for CIs in a service that failed a health test.</li><li class="li">Drill down for each KPI to a detailed report of associated metrics, broken by class.</li><li class="li">Manage the CMDB Health Dashboard jobs.</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e57 ">CMDB Group View Dashboard<p class="p"><span class="ph menucascade"><span class="ph uicontrol">Configuration</span> > <span class="ph uicontrol">CMDB Dashboard</span> > <span class="ph uicontrol">Group View</span></span></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d1190014e60 ">Main CMDB groups (whose type is Health) dashboard:<ul class="ul" id="cmdb-health-dashboards__ul_awb_w53_4z"><li class="li">Overall CMDB health groups aggregated health and detailed health for CIs in the group. Aggregation is displayed from the CI level up to the overall group level.</li><li class="li">Drill down for each KPI to a detailed report of associated metrics, broken by class.</li><li class="li">Manage the CMDB Health Dashboard jobs.</li></ul> </td></tr></tbody></table> </div> </div> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/configuration-management/concept/c_CMDBHealth.html" title="Monitoring and maintaining the health of the CMDB is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits contribute to the calculation of health scorecards at the CI, class, and CMDB level.">CMDB Health</a></div> </div> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/cmdb-health-domain-separation.html" title="This is an overview of domain separation as it pertains to CMDB Health. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.">Domain separation in CMDB Health</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/c_MonitorCMDBHealth.html" title="The CMDB dashboard serves as a central location to view aggregated health reports for your CMDB at a glance which helps you understand the CMDB health status. Also, it provides functions to address health issues, and improve CMDB health.">View CMDB health reports</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/monitor-service-health.html" title="The CMDB service dashboard serves as a central location to view aggregated health reports for services at a glance. Also, it lets you drill into a service to perform remediation actions that address health issues, and that improve CMDB health. The CMDB service dashboard uses the Performance Analytics framework for dashboards and employs the capabilities it provides.">View services health reports</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/monitor-cmdb-group-health.html" title="The CMDB group view dashboard serves as a central location to view aggregated health reports for CMDB groups at a glance. Also, it lets you drill into a CMDB group to perform remediation actions that address health issues, and that improve CMDB health. The CMDB group view dashboard uses the Performance Analytics framework for dashboards and employs the capabilities it provides.">View CMDB groups health reports</a></li></ul></div> <div class="linklist relinfo reltasks"><strong>Related tasks</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../../../product/configuration-management/task/t_ViewCIHealth.html" title="The CI dashboard is a central location displaying health report for an individual CI, history of changes to the CI in a timeline view, and the relation formatter. The CI dashboard also displays incidents, changes, and other tasks affecting the CI, and business services affected by the CI. You can access the CI dashboard from a CI form, or from the CMDB dashboard.">View CI health</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/task/t_ViewRelationshipsHealth.html" title="View aggregated orphan, stale, and duplicate CI relationships in the CMDB dashboard. You can configure the relationship scorecards, but you cannot configure the underlying relationship KPI health tests.">View CI relationships health</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/task/t_CreateCMDBRemediationRule.html" title="A CMDB remediation rule is associated with a task that was created for a failed CMDB health test. A CMDB remediation rule is applied automatically or manually to execute a remediation workflow that can, for example, delete stale CIs.">Create CMDB remediation rule</a></li></ul></div> <div class="linklist relinfo relref"><strong>Related reference</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../../../product/configuration-management/reference/r_CMDBHealthMetrics.html" title="The overall CMDB health score consists of three Key Performance Indicators (KPIs) which are correctness, compliance, and completeness, each further consisting of sub-metrics. Each KPI and metric is associated with a scorecard that determines its contribution to the aggregated health at the overall CMDB level, class, and CI level.">CMDB Health KPIs and metrics</a></li><li class="linklist"><a class="link" href="../../../product/configuration-management/concept/c_CMDBHealthTroubleshooting.html" title="Use the following information to track and resolve issues with the CMDB Health processes.">CMDB Health process tracking</a></li></ul></div> </div></body></html></div>