Available system properties

Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table. Sometimes, the property does not exist in a base instance, but can be added if you change the value.

Note: The Instance Security Hardening Settings content contains detailed descriptions, and compliance values, for the security-related system properties and plugins in the Now Platform . To learn more about each of these properties, see Instance Security Hardening Settings .

cdu.record.watcher.timeout

Maximum waiting period for the Cloud Discovery schedule configuration wizard to stop watching the record watchers while validating account, member account Discovery, and logical database Discovery. Type: integer Default value: 120,000 milliseconds Location: System properties

com.cmdb.baseline.max_changes

Maximum number of changes and relationships for a CI that can appear in the baseline diff for the CI. Type: integer Default value: 100 Location: Configuration > CMDB Properties > Baseline Properties

com.glide.attachment.max_size

Sets the maximum file attachment size in megabytes. An empty value in this field allows attachments up to a maximum of 1 KB. Type: integer Default value: 1024 Location: System Properties > Security

com.glide.cs.collab.notify_all_members

If Sidebar is unable to deliver messages to a Microsoft Teams user, this property determines who a "message not sent" notification is sent to. If this property is true , then a notification is sent to all Sidebar users in the discussion. If false , then the notification is sent only to the sender of the message. Type: true | false Default value: true Location: System Property [sys_properties] table

com.glide.cs.collab.teams_outage_timer

Length of time the "message not sent" notification (see com.glide.cs.collab.notify_all_members) displays. Type: integer Default value: 5 Location: System Property [sys_properties] table

com.glide.cs.conversation_history_cross_channel.enabled

Enables ( true ) or disables ( false ) the display of cross-channel conversation history in the chat panel when an agent is having a conversation with a requester. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

com.glide.csv.loader.ignore_non_parseable_lines

Enables ( true ) or disables ( false ) ignoring one or more lines (rows) in an import set that contains bad data, such as a row that is missing a column of data. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

com.glide.csv.loader.max_errors_allowed

Sets the maximum number of lines (rows) that an import can ignore before failing. If the import succeeds, the import lists the number of rows ignored due to errors. Type: integer Default value: 100 Location: Add the property to the System Property [sys_properties] table.

com.glide.email.max_read

Specifies the maximum number of emails a POP3 reader should process concurrently. Type: integer Default value: 20 Location: Add the property to the System Property [sys_properties] table.

com.glide.interaction.autocreate_relationships

Specifies whether auto-logging of records in the interaction_related_record table is turned on or off during active interactions. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

com.glide.loader.verify_target_field_size

Enables dynamic resizing of import set fields. With the default setting of false , up to 20 records of the source data are sampled to determine the import set field length. If the field is empty in all the sampled records, the default length of 40 is used. Any data loaded that exceeds the import set table field length is truncated. Set this property to true to allow any import set field to increase the column size by 100 to match the length of the data. For example, if the incoming source data has a length of 60, the system sets the length of the column to 160. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

com.glide.soap.include_non_db_fields

Controls whether non-database fields, such as the sys_tags field, are included in WSDLs and SOAP responses ( true ) or not ( false ). Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

com.glide.ssl.read.timeout

Sets the time-out value in seconds for SSL connections during read operations. Typically, this setting is used as part of LDAPS. If you enter timeout values for both this system property and the LDAP Read timeout field, the lowest timeout value takes precedence. Type: integer Default value: 10 Location: Add the property to the System Property [sys_properties] table.

com.glide.ui.virtual_host

Specifies Guided Tour Designer callout icons. When set, callout icons appear in the designer instead of letters. Type: String Value: pa,html,script,include scripts,glide,custprefix,_sn Location: System Property [sys_properties] table

com.glideapp.canvas

Enables ( true ) or disables ( false ) responsive canvas for dashboards. When enabled, all new dashboards use responsive canvas. Type: true | false Default value: true Location: System Property [sys_properties] table

com.snc.apps.publish.include_inactive_choices

Specifies whether choice table selections marked as inactive ( sys_choice inactive attribute = true ) should be included when publishing an application ( true ) or not ( false ). Type: true | false Default value: true Location: System Property [sys_properties] table

com.snc.apps.publish.maxrows

Defines the maximum number of data records to include when publishing an application. Type: integer Default value: 1,000 Location: System Property [sys_properties] table

com.snc.assessment.decision_matrix_filter_max_entries

Defines the maximum number of items to show for a decision matrix field filter. Type: integer Default value: 1,000 Location: System Property [sys_properties] table

com.snc.assessment.signature_authentication

Requires authentication for a user signature. Type: true | false Default value: true Location: System Property [sys_properties] table

com.snc.dd.publish_to_app_repo_enabled

Enables ( true ) or disables ( false ) display of the Publish To App Repo permission in Manage Developers. Type: true | false Default value: true Location: System Property [sys_properties] table

com.snc.dd.publish_to_app_store_enabled

Enables ( true ) or disables ( false ) display of the Publish To App Store permission in Manage Developers. Type: true | false Default value: true Location: System Property [sys_properties] table

com.snc.dd.publish_to_update_set_enabled

Enables ( true ) or disables ( false ) display of the Publish To Update Set permission in Manage Developers. Type: true | false Default value: false Location: System Property [sys_properties] table

com.snc.dd.upgrade_app_enabled

Enables ( true ) or disables ( false ) display of the Update App permission in Manage Developers. Type: true | false Default value: true Location: System Property [sys_properties] table

com.snc.hr.core.impersonateCheck

Allows a user to have identical permissions/access as the person they are impersonating. If true , access and restrictions apply when impersonating another user. If false , the user has identical permissions/access as the person they are impersonating. Type: true | false Default value: true Location: System Property [sys_properties] table

com.snc.iam.log_level

Logging level for the business rule MapUpstreamImpactedCI. Debug is the most detailed option with full trace of how the Impacted CI List is calculated. Error is the minimal logging option with only severe errors being logged. Type: string Default value: info Possible values: debug, info, error Location: System Property [sys_properties] table

com.snc.on_call_rotation.reminders.showtz

Specifies whether to show the user time zone ( true ) or not ( false ). Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

com.snc.pa.activate_kpi_signals

Create this property and set to 'false' to deactivate the KPI Signals feature. Type: Boolean true | false Default value: Does not exist but is treated as 'true' Location: Add the property to the System Property [sys_properties] table.

com.snc.pa.dc.batch_score_insert

When true, Performance Analytics data collection jobs insert indicator scores to the database in batches. When false, indicator scores are inserted one by one. Even when true, batch score insertion is performed only as a fallback when nested data collection (com.snc.pa.dc.nested_collection) has been disabled. Type: Boolean true | false Default value: true Location: System Properties [sys_properties] table

com.snc.pa.dc.flush_snapshot_count

Maximum number of Performance Analytics snapshots to store in the memory during data collection. When this number is reached, the snapshots are offloaded to the database, freeing memory. Type: integer Default value: 1000 Location: System Properties [sys_properties] table

com.snc.pa.dc.nested_collection

Activates a hierarchical approach to score collection, where Indicator > level 1 breakdown > level 2 breakdown. This approach is more resource efficient than a flat hierarchical approach, which creates redundant objects. Type: Boolean true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

com.snc.pa.dc.max_breakdown_elements_limit

Maximum number of breakdown elements retrieved by data collection for each breakdown source. This property is handled differently depending on whether nested collection is enabled. If nested collection is enabled, only those elements that have non-null scores count against this limit. If nested collection is disabled, such as under optimized data collection, all elements on the breakdown source count against the limit. When a breakdown source exceeds this limit, breakdown scores are not collected from that source. Type: integer Default value: 10000 Location: System Property [sys_properties] table

com.snc.pa.dc.max_error_count

Maximum errors that may occur before data collection is stopped. Type: integer Default value: 500 Location: System Property [sys_properties] table

com.snc.pa.dc.max_records

Maximum number of records that are stored during a data collection. Type: integer Default value: 5000 Location: System Property [sys_properties] table

com.snc.pa.dc.max_row_count_indicator_source

Maximum number of rows that are allowed to be fetched from an Indicator Source. This property only applies to jobs that do not use Optimized data collection . Type: integer Default value: 50000 Location: System Property [sys_properties] table

com.snc.pa.dc.hsql.max_row_count_indicator_source

Maximum number of rows that are allowed to be fetched from an Indicator Source. This property only applies to jobs that use Optimized data collection . Type: integer Default value: 1 million Location: System Property [sys_properties] table

com.snc.pa.dc.script_timeout

Maximum time in seconds that a script is allowed to run during a data collection cycle. Type: integer Default value: 30 Location: System Property [sys_properties] table

com.snc.pa.dc.use_hashcode_for_distinct

Sets whether Count Distinct aggregations are stored as separate values in memory or as a HashCode. When the value of this property is True, a HashCode is used, which consumes less memory than storing individual values. Type: Boolean true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

com.snc.pa.target_batch_operation_limit

Applies only to KPI Details: The maximum number of targets that can be inserted or updated in one bulk action on the Targets Configuration page. Type: integer Default value: 100 Location: System Property [sys_properties] table

com.snc.pa.dc.script.use.sandbox

Controls whether Performance Analytics data collection scripts use the sandbox. Only users with the security_admin role can modify this property.

Important: Exercise caution when turning off this property. When set to false, unauthorized users may be able to execute malicious actions on your instance.

Type: Boolean true | false Default value: true Location: System Property [sys_properties] table

com.snc.pa.formula_indicator_valid_breakdown

Controls whether users can apply a breakdown to a formula indicator when not all contributing indicators in the formula use that breakdown. When true, all contributing indicators must use the formula. When false, a breakdown can be applied when at least one of the contributing indicators uses it. Type: Boolean true | false Default value: true Location: System Property [sys_properties] table

com.snc.project.default_schedule

Stores the sys_id of the default schedule attached to projects. Type: string Location: System Property [sys_properties] table

com.snc.project.loglevel

Automatically resubmits timed-out Ajax requests. Type: choice list Default value: 0 (debugging disabled) Location: System Property [sys_properties] table

com.snc.project.wbs_gantt

Automatically resubmits timed-out Ajax requests. Type: true | false Default value: false Location: Project > Administration > Properties

com.snc.task.associate_ci

List of all task types where user wants to associate CIs using a List system. Type: string Default: incident,problem,change_request Location: System Property [sys_properties] table

com.snc.task.refresh_impacted_services

List of all task types where Refresh Impacted Services UI action is enabled. Type: string Default value: incident,change_request Location: System Property [sys_properties] table

com.snc.time_card.default_rate

(Cost Management plugin) Sets a default hourly rate to use if no labor rate cards apply to the user. Type: integer Default value: 50 Location: System Property [sys_properties] table

com.snc.time_worked.update_task_timer

Enables ( true ) or disables ( false ) updating the task timer value based on changes to the task time worked records. Uses the Update task time business rule. Type: true | false Default value: false Location: System Property [sys_properties] table

csm_auto_account_domain_generation

When new account in Customer Service application is created, domain is created and placed under TOP domain. If parent field on account form is populated, and new record is inserted, it creates that account as a subdomain of the parent. Type: true | false Default value: false Location: System Property [sys_properties] table

css.assessment.caption.background.color

Sets the background color of the caption on assessment and survey questionnaires. Type: color Default value: #eee Location: Assessments > Admin > Assessment Properties Survey Management > Administration > Properties

css.assessment.caption.font.color

Sets the font color of the caption text on assessment and survey questionnaires. Type: color Default value: #ffffff Location: Assessments > Admin > Assessment Properties Survey Management > Administration > Properties

css.assessment.question.header.background.color

Sets the background color of question headers on assessment and survey questionnaires. Type: color Default value: #767676 Location: Assessments > Admin > Assessment Properties Survey Management > Administration > Properties

css.$nav-highlight-main

Sets the color for the navigation expanded items highlight background. Type: color Default Value: #3D4853 Location: System Property [sys_properties] table

css.$nav-hr-color

Sets the color for the navigation separator. Type: color Default Value: #303A46 Location: System Property [sys_properties] table

css.$navpage-header-bg

Sets the color for the header background. Type: color Default Value: #303A46 Location: System Property [sys_properties] table

css.$navpage-header-color

Sets the color for the banner text. Type: color Default Value: #FFFFFF Location: System Property [sys_properties] table

css.$navpage-nav-bg-sub

Sets the color for the background for navigator and sidebars. Type: color Default Value: #455464 Location: System Property [sys_properties] table

css.$navpage-nav-border

Sets the color for the border for Core UI . Type: color Default Value: #DDD Location: System Property [sys_properties] table

css.$navpage-nav-color-sub

Sets the color for module text in Core UI . Type: color Default Value: #BEC1C6 Location: System Property [sys_properties] table

css.$navpage-nav-selected-bg

Sets the color for navigator selected tab background. Type: color Default Value: #4B545F Location: System Property [sys_properties] table

css.$navpage-nav-selected-color

Sets the color for the currently selected navigation tab icon color for Core UI . Type: color Default Value: #FFFFFF Location: System Property [sys_properties] table

css.tablet.gradient.start

Start color of the gradient for the tablet UI header. Type: color Default value: #666 Location: System Properties > Tablet UI Properties

css.tablet.gradient.end

End color of the gradient for the tablet UI header. Type: color Default value: #111 Location: System Properties > Tablet UI Properties

css.tablet.headerfooter.text.color

Color of the text and icons in the tablet UI header and footer. Type: color Default value: #ffffff Location: System Properties > Tablet UI Properties

glide.allow.new.cert_follow_on_task

Allow Desired State audit to create a new follow-on task for the same failure at each audit run. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.amb.session.logout.overlay.style

Specifies a cascading style sheet (css) that defines an overlay. The overlay masks all onscreen data on timeout, and the login screen appears on top of the overlay.

Limited to core Now Platform functions, not applications.

Type: string Example: background-color: #000; opacity: 0.5

Default value: empty (no overlay) Location: System Property [sys_properties] table

glide.angular.legacy

When true, enables legacy AngularJS behavior. When false, integrates AngularJS sanitizeUri and $http security patches. If you set this property to false, existing JSONP requests with cross-domain endpoints will fail. You can address this issue in your scripts by doing one of the following: Add the domains of any newly failing requests to the angular.jsonp.inclusion_list.urls system property. Opt out of this behavior by changing angular.jsonp.inclusion_list.enabled to false.

Type: true | false Default value: true Location: System Property [sys_properties] table

glide.apps.hub.current

URL of the team development parent instance. Type: string Default value: none Location: System Property [sys_properties] table

glide.attachment.extensions

Comma-separated list of file extensions that can be attached. No value means that there are no restrictions. Type: string Default value: none Location: System Properties > Security

glide.attachment.role

Comma-separated list of roles that can create attachments. Type: string Default value: public Location: System Properties > Security

glide.authenticate.multisso.login_locate.user_field

Identifies a common login identifier. Type: string Default value: user_name Location: Add the property to the System Property [sys_properties] table.

glide.authenticate.sso.saml2.require_signed_authnrequest

Enables the Identity Provider Single sign-on service to receive a signed AuthnRequest. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.banner.image.url

URL used when clicking the banner image. Type: string Default value: home.do Location: System Property [sys_properties] table

glide.banner.image.url_target

Target frame used when clicking the banner image. Use gsft_main for the main frame, _top to replace the current browser window,_blank for a new window or tab. Type: string Default value: gsft_main Location: System Property [sys_properties] table

glide.bsm.color.affect_neighbors

Color of an affected neighbor node. When a node has a service issue, all nodes that depend on that node are considered affected nodes. In the map, the affected nodes are parents or grandparents of the node with the service issue. Type: color Default value: Beige Location: BSM Map > Map Properties

glide.bsm.map.style.font_family

Font family name used in the map text. If you designate a font that is not on the user system, the browser substitutes another font and the text may not render as you expect. Type: font name Default value: Arial Location: BSM Map > Map Properties

glide.bsm.map.style.font_size

Font size of the text that appears with a CI node. The default size is magnified for nodes with more connections and reduced for downstream nodes. Type: integer Default value: 14 Location: BSM Map > Map Properties

glide.bsm.map.style.selection_background_color

Background color of a selected CI node. This color is also used with a node's Highlight Hierarchy option. Type: color Default value: RoyalBlue Location: BSM Map > Map Properties

glide.bsm.map.style.selection_text_color

Color of the text that appears under a selected CI node. Type: color Default value: White Location: BSM Map > Map Properties

glide.bsm.map.style.text_color

Color of the text that appears under an unselected CI node. Type: color Default value: Black Location: BSM Map > Map Properties

glide.bsm.max_levels

Maximum level depth from the root CI that can be initially displayed in business service maps. Level depth is the graph distance between the root CI and a node. This value must be an integer. Type: integer (1-10) Default value: 5 Location: BSM Map > Map Properties

glide.bsm.new_node_color

Color for nodes that became viewable from the last expand operation. Type: color Default value: PaleGreen Location: BSM Map > Map Properties

glide.bsm.max_nodes

Maximum number of downstream nodes to retrieve from the database for a CI. If more nodes exist in the database, they are not displayed in the map. Type: integer Default value: 1000 Location: BSM Map > Map Properties

glide.bsm.refresh_interval

Seconds between each automatic reloading of troubles and tasks. Type: integer Default value: 30 Range of possible values: 1 to 3600 Location: BSM Map > Map Properties

glide.bsm.task_threshold

Change the CI glyph color from orange to red when the number of tasks reaches this threshold. Type: integer Default value: 3 Location: BSM Map > Map Properties

glide.bsm.too_many_children

Maximum number of child nodes to display. Nodes are collapsed for the map to meet this limit. Type: integer, valid values 1 or greater Default value: 10 Location: BSM Map > Map Properties

glide.businessrule.async_condition_check

Specifies whether the instance checks the condition statement of async business rules (the When field is set to async) prior to running the business rule. If true , the instance evaluates the async business rule conditions a second time before running the rule. If false or missing, the instance does not evaluate the conditions a second time. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.businessrule.callstack

Specifies whether business rule executions are logged in the daily log when they start and finish ( true ) or are not logged ( false ). Logging is useful for troubleshooting a problem where you must know which business rules are running and in which order. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.cache.size.service_cache

Type: integer Default value: 20 Location: Add the property to the System Property [sys_properties] table.

glide.canvas.grid.widget_render_concurrent_max

Defines the maximum number of widgets that can render simultaneously on a dashboard. With smaller values, individual widgets load more quickly. With larger values, fewer Ajax requests to the server are needed. Set the value of this property to half of the number of widgets that are visible when your most-used dashboard loads. For example, if six widgets are visible on the dashboard set the value to 3. Note: This system property applies to responsive dashboards only.

Two is the minimum value, and 1 is interpreted as 2. For values of zero or lower, all widgets load simultaneously.

Type: integer Default value: none Location: System Property [sys_properties] table

glide.cmdb.query.batch_time_limit_in_sec

Time limit (in seconds) for running one batch to get one batch of query results (100 results). Type: integer Default value: 300 Location: Configuration > CMDB Properties > Query Builder Properties

glide.cmdb.query.max_results_limit

Limits the number of results for a scheduled query and in the results section in the Query Builder when you click Load All Results . Type: integer Default value: 10,000 Location: Configuration > CMDB Properties > Query Builder Properties

glide.cmdb.query.non_cmdb.black_listed_tables

Exclusion list of non-CMDB tables that appear in the CMDB Query Builder when creating a CMDB query. Type: string Default value: empty Location: Configuration > CMDB Properties > Query Builder Properties

glide.cmdb.query.query_time_limit_in_sec

Time limit (in seconds) for running an entire query to get all results. Type: integer Default value: 1,800 Location: Configuration > CMDB Properties > Query Builder Properties

glide.cmdb.statemgmt.max_bulk_count

Maximum number of CIs that CI Lifecycle Management can process in a bulk update operation. Type: integer Default value: 1000 Location: System Property [sys_properties] table

glide.cmdb.statemgmt.max_lease_expired_days

Maximum number of days that lease expiration can be set with for CI Actions. Type: integer Default value: 15 Location: System Property [sys_properties] table

glide.cms.dashboards.sharing_with_secure_search

When enabled, the list of users, user groups, and roles that are visible in the sharing panel is restricted. The restriction is based on the configuration of the sys_user, sys_user_group, and sys_user_role ACLs. For more information, see Access control list rules . There is a performance penalty associated with enabling this property. Performance degradation may be based on the number and complexity of business rules and ACLs on your instance.

Type: true | false Default value: false Location: System Properties > Dashboard Properties

glide.cms.share_dashboards.role

When this property is empty, all users can share their own dashboards. Note: This property does not apply to users with the admin and dashboard_admin roles. Users with these roles can always share any dashboard.

Type: string Default value: empty Location: System Properties > Dashboard Properties

glide.chart.decimal.precision

Controls the rounding precision of non-currency numeric values displayed on reports. A Decimal Precision value specified in a report's style options overrides this property. Currency values always have a precision of 2. Type: integer Default value: 2 Maximum value: 4 Location: Add the property to the System Property [sys_properties] table.

glide.chat.invite_fields

(Chat plugin) Comma-separated list of fields (glide_list or references to sys_user or sys_group) used to generate the invitations when creating a chat room from a task. Users can select a check box for each of the specified fields to invite to the chat room users that are referenced by the fields. Type: string Default value: none Location: Social IT > Chat Administration > Properties

glide.chat_room.create_roles

(Chat plugin) Comma-separated list of roles that are allowed to create chat rooms. Type: string Default value: none Location: Social IT > Chat Administration > Properties

glide.chat.show_emoticons

(Chat plugin) Enables ( true ) or disables ( false ) rendering text emoticons as images. Type: true | false Default value: true Location: Social IT > Chat Administration > Properties

glide.class.downgrade.enabled

Flag for allowing class downgrade during identification and reconciliation. Type: true | false Default value: true Location: System Properties [sys_properties] table

glide.class.switch.enabled

Flag for allowing class switching during identification and reconciliation. Type: true | false Default value: true Location: System Properties [sys_properties] table

glide.class.upgrade.enabled

Flag for allowing class update during identification and reconciliation. Type: true | false Default value: true Location: System Properties [sys_properties] table

glide.cmdb.health.metricProcessor.maxRunningTime

Max time in minutes for which individual metric processor runs in each scheduled cycle. Type: integer Default value: 120 Location: Navigate to All > Configuration > Health Preference , and then click System Properties in the right hand-side navigator.

glide.cmdb.health.src.cmdb_health_audit_only

When set to true , disables health results from sources other than CMDB Health audit (such as cloud discovery). Only results generated by CMDB Health audit appear in the CMDB dashboard.

For example, by default, if a CI is determined to be stale by Discovery, then that CI appears as stale in the CMDB dashboard even though CMDB Health audit did not determine that CI to be stale. To disable these stale CI health results, set the property to true .

Type: true | false Default value: false Location: System Property [sys_properties] table

glide.cmdb.health.staleness_exclude_dependent_cis

Exclude dependent CIs for the staleness CMDB Health metric.

When enabled, dependent CIs are not checked for staleness, regardless of any staleness or inclusion rules that are defined for the respective CI types.

Type: true | false Default value: false Location: System Property [sys_properties] table

glide.cmdb.logger.source.identification_engine

Enable and configure what type of details the system logs when using IRE outside the scope of identification simulation. For example, when using an API, ECC queue or scheduled jobs. Type: string Default value: info, warn, error, debug, or debugVerbose Location: Add the property to the System Property [sys_properties] table.

Note: Depending on the setting, the system can generate large amounts of data that might affect overall system performance. Set the value with caution, limiting the level of details and use time to the minimum necessary for testing or debugging.

glide.cmdb.logger.use_syslog.CMDBHealth

A comma-separated list that controls the level of logging of CMDB Health jobs. Logging creates entries in the system logs to capture messages generated by the health auditing process each time they run. This logging helps debugging if there is a failure. Type: string Default value: error Location: System Property [sys_properties] table

glide.cmdb_model.display_name.shorten

If true , generates shorter display names for product models if the name of the product model contains the manufacturer name. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.cookies.http_only

Enables ( true ) or disables ( false ) the generation of HTTP-only cookies. Set this property to false to use Approval with E-Signature. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.cost_mgmt.calc_actual_cost

(Cost Management plugin) When an expense line is created for any task with a Type of Planned task , sums all task expense lines and adds the total to the Work cost field on the task record. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.cost_mgmt.debug

(Cost Management plugin) Enables debugging of cost management processing. All logging events are recorded in the Financial Management Log [fm_log] table. Note: This feature can generate a large number of log records. Enable the feature only during initial testing or when troubleshooting.

Type: true | false Default value: false Location: System Property [sys_properties] table

glide.cost_mgmt.process_task_cis

(Cost Management plugin) Creates expense lines affected configuration items when creating a task expense line. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.cost_mgmt.service_allocation.method

(Cost Management plugin) Defines whether business service to cost center allocation costs should be calculated based on total units or allocated units. For example, if the service supports 100 units but only has 50 units allocated, and cost center ABC is allocated 25 units. Using the All units method results in an allocation cost of 25/100, or 25% of the total cost of the service. In this case, we track unallocated costs separately. Using Allocation units method results in an allocation cost of 25/50, or 50% of the total cost of the service. In this case, all costs are allocated (recovered).

Type: choice list Default value: all_units Location: System Property [sys_properties] table

glide.csv.export.line_break

Enables the user to control how exported CSV data appears in Notepad. Valid values are LF for a line feed between records and CRLF for a carriage return followed by a line feed. Type: string Default value: LF Location: System Property [sys_properties] table

glide.csv.use_row_currency

If false, exports currency and price field values in the user's currency. If true, exports currency and price field values in the currency of the row. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.custom.ip.authenticate.allow

Comma-separated list or dash-separated range of IP addresses that are allowed access to view the stats.do, threads.do, and replication.do pages. Type: string Default value: none Location: Add the property to the System Property [sys_properties] table. Instance Security Hardening Settings: Performance monitoring IP restriction (instance security hardening)

glide.db.aggregates.trend.use_iso_week

If set to true, reports weekly trend by data according to ISO weeks. If false, data trended per week reports according to the first day of the week set by glide.ui.date_format.first_day_of_week. Type: true | false Default value: none Location: Add the property to the System Property [sys_properties] table.

glide.db.audit.ignore.delete

Specifies the tables where the sys_audit_delete file is not updated when records are deleted. Type: string — comma-separated list of tables Location: System Property [sys_properties] table

glide.db.clone.allow_clone_target

Enables ( true ) or disables ( false ) use of a non-production instance as the target for a system clone. Type: true | false Default value: false for production instances, true for non-production instances Location: System Property [sys_properties] table

glide.db.impex.XMLLoader.max.file.size.mb

Controls the maximum file size allowed when importing an XML file, in megabytes. Attempting to import an XML file larger than this limit results in an error. Warning: Use caution when modifying this property. Uploading a large XML file may impact performance and can cause an instance outage.

Type: integer Default value: 100 Location: System Properties > Import Export

glide.db.large.threshold

Sets the number of rows above which a table is considered large and uses a different method of querying for results. When this property is absent, the instance uses the default query method. Type: integer Default value: none Location: Add the property to the System Property [sys_properties] table.

glide.db.loguser

Display ( true ) or suppress display ( false ) of database errors (such as Unique Key violation detected by database (Duplicate entry 'ABC' for key 'name') to user.) to logged-in user. Type: true | false Default value: none Location: Add the property to the System Property [sys_properties] table.

glide.db.max.aggregate.size

Sets the maximum number of groups that a grouped report or list renders. Larger values may affect system performance. Type: integer Default value: 100 Location: Add the property to the System Property [sys_properties] table.

glide.db.max_view_records

Sets the maximum number of records returned when running a GlideRecord query in a script. Do not use values larger than the default because they may cause queries to consume excessive memory on the application server and can, in extreme cases, cause a system outage. This property does not control the maximum number of records that appear in a list, report, or exported file. Type: integer Default value: 10000 Location: Add the property to the System Property [sys_properties] table.

glide.db.table.update_inactive_choices_enabled

Specifies whether choice table selections marked as inactive ( sys_choice inactive attribute = true ) should be loaded into client databases when applications are installed ( true ) or not ( false ). Type: true | false Default value: true Location: System Property [sys_properties] table

glide.debug.log_point

Specifies whether the log points feature should be enabled or not. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.debugger.log.ui

Specifies whether logs should be displayed under forms and lists and in the Session Log tab, or only in the Session Log tab. Type: choice list Default value: Page Location: System Property [sys_properties] table

glide.discovery.application_mapping

Enables or disables the Application Dependency Mapping (ADM) feature. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.discovery.log_debug_info

An optional property to populate debug information in Discovery log. If this property is set to true , the Discovery sensor extracts the debug information from ECC input message and writes this information to the Discovery log table, so that it is visible when inspecting discovery status.

Type: true | false Default: false

glide.discovery.log_message_chars

When a log message is longer than this value, ServiceNow creates a preview of the message with an ellipsis at the end of the message to indicate that there is content that is not shown. The preview size prevents any one list row from taking up the entire screen. Type: integer Default value: 200 (characters) Location: Discovery Definition > Properties

glide.discovery.multi_page_serial_mode

This property controls the processing of multi-page pattern input records. false sets the pages to process in parallel and true sets the pages to process serially.

Type: true | false Default value: false

glide.discovery.sam_batch_update_size

Enables batching the updates to table cmdb_sam_sw_install when only the field last_scanned in the table has changed. This optimizes the overall discovery execution as it reduces the multiple single update queries on the database. The default value is 100 which means 100 records at a time in the table are batched and updated. By setting this property to 1, this switches to sequential updates. Type: integer Default value: 100

glide.discovery.use_cmdb_identifiers

Controls whether Discovery uses the CMDB Identification and Reconciliation Framework (introduced with the Geneva release) or the legacy identifiers from previous releases. Type: true | false Default value: true Location: Discovery Definition > Properties

glide.domain.notify_change

Displays a notification message telling the user that the domain picker automatically changed. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.domain.notify_record_change

Displays a notification message telling the user that the domain picker automatically changed because the record that the user is viewing changed the domain of the user. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.duplicate_ci_remediator.dry_run

Determines whether the Duplicate CI Remediator actually remediates CI duplication by updating records in the CMDB, or not. Type: true | false Default value: false Location: Configuration > CMDB Properties > Duplicate CI Remediator Properties

glide.duplicate_ci_remediator.max.cis

Threshold for the number of duplicate CIs, which if exceeded, support for reconciliation in the Duplicate CI Remediator is limited (1,000 by default). Type: integer Default value: 1000 Location: Configuration > CMDB Properties > Duplicate CI Remediator Properties

Note: This threshold never exceeds 5,000, even if you set the property to a value greater than 5,000.

glide.duplicate_ci_remediator.max.field_length

Attributes in which max_length exceeds this property value (4000 by default) are excluded from the Select Main CI , Merge Attribute Values , and Determine Duplicate CI Actions tabs in the Duplicate CI Remediator wizard. Type: integer Default value: 4000 Location: Configuration > CMDB Properties > Duplicate CI Remediator Properties

Note: This property impacts the performance of de-duplication tasks, therefore be cautious about setting this value.

glide.eccprobe.longrunner.class

Identifies the name of a script include that manages long running commands. Type: string Default value: LongRunner Location: System Property [sys_properties] table

glide.eccprobe.longrunner.retry_minutes

Allows bursts of polling errors up to specified minutes in duration. Type: integer Default value: 10 Location: System Property [sys_properties] table

glide.eccprobe.longrunner.interval.initial_seconds

Initial polling period for long running commands in seconds. Type: integer Default value: 20 Location: System Property [sys_properties] table

glide.eccprobe.longrunner.interval.backoff_percent

Percentage that polling period grows per poll. Type: integer Default value: 15 Location: System Property [sys_properties] table

glide.eccprobe.longrunner.interval.max_seconds

Maximum polling period. As the polling period decays, it gets longer until it reaches this maximum. Type: integer Default value: 300 Location: System Property [sys_properties] table

glide.eccprobe.longrunner.debug

Allows LongRunner logs status on successful polls in addition to the usual messages on unsuccessful ones when set to true . Type: true | false Default value: false Location: System Property [sys_properties] table

glide.eccprobe.longrunner.max_poll_count

Maximum number of polls that is executed per 5- second polling period. This number is generally not relevant, but may be used to contain polling under extreme loading conditions. Type: integer Default value: unlimited Location: System Property [sys_properties] table

glide.ecmdb.all_relationship_role

An example value is: itil,asset,configuration. Type: string Default value: none Location: Add the property to the System Property [sys_properties] table.

glide.email_address_filter.max_domains

Sets the maximum number of domains that can be associated with a single email address filter. Type: integer Default value: 100

glide.email_address_filter.max_exceptions

Sets the maximum number of exceptions that can be associated with a single email address filter. Type: integer Default value: 1000

glide.email.append.timezone

Specifies whether to append the time zone to all dates and times in outbound emails ( true ) or not ( false ). Type: true | false Default value: true Location: System Properties > Email

glide.email_client.quick_message.insert

Controls how quick messages are inserted in the email client. If the property is set to true , quick message content is inserted at the place of the cursor. If false , quick message content replaces existing content in an email draft. Type: true | false Default value: true

glide.email.forward_subject_prefix

Specifies the comma-separated list of prefixes in the subject line that identify a forwarded email. Type: string Default value: fw:,fwd: Location: Add the property to the System Property [sys_properties] table.

glide.email.journal.lines

Specifies the number of entries from a journal field (such as Additional comments and Work notes) included in email notifications. A value of -1 includes all journal entries. Type: integer Default value: 3 Location: System Properties > Email

glide.email.mail_to

Specifies the email address to send notifications that use the ${mailto:} variable. Type: string Default value: SMTP email address that is active by default Location: Add the property to the System Property [sys_properties] table.

glide.email.name_split

Delimiter between the first and last name in an email address to identify users from incoming emails. For example, a delimiter of "." in the email address john.smith@company.com tells the system to look for a user record for John Smith. Type: string Default value: period (.) Location: System Properties > Email

glide.email.notification.save_when_no_recipients

Controls whether ( true ) or not ( false ) a notification-generated sys_mail record is saved even if there are no recipients. Used in conjunction with other notification recipient logging properties, this property enables troubleshooting problems with notifications. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.email.override.url

Sets the URL to use in emailed links in place of the instance URL. The URL should end with nav_to.do. An example value is: https://servicenow.customerdomain.com/production/nav_to.do. Type: string Default value: Instance URL Location: Add the property to the System Property [sys_properties] table.

glide.email.read.active

Enables ( true ) or disables ( false ) the inbound mail server. Type: true | false Default value: true Location: System Properties > Email

glide.email.reply_subject_prefix

Specifies the comma-separated list of prefixes in the subject line that identify an email reply. Type: string Default value: re:aw:,r: Location: System Property [sys_properties] table

glide.email.smtp.active

Specifies whether to enable ( true ) or disable ( false ) the outgoing mail server. Type: true | false Default value: true Location: System Properties > Email

glide.email.smtp.max_recipients

Specifies the maximum number of recipients the instance can list in the To: line for a single email notification. Notifications that would exceed this limit instead create duplicate email notifications addressed to a subset of the recipient list. Each email notification has the same maximum number of recipients. Type: integer Default value: 100 Location: Add the property to the System Property [sys_properties] table.

glide.email.smtp.max_send

Specifies how many emails to send through each new SMTP connection. The instance establishes a new SMTP connection if there are more emails to send than the specified value. Type: integer Default value: 100 Location: Add the property to the System Property [sys_properties] table.

glide.email_system_address_filter.max_address_filters

Sets the maximum number of email filters that can be associated with a single system address filter. Type: integer Default value: 100

glide.email.test.user

Specifies the comma-separated list of email addresses to which the instance sends all email messages. Typically used in non-production instances for testing purposes. Type: string Default value: none Location: System Properties > Email

glide.email.text_plain.strip_xhtml

Indicates whether both outbound and inbound emails that are shown in comments convert the XML to plain text ( true ) or preserve the XML ( false ). Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.email.watermark.visible

Indicates whether the watermark in email notifications is visible ( true ) or is wrapped in a hidden div tag ( false ). Note: Email clients that use the plain text version of the email show the watermark.

Type: true | false Default value: false Location: System Property [sys_properties] table

glide.email_client.show_sms_option

Specifies whether a check box appears in the email client for sending the message to the user's SMS device ( true ) or not ( false ). If no SMS device exists, the email client sends the message to the primary email device. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.entry.loggedin.page_ess

Specifies the page that an ESS user, who by definition has no roles, is redirected to when the user logs in. Type: string Default value: none Location: System Property [sys_properties] table

glide.excel.boolean.display_value

If true, translates columns of type boolean to the user's language when exporting records in Excel format. If false, exports the values in English, regardless of the user language. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.excel.max_cells

Sets the maximum number of cells in an Excel export. Type: integer Default value: 500000 Location: Add the property to the System Property [sys_properties] table.

glide.excel.use_user_date_format

Specifies whether Excel exports use the date/time format specified in a user's profile ( true ) or not ( false ). If false , exports the instance date/time format defined by the glide.sys.date_format property. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.export.csv.charset

Specifies the character set used to export CSV files. See Supported Character Encodings for a list of supported character encoding options. Type: string Default value: windows-1252 Location: Add the property to the System Property [sys_properties] table.

glide.export.csv.raw.value

When true , raw database values are exported instead of the display values when you export to CSV. When false , display values are exported. Type: true | false Default value: false Location: System Properties > Import Export

glide.export.escape_formulas

When true , string values that start with the characters +, -, =, or @ are prepended with a single apostrophe when you export to CSV, XLS, or XLSX files. Type: true | false Default value: true for new instances starting with Istanbul Location: System Property [sys_properties] table for new instances starting with Istanbul. For upgraded instances, Add the property to the System Property [sys_properties] table.

glide.export.excel.general_formatting

When true , values in cells in exported Excel files have the general format. When false , the cells in exported Excel files have the text format. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.export.excel.wrap_cells

When true , values in cells in exported Excel files are wrapped automatically. When false , the width of exported Excel columns is resized to fit 256 characters and values are not wrapped. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.fdih.retry.max_count

Specifies the maximum number of retry attempts when no value is specified in Count for a retry policy. Type: Integer Default value: 0 Location: System Property [sys_properties] table

glide.glidesoap.proxy_host

Specifies the proxy server hostname or IP address for SOAP clients. Type: string Default value: value of glide.http.proxy_host Location: System Property [sys_properties] table

glide.glidesoap.proxy_port

Specifies the port number for the proxy server for SOAP clients. Type: string Default value: value of glide.http.proxy_port Location: System Property [sys_properties] table

glide.guest.active.session.life_span

Sets the maximum session time for a guest session regardless of user activity, in minutes. Type: integer Default value: 0 Location: System Property [sys_properties] table

glide.guest.session_timeout

Sets the inactive session timeout for a guest session, in minutes. Note: This setting decouples a guest session timeout from the glide.ui.session_timeout property. Any changes to the glide.ui.session_timeout property do not affect a guest session timeout.

Type: integer Default value: 30 Location: System Property [sys_properties] table

glide.hd.payload_multi_page.device_history.mutex_expires

Total time the thread waits to update the Discovery history before giving up. Type: integer Default value: 1 minutes Location: System Properties

glide.hd.payload_multi_page.device_history.mutex_spin_wait

The time between when we check if the Discovery history database is free. Type: integer Default value: 100 ms Location: System Properties

glide.hd.payload_multi_page.device_history.mutex_max_spins

The number of times the Discovery history is checked before giving up. Type: integer Default value: 600 Location: System Properties

glide.hd.payload_multi_page.discolog.mutex_expires

Total time the thread waits to update the Discovery log before giving up. Type: integer Default value: 1 minutes Location: System Properties

glide.hd.payload_multi_page.discolog.mutex_spin_wait

The time between when we check if the Discovery log database is free. Type: integer Default value: 100 ms Location: System Properties

glide.hd.payload_multi_page.discolog.mutex_max_spins

The number of times the Discovery log is checked before giving up. Type: integer Default value: 600 Location: System Properties

glide.help.default.page

Sets the overall help URL for the system if you are using context-sensitive help. This URL is used when there is not any context-sensitive help available for the form, list, or record. Type: string Default value: http://wiki.servicenow.com/ Location: System Property [sys_properties] table

glide.history.max_entries

Sets the number of characters to display as a preview of journal input fields. Type: integer Default value: 250 Location: System Property [sys_properties] table

glide.home.page

Specifies which page to load when a user selects a homepage from the banner. Type: string Default value: home_splash.do?sysparm_direct=true Location: System Property [sys_properties] table

glide.home.refresh_disabled

Enables ( true ) or disables ( false ) homepage refresh. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.home.refresh_intervals

Comma-separated list of refresh intervals available on homepages. Type: string Default value: 300,900,1800,3600 Location: Add the property to the System Property [sys_properties] table.

Important: The functionality found in homepages, arranging information from your instance to tell a story about your data, is found in dashboards on new instances. On upgraded instances with Next Experience enabled, users can view existing homepages if they have a direct URL, but they can't create or edit them. Responsive dashboards and Analytics Center dashboards take over homepage functionality.

Use the Homepage deprecation help tool to convert the homepages on your instance to responsive dashboards.

For more information, see: Dashboards in the Analytics Center . Working with responsive dashboards .

glide.html.enable_media_sites

Enables a URL option for media in the HTML Editor. The media attaches, but doesn't load in the HTML Editor. Type: string Default value: youtube.com,player.vimeo.com,vimeo.com Location: System Property [sys_properties] table

glide.html.escape_script

Enables ( true ) or disables ( false ) JavaScript tags in HTML fields. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.html.sanitize_all_fields

Specifies whether all HTML fields are sanitized to remove unwanted code ( true ) or not ( false ). Type: true | false Default value: true Location: System Property [sys_properties] table Instance Security Hardening Settings: HTML sanitizer (instance security hardening)

glide.http.connection_timeout

Specifies the maximum number of milliseconds an outbound HTTP request (such as Web Services) waits to establish a connection. Type: integer Default value: 10000 (10 seconds) Location: System Property [sys_properties] table

glide.http.outbound.max_timeout

Specifies the number of seconds that RESTMessageV2 and SOAPMessageV2 APIs wait for a response from a synchronous call. The maximum value is 30 seconds. To define a timeout longer than 30 seconds, set the glide.http.outbound.max_timeout.enabled system property to false and use the waitForResponse() method to set the timeout. For example, see Asynchronous SOAPMessageV2 example . If glide.http.outbound.max_timeout.enabled is set to true and a value is passed in the waitForResponse() method, the system uses the smallest value from either the waitForResponse() method or the glide.http.outbound.max_timeout system property.

Type: integer Default value: 30 Location: Add the property to the System Property [sys_properties] table.

glide.http.outbound.max_timeout.enabled

Enables setting a timeout in the glide.http.outbound.max_timeout system property. To define a timeout longer than 30 seconds, set the glide.http.outbound.max_timeout.enabled system property to false and use the waitForResponse() method to set the timeout. For example, see Asynchronous SOAPMessageV2 example . If glide.http.outbound.max_timeout.enabled is set to true and a value is passed in the waitForResponse() method, the system uses the smallest value from either the waitForResponse() method or the glide.http.outbound.max_timeout system property.

Type: boolean Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.http.proxy_bypass_list

Specifies the semicolon-separated list of addresses that bypass the proxy server. Use an asterisk (*) as a wildcard character to specify all or part of an address. Type: string Default value: none Location: System Property [sys_properties] table

glide.http.proxy_host

Specifies the proxy server hostname or IP address. Type: string Default value: none Location: System Property [sys_properties] table

glide.http.proxy_ntdomain

Specifies the domain used to authenticate the proxy server with NTLM authentication. Type: string Default value: none Location: System Property [sys_properties] table

glide.http.proxy_nthost

Specifies the hostname used to authenticate the proxy server with NTLM authentication. Type: string Default value: none Location: System Property [sys_properties] table

glide.http.proxy_ntpassword

Specifies the password used to authenticate the proxy server with NTLM authentication. Type: string Default value: none Location: System Property [sys_properties] table

glide.http.proxy_ntusername

Specifies the user name used to authenticate the proxy server with NTLM authentication. Type: string Default value: none Location: System Property [sys_properties] table

glide.http.proxy_port

Specifies the port number for the proxy server. Type: string Default value: none Location: System Property [sys_properties] table

glide.http.proxy_password

Specifies the password used to authenticate the proxy server. Type: string Default value: none Location: System Property [sys_properties] table

glide.http.proxy_username

Specifies the username used to authenticate the proxy server. Type: string Default value: none Location: System Property [sys_properties] table

glide.http.timeout

(Web service Consumer Plugin) Specifies the maximum number of milliseconds to wait before an outbound transaction times out. Type: integer Default value: 175000 (175 seconds) Location: Add the property to the System Property [sys_properties] table.

glide.i18n.force_index

Enables ( true ) or disables ( false ) indexing all translated fields, regardless of the value of the table attribute text_index_translations. Type: true | false Default value: true

glide.identification_engine.batch_update_last_discovered

Controls batch update of last_discoveredfield in CIs that are being processed by the identification engine.

Set to false if there are business rules that apply to last_discovered field, and you want to trigger these rules when calling Identification and Reconciliation API.

Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.identification_engine.dependent_items_local_cache_count

For optimization, a custom number of locally cached query result entries of dependent CIs. Type: integer Default value: 10000 Location: Add the property to the System Property [sys_properties] table.

Note: If there is a memory issue due to optimization related to using local cache, set the glide.identification_engine.related_items_local_cache_count and the glide.identification_engine.dependent_items_local_cache_count properties to 0.

glide.identification_engine.granular_insert_locking

Determines whether to use multiple granular insert locks or single global insert lock.

Set to false if there are performance issues associated with the usage of multiple granular insert locks.

Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.identification_engine.independent_items_local_cache_count

For optimization, a custom number of locally cached query result entries of independent CIs. Type: integer Default value: 100000 Location: Add the property to the System Property [sys_properties] table.

Note: Setting the value to 0 avoids using local cache for independent CIs and might affect performance.

glide.identification_engine.related_items_local_cache_count

For optimization, a custom number of locally cached query result entries of related/lookup items. Type: integer Default value: 15000 Location: Add the property to the System Property [sys_properties] table.

Note: If there is a memory issue due to optimization related to using local cache, set the glide.identification_engine.related_items_local_cache_count and the glide.identification_engine.dependent_items_local_cache_count properties to 0.

glide.identification_engine.skip_duplicates

Controls how identification processes a small set of duplicate CIs. When true : If the number of duplicate CIs is less than the threshold specified by glide.identification_engine.skip_duplicates.threshold , then one of the duplicate CIs is picked as a match and gets updated. The rest of the duplicate CIs are tagged as duplicates. When false : Matching a CI fails, and an error is logged. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.identification_engine.skip_duplicates.threshold

Maximum number of CIs that can be in a set of duplicate CIs to allow identification to process the duplicate CIs according to the setting of glide.identification_engine.skip_duplicates . If the number of duplicate CIs exceeds the threshold, then identification processes the duplicate CIs as if glide.identification_engine.skip_duplicates is set to false , regardless of the setting.

Type: integer Default value: 5 Location: Add the property to the System Property [sys_properties] table.

glide.identification_logs.max_run_ids

Maximum number of log runs that can be displayed when navigating to Configuration > Identification Logs . Type: integer Default value: 1000 Location: Configuration > CMDB Properties > Identification/Reconciliation Properties .

glide.image_provider.security_enabled

Controls the security settings for images. If true , images are visible only to authenticated and authorized users. If false , images are visible to anyone with a URL to the attachment. Type: true | false Default value: true New/zbooted instances: property is present and set to true Upgraded instances: false if property is not present, unchanged if property is present Location: System Property [sys_properties] table

glide.imap.secure

Enables ( true ) or disables ( false ) SSL encryption for connections to the IMAP server. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.imap.secure_port

Specifies the communications port for IMAP secure connections. Type: string Default value: 995 Location: Add the property to the System Property [sys_properties] table.

glide.imap.tls

Enables ( true ) or disables ( false ) starting the IMAP server in Transport Layer Security (TLS) mode. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.import.debug

Enables ( true ) or disables ( false ) debug logging for all import processes. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.import.error_message.generic

Enables ( true ) or disables display ( false ), failed imports to display a generic error instead of a verbose SQL message. This property should be enabled. Type: true | false Default value: New/zbooted instances: true for starting with Istanbul Upgraded instances: false Location: System Property [sys_properties] table

glide.import_excel.use_only_user_session_date_format

If true, any Date or Date/Time value in an Excel spreadsheet is converted to a user session date format in the staging table upon Excel file import. If false, any Date/Time explicit cell type in Excel is imported into a staging table with the user session date format, and any date value that is not explicitly in a Date/Time cell type in Excel is imported into a staging table using the system date format.

Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table if you want to change the value to false.

glide.import.sftp.debug

Enables ( true ) or disables ( false ) additional debug logging for SFTP imports. Enabling this property causes the instance to log all outgoing and incoming messages during the SSH session. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.import.scp.debug

Enables ( true ) or disables ( false ) additional debug logging for SCP imports. Enabling this property causes the instance to log all outgoing and incoming messages during the SSH session. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.import_set.preserve.leading.spaces

Specifies whether the import process preserves leading spaces in Excel data cells ( true ) or not ( false ). When false , the import process removes leading spaces from Excel data cells. Note: The import process always removes trailing spaces from Excel data cells.

Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.import_set_row.dynamically_add_fields

Specifies whether an import set can add new columns to the staging table ( true ) or not ( false ). Instances that contain large numbers of import sets can sometimes become unresponsive when an import adds a column because the instance must alter every row in the staging table. Sometimes the database alter table action causes an outage. Setting this property to false prevents an import set from adding columns to the staging table and produces a log message. As a workaround, administrators can manually add a column to the staging table by creating a new dictionary entry and then reimporting the import set. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ir.query_method

Sets the query method for global text search. Only the Simple query method is supported. Type: choice list Default value: simple Location: System Properties > Global Text Search

glide.active.session.timeout.invalidate.session

Specifies whether integration sessions can be invalidated by configuring a maximum active session time. Type: Boolean true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.integrations.active.session.life_span

Sets the maximum session time for a integration session regardless of activity, in minutes. Type: integer Default value: 0 Location: System Property [sys_properties] table

glide.integration.session_timeout

Sets the inactive session timeout for integration sessions, in minutes. Type: integer Default value: 1 Location: Add the property to the System Property [sys_properties] table.

glide.invalid_query.returns_no_rows

Controls how invalid GlideRecord queries are handled with respect to invalid or undefined field names. When this property is true , invalid queries containing invalid or undefined field names always return no rows. When this property is false (default), if a query is incorrect, and includes invalid or undefined field names, the invalid part of the query condition is ignored and results are based on the valid part of the query. To override this logic at the session level, execute gs.getSession().setStrictQuery(false) . To restore strict query, execute gs.getSession().setStrictQuery(true) . To use this property, change the line gr.addQuery('table', arguments.length == 1 ? record.getRecordClassName() : tableName); in the Workflow script include to gr.addQuery('table', (tableName) ? tableName : record.getRecordClassName() ); .

Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.itil.assign.number.on.insert

Controls whether ( true ) or not ( false ) a task number is generated and assigned on load ( Create New ) or when the task is submitted. This feature helps prevent unused task numbers. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.jdbcprobeloader.retry

Sets the number of times a JDBC probe attempts to connect to a JDBC data source. Type: integer Default value: 60 Location: Add the property to the System Property [sys_properties] table.

glide.jdbcprobeloader.retry_millis

Sets the number of milliseconds a JDBC probe waits between retry attempts to a JDBC data source. Type: integer Default value: 5000 Location: Add the property to the System Property [sys_properties] table.

glide.jquery.legacy

When true, enables legacy JQuery behavior. When false, integrates the JQuery 1.12.3 and 2.2.3 security patches. If you set this property to false, UI pages with incorrect HTML markup may render incorrectly. You can address this issue in your scripts by closing any html element tags that are self-closing and not in the valid list. For example, change to . Valid self-closing elements that do not need to be updated include: Type: true | false Default value: true Location: System Property [sys_properties] table

glide.knowman.search.apply_role_based_security

If true , honors read access of knowledge bases or articles specified for roles. If false , enables specified user criteria to override read access specified for roles. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.knowman.search_character_limit

Minimum number of characters required for knowledge search. Search terms with fewer than this number of characters return no results. Type: integer Default value: 3 Location: System Property [sys_properties] table

glide.knowman.search.default_language

(Knowledge Management Internationalization Plugin v2) Default language for knowledge articles. If empty, defaults to the language of the logged-in user. Type: string Default value: empty Location: System Property [sys_properties] table

glide.knowman.serviceportal.seo_portals

Value contains a comma-separated list of service portal record sys_ids. The SEO indexing of knowledge articles is enabled on the portals mentioned in the list and is blocked by the noindex metatag for other portals. If at least one portal is listed, SEO suggestions display when users author or edit knowledge articles. Type: string Default value: empty Location: System Property [sys_properties] table Note: If the property value is empty, the indexing is enabled for all portals.

glide.knowman.show_language_option

(Knowledge Management Internationalization Plugin v2) Specifies whether the Language box appears ( true ) or is hidden ( false ) on articles with multiple translations. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.knowman.show_language_option.roles

(Knowledge Management Internationalization Plugin v2) Comma-separated list of roles that can see the Language box on articles with multiple translations. Type: string Default value: none Location: Add the property to the System Property [sys_properties] table.

glide.knowman.show_links

Specifies whether the Link line appears ( true ) or is hidden ( false ) in a knowledge article. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ldap.allow_empty_group

Specifies whether all members can be removed from an Active Directory security group ( true ) or not ( false ). Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.ldap.binary_attributes

Comma-separated list of LDAP attributes that should be converted from binary format to encoded64 strings. If you set this property, only the values listed are converted. The most common attributes are objectSID and objectGUID . These converted values are unique and can be used as the coalesce field on the LDAP import mapping. If this property is blank, ServiceNow tries to map these binary attributes without the conversion and they are not guaranteed to be unique since they are not properly converted to string values. Type: string Default value: objectsid,objectguid Location: System Property [sys_properties] table

glide.ldap.paging

Enables ( true ) or disables ( false ) LDAP paging query support. LDAP paging is a more efficient LDAP querying method for environments with more than 1000 users. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.legacy.excel.export

Enables ( true ) or disables ( false ) exporting to XLS format when exporting to an Excel file. By default, only XLSX export is enabled. This property does not affect the Excel web service. When true , this property also allows users to select XLS or XLSX as the Easy Import template format. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.list.filter_max_length

Sets a maximum character limit for the condition builder query. Type: integer Default value: 0 Location: System Property [sys_properties] table

glide.lists.live_list_enabled

Enables a list refresh prompt. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.live_feed.company_feed_exclude_groups

Controls whether messages posted to a public group appear ( true ) or are omitted ( false ) on the Company Feed. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.live_services

(Chat plugin) Enables ( true ) or disables ( false ) Live Services, such as chat support. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.login.no_blank_password

Prevents ( true ) or allows ( false ) logins from users with blank passwords. Often, importing lists of users creates many users with blank passwords. By default, this property is set to true on production instances. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.login.home

Sets the default homepage that users see after login. If blank, the last page visited is used. The format is .do . Type: string Default value: home.do Location: System Property [sys_properties] table

glide.max_journal_list_size

Sets the maximum size, in megabytes, of journal input fields. Type: integer Default value: 10 Location: Add the property to the System Property [sys_properties] table.

glide.messaging.reassign.enabled

Sets property that automatically reassigns messaging if the current agent is unavailable. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.notification.recipient.include_logging

Master switch to enable/disable logging all reasons a recipient was included. If false , no include logging is performed. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.notification.recipient.exclude_logging

Master switch to enable/disable logging all reasons a recipient was excluded. If false , no exclude logging is performed. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.notification.recipient.exclude_logging.device_inactive

Logs recipients who are excluded because their chosen notification device record is marked as inactive. Type: true | false Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.device_schedule

Logs recipients who are excluded because the chosen notification device record’s schedule field excludes it. Type: true | false Default value: true The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.event_creator

Logs recipients who are excluded because they initiated the notification event, such as updating an incident record, and the Send to Event Creator check box is cleared on the notification record. Type: true | false Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.invalid_email

Logs recipients who are excluded because the email address for that user is invalid, for example the @ is missing, or empty. To modify this property, you must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email module.

Type: true | false Default value: true

glide.notification.recipient.exclude_logging.user_calendar_integration_disabled

Logs recipients of calendar invitations who are excluded because the Calendar Integration field is set to None on the user record. Type: true | false Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.user_inactive

Logs recipients who are excluded because the Active check box is cleared on the user record. Type: true | false Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.user_notification_disabled

Logs recipients who are excluded because the Notification field is set to Disabled on the user record. To modify this property, you must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email module.

Type: true | false Default value: true

glide.notification.recipient.include_logging

Enables or disables logging all reasons that a recipient was included. This property is a main switch. If true , the subsequent properties dealing with the inclusion of logging are enabled. If false , none of the subsequent properties relating to the inclusion of logging are enabled.

glide.notification.recipient.include_logging.delegate

Logs recipients who are included because they are delegates of another user. Type: true | false Default value: true

The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.event_parm

Logs recipients who are included because they are in the parm1 or parm2 fields of the event record. To modify this property, you muse enable the glide.notification.recipient.include_logging property in the System Properties > Email module.

Type: true | false Default value: true

glide.notification.recipient.include_logging.recipient_fields

Logs recipients who are included via a notification target record, such as an incident record, specified in the Users/Groups in Field field for the notification record. The recipient_fields are fields in the target record that contain a recipient to add. For example, if the record that triggered the notification is an incident, and the assigned_to field for the incident is listed in recipient_fields, that user is included as a recipient. To modify this property, you must enable the glide.notification.recipient.include_logging property in the System Properties > Email module.

Type: true | false Default value: true

glide.notification.recipient.include_logging.recipient_groups.group_email

Logs recipients who are included in a group email for any group provided in the notification record’s recipient_groups or the event parm1 or parm2 field. To modify this property, you must enable the glide.notification.recipient.include_logging property in the System Properties > Email module.

Type: true | false Default value: true

glide.notification.recipient.include_logging.recipient_groups.manager

Logs recipients who are included because they manage any group provided in the notification record’s recipient_groups or the event parm1 or parm2 field. To modify this property, you must enable the glide.notification.recipient.include_logging property in the System Properties > Email module.

Type: true | false Default value: true

glide.notification.recipient.include_logging.recipient_groups.membership

Logs recipients who are included via membership in any group provided in the notification record recipient_groups or the event parm1 or parm2 field. To modify this property, you must enable the glide.notification.recipient.include_logging property in the System Properties > Email module.

Type: true | false Default value: true

glide.notification.recipient.include_logging.recipient_users

Logs recipients who are included via notification record’s Users field (recipient_users). To modify this property, you must enable the glide.notification.recipient.include_logging property in the System Properties > Email module.

Type: true | false Default value: true

glide.notification.recipient.include_logging.subscription

Logs recipients because they are subscribed via User Notification Preferences. To modify this property, you must enable the glide.notification.recipient.include_logging property in the System Properties > Email module.

Type: true | false Default value: true

glide.pdf_export_from_form_list.show_report_attrs

Enables or disables displaying the PDF page header for all PDFs generated from a list. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.pdf.max_rows

Sets the maximum number of rows in an exported PDF file. Type: integer Default value: 1000 Location: Add the property to the System Property [sys_properties] table.

glide.pdf.font.size

Sets the font size for exported PDF files. Type: integer Default value: 8 Location: Add the property to the System Property [sys_properties] table.

glide.pg.any_rejection_rejects

Controls the default process guide rejection handling. If true , the first rejection rejects the entity. If false , all users must reject the approval. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.phone_number_e164.allow_national_entry

When true , users can enter phone numbers in the local format listed in the territory selector. When false , users must enter phone numbers in the international format listed in the territory selector. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.phone_number_e164.display_national

When set to true or form , a Phone Number (E164) field displays phone numbers in a local format on forms but as an international format on lists. When set to all , a Phone Number (E164) field always displays phone numbers in a local format. When set to user, a Phone Number (E164) field only displays phone numbers in a local format when the phone number matches the locale setting of the current user. Type: string Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.phone_number_e164.display_territory_selector

Specifies whether to display ( true ) or hide ( false ) the territory selector. Hiding the territory selector restricts users to entering only local or national phone numbers. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.phone_number_e164.display_territory_text

When set to all, a Phone Number (E164) always displays the territory label. When set to national, a Phone Number (E164) displays the territory label only if the phone number is in local format. When set to read-only, a Phone Number (E164) displays the territory label in read-only mode regardless of whether the number is in local or global format. When set to read-only-national, a Phone Number (E164) displays the territory label in read-only mode only if the number is in local format. When set to list, a Phone Number (E164) displays the territory label in a list. When set to list-national, a Phone Number (E164) displays territory label in a list if the number is in national format. When set to none, a Phone Number (E164) does not display the territory label. Type: string Default value: read-only Location: Add the property to the System Property [sys_properties] table.

glide.phone_number_e164.display_users_idd

Specifies whether to display the international direct dialing prefix between the territory selector and the input box on forms ( true ) or not ( false ). Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.phone_number_e164.strict

Specifies whether all phone number fields must match the display format of the field's select territory. When true , the phone number input box displays a red line underneath phone numbers that do not match the territory format listed in the territory selector. Users cannot save an invalid phone number. When false , the phone number input box displays a green line underneath phone numbers that do not match the territory format listed in the territory selector. Users can save an invalid phone number, and the territory selector offers the option to select an Other / Unknown territory format. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.pop3.ignore_headers

Specifies the comma-separated list of email headers that cause the instance to ignore an email message. Use the format name:value to specify email header types and values. You can use a wildcard (*) for the subtype. For example, Content-Type:multipart/*; report-type=delivery-status; ignores emails containing a type of multipart and a parameter of report-type=delivery-status . For syntax specifications, see http://www.w3.org/Protocols/rfc1341/4_Content-Type.html . Type: string Default value: Auto-Submitted:auto-replied,X-FC-MachineGenerated:true,Content-Type:multipart/report; report-type=delivery-status; Location: System Properties > Email

glide.pop3.ignore_senders

Specifies the comma-separated list of senders that cause the instance to ignore an email message. Enter only the name before the at (@) sign. Type: string Default value: mailer-daemon, postmaster Location: System Properties > Email

glide.pop3.ignore_subjects

Specifies the comma-separated list of strings that cause the instance to ignore an email message if they are present at the start of a subject line. Values are case-insensitive. glide Type: string Default value: out of office autoreply, undeliverable:, delivery failure:,returned mail:,autoreply Location: System Properties > Email

glide.pop3.parse_end

[Legacy] Text indicating the end of the email body section where the instance should parse name:value pairs to change field values when processing inbound email actions. This property is no longer required to set field values from the email body. Type: string Default value: none Location: System Properties > Email

glide.pop3.parse_start

[Legacy] Text indicating the beginning of the email body section where the instance should parse name:value pairs to change field values when processing inbound email actions. This property is no longer required to set field values from the email body. Type: string Default value: none Location: System Properties > Email

glide.pop3.process_locked_out

Enables ( true ) or disables ( false ) the ability for locked out users to trigger inbound actions. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.pop3.reply_separators

Comma-separated list of separators that cause the instance to disregard everything below the text string in the message body. This list is case-sensitive. Type: string Default value: \n\n-----Original Message-----,\n\n _____ \n\nFrom: Location: System Properties > Email

glide.pop3readerjob.create_caller

Controls the behavior when an instance receives an email from an email address not associated with a user record. If true , the instance creates a new user record for the email address and places that new user in the Caller field of any created tickets. If false , the instance associates the new ticket to the Guest user record. Type: true | false Default value: false Location: System Properties > Email

glide.processor.json.row_limit

Specifies the maximum number of rows a JSON query returns. Type: integer Default value: 250 Location: Add the property to the System Property [sys_properties] table.

glide.product.description

The value of this property is displayed as text in the banner next to the company logo. Type: string Default value: Service Management Location: System Properties > Basic Configuration UI16

glide.product.help_url

Global setting for the URL that the help icon goes to. Value must be empty for context-sensitive help to work.

glide.product.help_show

Controls whether the help icon, help.gifx, appears in ( true ) or is omitted from ( false ) the welcome banner. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.product.image.light

The Banner image displayed for Core UI Interface. Type: uploaded image Default value: none Location: System Properties > Basic Configuration UI16

glide.product.icon

Stores the favicon image displayed in bookmarks, tabs, and the browser address bar. Type: image Default value: favicon.ico?v=4 Location: System Properties > System

glide.product.name

Specifies text to use in place of Service-now.com in the browser top title bar (and in browser tabs). This text is duplicated in the banner to the right of the logo unless you add display: none; to the end of the value field within the glide.product.name.style property.

Type: string Default value: ServiceNow Location: System Property [sys_properties] table

glide.product.name.style

Specifies the CSS properties used to display the glide.product.name text in the banner to the right of the logo. To not display the text, add display: none; to the end of the value field in this property. Type: string Default value: padding-bottom: 0px; padding-top: 0px; Location: System Property [sys_properties] table

glide.quota.manager.debug

Controls whether to display ( true ) or hide ( false ) additional information related to the Quota Manager, such as running transactions, canceled transactions, and which quotas are matched to transactions. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.quota.manager.heartbeat

Sets the number of seconds between the start of each Quota Manager heartbeat. This value determines how often the Quota Manager checks for transactions exceeding a quota and how often the Quota Manager writes status in the log file. Type: integer Default value: 1 Location: Add the property to the System Property [sys_properties] table.

glide.quota.manager.minimum_transaction_time

Sets the minimum number of seconds that a transaction must run before the Quota Manager matches it to a transaction quota. You should set this value to at least 1 second because smaller values decrease performance, and because transactions shorter than 1 second are probably not worth canceling. For optimal performance, set this value to the value of your most restrictive quota. For example, if your most restrictive quota cancels transactions longer than 1 minute, set the minimum transaction time to 60 seconds. Type: integer Default value: 1 Location: Add the property to the System Property [sys_properties] table.

glide.reconciliation.override.null

Flag for allowing or disallowing the update of an empty field by a lower priority data source. Type: true | false Default value: true Location: System Properties [sys_properties] table

glide.remote_glide_record.max_count

Control the maximum number of records that the GlideRecord query method returns when using the SOAP web service. The instance primarily uses this property to control the records returned when using a Perl API GlideRecord query. Warning: If you set this property to a large value, such as 10000, socket timeout errors might occur with MID Servers. Keep the value of this property less than 1000.

Type: integer Default value: 250 Location: Add the property to the System Property [sys_properties] table.

glide.report.add_to_list_supported

Sets whether to support the add_to_list ACL for reporting on specified columns from the Available columns list when creating or sharing a list report. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.report.calendar.max_more_events_per_day

Specifies the maximum number of calendar events that can appear in the + pop-up for: A calendar day when calendar is in month or year view The top 'full day' section of a calendar day when a calendar is in day or week view

When this number is exceeded, a + many link appears, which opens a list of events instead of a pop-up. For more information about the maximum number of events that can be displayed in a calendar day, see system property glide.report.calendar.max_events_displayed_per_cell .

Type: integer Default value: 30 Location: Add the property to the System Property [sys_properties] table.

glide.report.calendar.max_events_displayed_per_cell

Defines the maximum number of events that can appear in calendar report for: A calendar day when calendar is in month or year view The top 'full day' section of a calendar day when a calendar is in day or week view

Events that exceed this value are visible via a link in the calendar cell. See glide.report.calendar.max_more_events_per_day for more information.

Type: integer Default value: 3 Location: Add the property to the System Property [sys_properties] table.

glide.report.new_calendar

Enables ( true ) or disables ( false ) new calendar reports. Internet Explorer 7 and 8 do not support new calendars. If you open a calendar report in one of these browsers, the old version of calendar reports is always used. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.report_home.group_report.show_usr_grp

Enables ( true ) or disables ( false ) the Reporting preferences link in the user profile. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.required.attribute.enabled

Flag for enforcing required attributes (cannot be null) during identification and reconciliation. Type: true | false Default value: true Location: System Properties [sys_properties] table.

glide.rest.apis.disabled

Controls which REST APIs are available on the instance, along with glide.rest.apis.enabled. The value for this property is a comma-separated list of API names, such as Table API or Aggregate API. If neither this property nor glide.rest.apis.enabled is set, all REST APIs are available. If a particular API is specified in both properties, that API is disabled. If you disable specific APIs without explicitly enabling any APIs, all REST APIs except the disabled APIs are available. Type: string Default value: all REST APIs are enabled by default Location: System Property [sys_properties] table

glide.rest.apis.enabled

Controls which REST APIs are available on the instance, along with glide.rest.apis.enabled. The value for this property is a comma-separated list of API names, such as Table API or Aggregate API. If neither this property nor glide.rest.apis.disabled is set, all REST APIs are available. If a particular API is specified in both properties, that API is disabled. If you enable specific APIs, only those APIs are available. Type: string Default value: all REST APIs are enabled by default Location: Add the property to the System Property [sys_properties] table.

glide.rest.choice.allow_non_existing_value

Enables passing non-existing values to a choice field. Does not apply to Change REST API /api/sn_chg_rest/change. Type: true | false Default value: false If true , the choice field is set to a passed value, even if the passed value does not exist in the choice field.

Location: Add the property to the System Property [sys_properties] table.

glide.rest.debug

Logs all stages of REST processing, including processing times. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.rest.replace_request_host_with_property

Ensures that generated links in an API payload, such as links to more pages and reference fields, are based off of the instance address not the request host address. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.rollback.version

Controls whether rollback behavior is used ( true ) or not ( false ). Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.rss.max_rows

Controls the maximum number of records returned by the RSS Feed Generator. Type: integer Default value: 1000 Location: Add the property to the System Property [sys_properties] table.

glide.sc.reset_cascade

If true , forces variable cascading when navigating between pages in an order guide. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.schedules.repeat_nth

Controls how a schedule entry with Repeats set to Monthly and Monthly Type set to Day of the Week is defined. Choices are Week or Day . The Week option is defined as choosing a day of the month in the nth week selects the nth day of the month. The Day option is defined as choosing the nth day of the month selects the nth day of the month. Type: choice list Default value: day Location: System Property [sys_properties] table

glide.schedules.fifth

Controls how a schedule entry that selects the fifth occurrence of a day in month behaves in a month containing only four occurrences of the day. Choices are Last , Next , and Strict . The Last option selects the last (fourth) occurrence of the day. The Next option selects the first day of the next month. The Strict option skips the day completely. This property is valid only when the glide.schedules.repeat_nth property is set to Day . Type: choice list Default value: last Location: System Property [sys_properties] table

glide.script.ccsi.ispublic

Provides privacy control over client-callable script includes that are accessed by public pages. If false , all client-callable script includes are private. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.script.log_level

Controls the behavior of gs.log. Set this property to none to disable Glide script logging, or to print to save log data to the file system instead of the database. Use the default value all to save all Glide script logs to the database. Type: string Default value: all Location: Add the property to the System Property [sys_properties] table.

glide.script_processor.admin

Specifies the user role necessary to access the Scripts - Background module. To require administrators to elevate privileges to access the module, set the value to security_admin . Type: string Default value: admin Location: Add the property to the System Property [sys_properties] table.

glide.script.vtable.log.debug

Enables use of debug logs for remote table script definitions. Set this property to true . Prolonged use of this property can affect performance, so it is best to set its value to false when you finish a debugging session. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.search.suggestions.enabled

Set it to true (default) to enable search suggestions, or set it to false to disable search suggestions everywhere. For more information about search suggestions, see Enable search suggestions .

glide.secondary.query.sysid

Controls whether a secondary sort using sys_id as a sort key is automatically applied when sorting requested database records on a list. This property is useful when sorting records that have multiple records found for a single value of the primary sort key. Use this property to ensure that the Next / Previous buttons on forms display the proper record. If false , there is no secondary sort, therefore records with the same primary sort value are returned as they are found in the database and may be inconsistent. Note: Setting this property to true may impact the load and sort processes.

Type: true | false Default value: false Location: System Property [sys_properties] table

glide.security.auto.resubmit.ajax

Automatically resubmits timed-out Ajax requests. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.security.checkacl.before.setvalue

Controls how the high security setting glide.security.strict.updates processes ACLs. When true , the instance checks ACL rules for all columns before applying any updates to a row. When false , the instance applies ACL rules as each column is processed in alphabetical order. This behavior may result in one update preventing another update from occurring. For example, suppose that you create a custom ACL rule to prevent updates after a record is closed. If you attempt to close an incident and also add information to a custom resolution code field in the same update, the close action is applied first because it is controlled by the [incident.state] column and the custom field by the [incident.u_resolution_code] column. After the instance applies the close action, the custom ACL rule prevents further write updates to the row. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.security.csrf.handle.ajax.timeout

Handles errors for timed out Ajax requests. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.security.csrf.strict.validation.mode

Enforces strict validation on CSRF tokens so that users cannot resubmit a request if the CSRF token does not match. Type: true | false Default value: false Location: System Property [sys_properties] table Instance Security Hardening Settings: CSRF strict validation (instance security hardening)

glide.security.diag_txns_acl

Controls who can view the stats.do, threads.do, and replication.do pages. If true , only administrators or users from a known IP address are allowed to view the pages. If false , all users have access to the pages. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table. Instance Security Hardening Settings: Performance monitoring (ACL) (instance security hardening)

glide.security.disable_ui_pages_sysparm_client_script

The system does not evaluate client scripts that are passed in URL parameters in UI pages. If you use URL parameters to load client scripts, you can add and disable this system property. Use this property only while you change the implementation to no longer depend on clients being passed in by URL parameters. Do not keep the system property disabled. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.security.mime_type.aliasset

Creates customized mime type alias sets. For example, image/png=image/x-png . Type: string Location: Add the property to the System Property [sys_properties] table.

glide.security.granular.create

Requires users to have write access on all individual fields on a table before they can create a record in that table. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.security.file.mime_type.validation

Enables ( true ) or disables ( false ) MIME type validation for file attachments. Type: true | false Default value: false Location: System Property [sys_properties] table Instance Security Hardening Settings: Upload MIME type restriction (instance security hardening)

glide.security.strict_elevate_privilege

Forces all elevated roles to be treated equally for users with the administrator role. When enabled, administrators must explicitly, manually elevate themselves to any roles that are marked as elevated. When disabled, administrators need only to manually elevate to the security_admin role. Other roles are automatically granted to administrators.

Type: true | false Default value: true for new instances, false for upgraded instances Location: For new instances, this property is available on the System Property [sys_properties] table. For upgrades, Add the property to the System Property [sys_properties] table.

glide.service_portal.search_as_you_type_behavior

Select search suggestions (Suggestions) or type-ahead functionality (Typeahead). For more information about search suggestions, see Enable search suggestions .

glide.set_x_frame_options

Enables ( true ) or disables ( false ) the X-Frame-Options response header to SAMEORIGIN for all UI pages. The X-Frame-Options HTTP response header can be used to indicate whether a browser should be allowed to render a page in a or . Set this property to true to avoid clickjacking attacks, by ensuring that CMS content cannot be embedded into other sites. Type: true | false Default value: true Location: System Property [sys_properties] table Instance Security Hardening Settings: X-Frame-Options: SAMEORIGIN (instance security hardening)

glide.short_poll_delay

(Chat plugin) Sets the short polling delay, in milliseconds, for XMPP requests. Polling is the method by which the browser gets information from the server to send instant messages in chat. Type: integer Default value: 1000 (1 second) Location: Social IT > Chat Administration > Properties

glide.shortened_journal_length

Sets the number of characters to display as a preview of journal input fields. Type: integer Default value: 512000 Location: Add the property to the System Property [sys_properties] table.

glide.smtp.dateformat

Specifies the date format to use for outgoing email notifications Type: string Default value: date format [sys_user.date_format] listed in the user record of the email sender. Location: Add the property to the System Property [sys_properties] table.

glide.smtp.default_retry

Enables ( true ) or disables ( false ) resending email when an unknown SMTP error code is encountered. The instance recognizes only the SMTP error codes defined in the glide.smtp.defer_retry_ids property. Type: true | false Default value: true Location: System Properties > Email

glide.smtp.defer_retry_ids

Specifies the comma-separated list of SMTP error codes that force the instance to resend email. Type: string Default value: 421,450,451,452 Location: System Properties > Email

glide.smtp.fail_message_ids

Specifies the comma-separated list of SMTP error codes that prevent the instance from resending email. Type: string Default value: 500,501,502,503,504,550,551,552,553,554 Location: System Properties > Email

glide.smtp.timeformat

Specifies the time format to use for outgoing email notifications. Type: string Default value: time format listed in email sender's user record [sys_user.time_format]. Location: Add the property to the System Property [sys_properties] table.

glide.soap.allow_null_numeric_output

When true , SOAP XML responses return an empty element for numeric fields with no value. When false , numeric fields with no value return a value of 0 in the SOAP response. Note: The property glide.wsdl.show_nillable must be true to allow null values in SOAP responses.

Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.soap.default_security_policy

Specifies the name of SOAP security policy the instance uses when enforcing Web Services Security (WSS) for inbound requests. Type: string Default value: default security policy Location: Add the property to the System Property [sys_properties] table.

glide.soap.import_set_insert_serialized

Controls the processing of web service inserts. If true , the instance processes multiple simultaneous inserts one at a time (serially across nodes) to ensure an accurate transform. Serialized processing slows the speed at which the instance processes inserts. If false , multiple simultaneous inserts into an import set table result in simultaneous transforms that may produce duplicate target records due to the coalesce value being created at the same time. Note: Set this value to false only to optimize performance when the related transform map does not have a coalesce value that may be present simultaneously.

Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.soap.request_processing_timeout

Sets the maximum number of seconds that a SOAP request has to finish processing before the connection times out. This property computes a default value from the value of the property glide.http.timeout divided by 1000. There might be network infrastructure (such as proxy servers) in place that implements a shorter timeout. In this case, a socket timeout may occur unless this property is set to a shorter value. In general, you should set this property to a value several seconds less than the shortest socket inactivity timeout in effect anywhere in the network path between the client application and the ServiceNow instance. Type: integer Default value: 175 (value of glide.http.timeout divided by 1000) Location: System Property [sys_properties] table

glide.source_control.checksum_required

This property allows you to enable optional checksum validations and sanitizations. When set to true , continues to throw an error if the checksum validation of application files fails. This action prevents application developers on your instance from importing application files from source control that have been modified outside of an instance. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.source_control.checksum_quick_install

When set to true , bypasses the sanitization step(s) if the checksum matches. This action prevents an application developer from waiting for validation/sanitization steps to be processed if application files linked to a source control repository outside of your instance weren't modified. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.source_control.default_branch_name

Sets the default GIT repository branch to work in for application files linked to source control. Type: string Default value: sn_instances/ Location: System Property [sys_properties] table

glide.spell.dictionary.en

Sets the spell checker dictionary used in the system for English users. Dictionaries are available for Brazilian Portuguese (pb.dic), Czech (cs.dic), Dutch (nl.dic), English US (en.dic), English UK (en_uk.dic), Estonian (et.dic), Finnish (fi.dic), French (fr.dic), German (de.dic), Hebrew (he.dic), Hungarian (hu.dic), Italian (it.dic), Polish (pl.dic), Portuguese (pt.dic), Russian (ru.dic), Spanish (es.dic), and Thai (th.dic). Type: choice list Default value: en.dic (English US) Location: System Property [sys_properties] table

glide.spell.dictionary.max_matches

Specifies the maximum number of spelling errors that the spell-check should detect. By default, spell-check finds only 10 spelling errors. The instance ignores any additional errors after reaching the maximum value. Type: integer Default value: 10 Location: Add the property to the System Property [sys_properties] table.

glide.sys.activity_using_audit_direct

[Not Supported] Controls whether the record's history is generated using the Audit table ( true ) or not ( false ). [Required] Set the value to false to generate history with History Sets.

Type: true | false Default value: false Location: System Property [sys_properties] table

glide.sys.audit_inserts

Specifies whether the Audit table audits inserts ( true ) or not ( false ). Type: true | false Default value: false Location: System Property [sys_properties] table

glide.sys.date_format

System date format for all users unless overridden in the user record. Type: date format Default value: yyyy-MM-dd Location: System Properties > Basic Configuration U116

glide.sys.default.tz

System timezone for all users unless overridden in the user's record. Type: timezone Default Value: none Location: System Properties > Basic Configuration UI16

glide.sys.domain.domain_change_notify

Domain legacy Type: true | false Default value: true Location: System Property [sys_properties] table

glide.sys.domain.no_change_roles

Domain legacy Type: string Default value: This field should be left empty. Location: System Property [sys_properties] table

glide.sys.domain.use_record_domain

Domain legacy Type: true | false Default value: true Location: System Property [sys_properties] table

glide.sys.domain.use_record_domain_for_client_scripts

Domain legacy Type: true | false Default value: false Location: System Property [sys_properties] table

glide.sys.time_format

System time format for all users unless overridden in the user's record. Type: time format Default Value: HH:mm:ss Location: System Properties > Basic Configuration UI16

glide.sys_reference_row_check

Specifies whether the script conditions of Access Control Rules apply to a table's reference fields ( true ) or not ( false ). Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

Note: If the glide.sys_reference_row_check system property is not present, or has been set to false, script conditions for Access Control Rules are not applied. This means an ACL containing scripted conditions will pass it's check as long as the other ACL criteria are met (such as role requirements).

glide.template.max_context

Specifies the maximum number of templates displayed in a form's context menu. If more than this number are available, users can click Apply Template on the context menu to open the reference list of templates. Type: integer Default value: 15 Location: System Property [sys_properties] table

glide.transform.reuse_coalesce_field_value

If true , avoid re-evaluation of coalesce scripts to get the values. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.ts.index.attachment.debug

If true , enables log messages for exceptions that occur when indexing attachments. You can leave this property enabled during normal operations to capture stack trace information about any exceptions. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ts.index.attachment.list_terms.debug

If true , the system logs all indexed terms when an attachment is indexed. For optimal performance, set this property to false during normal operations. Only enable this property when you are actively debugging an issue.

Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ts.reindex.sys_metadata.after.upgrade

If true , the system automatically reindexes the sys_metadata table after an upgrade, without noticeable performance impact. To disable automatic reindexing, set the value to false . Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.ui.activity.displayname

Specifies whether the activity formatter shows name values (true) or user_name values (false). Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ui.activity.email_roles

Specifies the list of roles (comma-separated) that can view email in the Activity Formatter. Type: string Default value: itil Location: Add the property to the System Property [sys_properties] table.

glide.ui.activity.email.use_display

Specifies whether to display the email address or the user IDs (display value of the User table) in email headers ( true ) or not ( false ). If true , the instance searches for a user record with a matching email address. If the instance cannot find a matching user record, it displays the email address. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ui.activity_stream.form_button

Removes the activity stream button from forms. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.ui.activity_stream.list_button

Removes the activity stream button from lists. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.ui.activity_stream.page_size

Size of pages for Core UI form activity stream. A value of 0 means no paging. Type: integer Default value: 0 Location: Still appears in the System Properties [sys_properties] table, but is no longer available.

glide.ui.activity_stream.scale_animated_gifs

Creates a thumbnail of animated .gif files. The maximum dimensions are 525 px width and 350 px height. The animation is not preserved in the thumbnail, but previewing the image displays the animation at its original size. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.ui.activity_stream.scale_images

Creates a thumbnail of large images to display in the activity stream. The maximum dimensions are 525 pixels wide and 350 pixels high. If the user clicks the image or attachment, the preview is at full size. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.activity_stream.style.comments

Changes the color of the left bar in activity stream comments in Core UI . Type: color entry, either a name, such as blue or a code, such as #0000FF . Default value: transparent Location: System Property [sys_properties] table

glide.ui.activity_stream.style.work_notes

Changes the color of the left bar in activity stream work notes in Core UI . Type: color entry, either a name, such as blue or a code, such as #0000FF . Default value: gold Location: System Property [sys_properties] table

glide.ui.activity.style.comments

Changes the background color of the activity stream comments in UI15. Type: string Default value: background-color: background-color: WhiteSmoke Location: System Property [sys_properties] table

glide.ui.activity.style.work_notes

Changes the background color of the activity stream work notes in UI15. Type: string Default value: background-color: LightGoldenRodYellow Location: System Property [sys_properties] table

glide.ui.allow.field.dependency.for.templates

Checks dependency for choice fields at the time of applying template, preventing invalid values to be set to the dependent field. For example, a subcategory field which depends on category field. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.allow_deep_html_validation

Allows administrators to prevent users from saving invalid HTML in a journal field. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ui.attachment.force_download_all_mime_types

Forces download of all MIME attachment files. Type: true | false Default value: true for new instances, false for upgraded instances Location: System Property [sys_properties] table Instance Security Hardening Settings: Force Download MIME types (instance security hardening)

glide.ui.audit_deleted_tables

Comma-separated list of system tables for which the audit history tracks deletions. Type: string Default value: sys_user, sys_user_group, sys_user_role, sys_user_has_role, sys_user_grmember, sys_group_has_role, sys_security_acl_role Location: System Property [sys_properties] table

glide.ui.auto.recovery

Allows users to recover unsaved changes while working in the Studio . Type: true | false Default value: true Location: Auto Recovery > Properties

glide.ui.auto.recovery.exclude.field.types

Comma-separated list of field types to exclude from automatic recovery. Type: string Default value: none Location: Auto Recovery > Properties

glide.ui.auto.recovery.unsupported.field.types

Comma-separated list of field types no supported for automatic recovery. Type: string Default value: password,password2,glide_encrypted,video,user_image,image

glide.ui.auto.recovery.unsupported.tables

Comma-separated list of tables to exclude from automatic recovery. Type: string Default value: v_ws_editor Location: Auto Recovery > Properties

glide.ui.auto_req.extend.session

If true , enables the user to extend their user session by selecting a homepage refresh time. If false , it enforces session timeout. The session timeout value is ignored when the user specifies an automatic refresh value. For example, if the user selects 5 minutes for automatic homepage refresh, the session is renewed every five minutes. By adding this property and setting the value to false , administrators can force the user session to time out even if the user page refreshes every x number of minutes. The user session times out after the value specified in the session timeout, plus the selected refresh value. This property takes effect when the Remember me check box is not selected for the user. Tablet and mobile devices do not support this feature.

Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.ui.buttons_bottom

Controls whether UI actions appear at both the bottom and top of the form ( true ) or only at the top ( false ). This property only works in a deprecated version of the UI. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.ui.cert_task_activity.fields

Defines which journal field is the task activity field. Type: string Default value: work_notes Location: Add the property to the System Property [sys_properties] table.

glide.ui.chart.bar.horiz.max_col_slant_labels

Sets the maximum number of columns in a horizontal bar chart before slanting (angling) the labels. Type: integer Default value: 5 Location: Add the property to the System Property [sys_properties] table.

glide.ui.chart.height

Specifies the height of a chart in pixels. Type: integer Default value: 300 Location: Add the property to the System Property [sys_properties] table.

glide.ui.chart.pie.labels

Enables ( true ) or disables ( false ) labels on pie chart slices. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.ui.chart.pie.labels.max_items

Sets the maximum number of pie chart slice values that can be returned to display their labels. Type: integer Default value: 8 Location: Add the property to the System Property [sys_properties] table.

glide.ui.clickthrough.popup

For reference fields, enables ( true ) or disables ( false ) display of the pop-up diamond icon for reference fields, and opening a new window when clicking the icon. For document ID fields, enables ( true ) or disables ( false ) displaying the information icon and opening a pop-up window with the document's form. To learn more Document ID field .

Note: Related lists do not appear on forms opened in the pop-up window.

Type: true | false Default value: false Location: System Property [sys_properties] table

glide.ui.clickthrough.replace

Enables ( true ) or disables ( false ) both the pop-up and click-through icons for reference fields. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.ui.date_format.first_day_of_week

Specifies which day of the week that weeks start on for calendar reports (1=Sunday, 2=Monday...). Type: integer Default value: 1 Location: System Property [sys_properties] table

glide.ui.date_picker.first_day_of_week

Specifies the first (leftmost) day of the week for the date and date/time picker (1=Sunday, 2=Monday...). Type: integer Default value: 1 Location: System Property [sys_properties] table

glide.ui.default.applications

Comma-separated list of application names that open by default in the navigation pane when nothing is opened via user preferences. If the property is specified and is blank, no applications are opened in the navigation pane when no applications are opened via user preferences. If the property is not specified, the first application that is authorized for the user opens if no applications are opened via user preferences. Type: string Default value: first authorized application for the user Location: Add the property to the System Property [sys_properties] table.

glide.ui.dirty_form_support

Enables ( true ) or disables ( false ) display of a confirmation message when a form has unsaved changes and the user leaves the form through any means except a submit (such as using the green back arrow, any form button, or other). This property is not supported in Safari. Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.ui.encode_module_uri

Enables ( true , the default) or disables ( false ) encoding of module URIs in the navigation pane. For information about how ServiceNow encodes module URIs, see Encoding module URIs .

glide.ui.escape_form_message

Specifies whether strings in GlideForm functions are sanitized to remove unwanted code (true) or not (false). Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ui.escape_gwindow_message

Specifies whether strings in GlideWindow functions are sanitized to remove unwanted code (true) or not (false). Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ui.filter.first_day_of_week

Identifies the first day of the calendar week for the company. By default, the start of the week is Monday, meaning that the calendar week begins with Monday and ends with Sunday. To change this behavior, add the property glide.ui.filter.first_day_of_week to the instance as an integer property. Set the value to the integer corresponding with the day of the week that the calendar begins on, where 1 is Sunday, 2 is Monday, and so on. The function impacts all charts and calculations where the day of the week is used as a parameter. Type: integer Default value: 2 Location: Add the property to the System Property [sys_properties] table.

glide.ui.first.field.reference

Enables ( true ) or disables ( false ) having the first column in a list always link to the underlying record, even if it is a reference field. For example, if the first column on an Incident list is Assigned to , that value links to the Incident if this property is set to true . Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ui.form_annotations

Enables ( true ) or disables ( false ) form annotations, which allow you to add Custom, Section Separator, and Line Separator to a form. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.form_multiple_splits

Enables ( true ) or disables ( false ) multiple splits and end splits in the form layout configuration slushbucket. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.gauge.view

Defines which view you want to be the default for homepage gauges. Type: string Default value: portal Location: System Property [sys_properties] table

glide.ui.glide_list.start.locked

Controls whether a glide_list (like the watch list) starts out locked ( true ) or unlocked ( false ) on a form. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.goto_use_contains

Controls whether the Go to navigation performs a "contains" query ( true ) or a "greater than" query ( false ) by default. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ui.homepage.parallel

Enables ( true ) or disables ( false ) use of parallel rendering. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.homepage.parallelism

Sets the maximum number of threads that should cooperate on rendering any given homepage. Type: integer Default value: 2 Location: System Property [sys_properties] table

glide.ui.homepage.preview

Enables ( true ) or disables ( false ) displaying the preview icon for lists on the homepage.

Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.html.editor

Specifies which HTML field editor to use, TinyMCE or htmlArea (legacy). Type: string Default value: tinymce Location: System Properties > UI Properties

glide.ui.html.editor.default_target_link

Enables you to set a default target value for links in the TinyMCE. Type: string Default value: '' Location: System Property [sys_properties] table

glide.ui.html.editor.extended_valid_elements

Defines which elements remain in the TinyMCE text when the editor saves. This functionality can be useful to add or override specific elements that should be kept. Type: string Default value: blank Location: System property [sys_properties] table

glide.ui.html.editor.toolbar.line1

Configures the editing toolbar (first line) for HTML fields when TinyMCE is enabled. The spellchecker tool is not supported in Core UI or UI15. Type: string Location: System Properties > UI Properties

glide.ui.html.editor.toolbar.line2

Configures the editing toolbar (second line) for HTML fields when TinyMCE is enabled. The spellchecker tool is not supported in Core UI or UI15. Type: string Location: System Properties > UI Properties

glide.ui.html.editor.v4.paste.html_import

Controls how content being pasted from sources other than Microsoft Word is filtered. This includes content copied from TinyMCE itself. Type: choice list Default value: clean Location: System Property [sys_properties] table

glide.ui.html.image.allow_url

Enables ( true ) or disables ( false ) uploading an image via URL from HTML Fields. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.ui.html.editor.remove_trailing_brs

Specifies whether an empty line containing a tag is converted to a tag for TinyMCE HTML fields. If true , the tag is converted. If false , the tag is left as . Type: true | false Default value: true Location: System Properties > UI Properties

glide.ui.html.toolbar

Configures the editing toolbar for HTML fields. Type: string Default value: list of buttons Location: System Properties > UI Properties

glide.ui.incident_activity.fields

Defines what fields are visible in the activity formatter. If the activities are customized, the system updates this property automatically. Type: string Default value: list of fields Location: System Properties > UI Properties

glide.ui.incident_activity.max_addresses

Specifies the maximum number of addresses to list in an email audit record. If the number of addresses exceeds this limit, the instance truncates the list after the maximum value and displays an ellipsis character (...). Type: string Default value: 5 Location: Add the property to the System Property [sys_properties] table.

glide.ui.incident_alert_activity.fields

Incident communication plan activity formatter fields — the list of fields tracked from the Incident Communication Plan form in the activity formatter. Type: string Default value: opened_by, work_notes, comments, severity, estd_distruption_time, actual_disruption_time Location: System Property [sys_properties] table

glide.ui.journal.use_html

Specifies whether TinyMCE is available for journal fields ( true ) or not ( false ). Type: true | false Default value: false

glide.ui.js_error_notify

Displays client script errors to users with the client_script_admin role. Also displays a generic error message to other users who encounter a client script error. Type: true | false Default value: true Location: System Properties > All Properties

glide.ui.label.enable

Enables ( true ) or disables ( false ) using labels, such as Most Active, Most Recent, or user-created. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.m.clear_pasteboard_when_backgrounded

Clears the copy/paste clipboard when the application enters the background. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table. In Categories, add the mobile_post_auth category.

glide.ui.max_calendar_duration

Maximum number of days that a single calendar report entry can display. Type: integer Default value: 90 Range of possible values: 90 to 400 Location: System Property [sys_properties] table

glide.ui.max_calendar_records

Maximum number of records saved in a calendar report. Type: integer Default value if the property is not configured: 10,000 Location: System Property [sys_properties] table

glide.ui.m_agents

Comma-separated list of browser agents considered as mobile browsers for the Smartphone Interface. These browsers are directed to the mobile pages instead of the full browser pages. Type: string Default value: iphone,android_phone,IEMobile,Windows Phone,iPod,Windows CE,BlackBerry,BB10 Location: System Property [sys_properties] table

glide.ui.max_ref_dropdown

Maximum number of records for a reference field that is displayed as a choice list. If the number of available records is greater than this value, the field appears as a reference field, not as a choice list. Type: integer Default value: 25 Location: System Property [sys_properties] table

glide.ui.mentions.default_limit

Number of users with same name displayed in Activity Stream Compose editor. When set to true, the default limit takes in a number which determines how many users with the same name are displayed.

Type: string Default value: true Location: System Property [sys_properties] table

glide.ui.mobile_agents

Comma-separated list of browser agents considered as mobile browsers for the Legacy Smartphone Interface. These browsers are directed to the mobile pages instead of the full browser pages. Type: string Default value: iPod,Windows CE,BlackBerry,Android,Opera Mini,IEMobile,Windows Phone,iphone Location: System Property [sys_properties] table

glide.ui.nav.stripe.select.maxchars

Numerical character limit for list menu choices within the nav stripe. The nav stripe appears at the top of the page when using UI11. Type: integer Default value: none Location: Add the property to the System Property [sys_properties] table.

glide.ui.polaris.experience

Enables the Next Experience user interface, landing page, and Unified Navigation. For more information, see Next Experience UI . This property does not affect anything in workspaces, such as Next Experience Components. Workspaces, UI Builder , and related features are always enabled.

Type: true | false Default value: true on new instances, false on upgrades from Tokyo or earlier. Location: The System Property [sys_properties] table

glide.ui.polaris.global_search

Toggles the Next Experience search function. Type: true | false Default value: true when glide.ui.polaris.experience is true. Location: The System Property [sys_properties] table

glide.ui.polaris.history.url.param_blocklist

URL parameters that are excluded when the system identifies and clears duplicate URLs from the history. This property applies only to the Next Experience Unified Navigation, which is enabled when glide.ui.polaris.experience is true. Type: string Default value: ["tinyId"] Location: The System Property [sys_properties] table

glide.ui.polaris.list_style.enable_highlighted_value_style

Enables highlighted value style on list cells. This property applies only when glide.ui.polaris.experience is true. Type: true | false Default value: true when glide.ui.polaris.experience is true. Location: The System Property [sys_properties] table

glide.ui.polaris.login.show_illustrations

Enables display of illustrative graphics on the stylized login page. This property applies only when glide.ui.polaris.experience is true. Type: string Default value: true when glide.ui.polaris.experience is true. Location: The System Property [sys_properties] table

glide.ui.polaris.menus

Toggles the Unified Navigation menus in the header. This property applies only when glide.ui.polaris.experience is true, meaning that Next Experience Unified Navigation is enabled. Type: true | false Default value: true when glide.ui.polaris.experience is true. Location: The System Property [sys_properties] table

glide.ui.reference.readonly.clickthrough

Enables ( true ) or disables ( false ) reference pop-ups on read-only reference fields. Reference pop-ups and click-throughs are hidden by default if a client script, UI policy, or ACL makes the field read-only. Being able to see or click through to the target record is unrelated to the reference field being writable. If false , the administrator can override the system setting for a specific field by adding the readonly_clickthrough=true attribute to the dictionary entry.

Type: true | false Default value: false Location: System Properties > UI Properties

glide.ui.remember_view

Enables ( true ) or disables ( false ) use of user preferences for the last view. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.remember.me.default

Controls whether the Remember me check box is selected ( true ) or cleared ( false ) by default. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.report.extend_calendar_choices

Controls which field styles are applied during calendar highlighting. If false , field styles in only the Task table are used. If true , the calendar first uses field styles from the table that the report is based on. If no applicable styles exist in that table, the calendar uses field styles from the Task table. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.report.old_report_builder

Enables ( true ) or disables ( false ) use of the old report builder UI. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ui.section508

Enables ( true ) or disables ( false ) rendering of alternate text in place of images. Type: true | false Default value: false Location: System Properties > UI Properties

glide.ui.show_live_feed_activity

Enables ( true ) or disables ( false ) live feed for a record in the activity formatter. Type: true | false Default value: false Location: System Properties > UI Properties

glide.ui.show_template_bar

Controls whether the template bar can be displayed on the specified table. For example: glide.ui.show_template_bar.incident = false . Type: true | false Default value: true Location: Add the property to the System Property [sys_properties] table.

glide.ui.session_timeleft

Sets how much time, in minutes, users have to extend a session before it times out due to inactivity. Type: integer Default value: 2 Location: System Property [sys_properties] table

glide.ui.active.session.life_span

Sets the maximum session time for sessions regardless of activity, in minutes. Type: integer Default value: 0 Location: System Property [sys_properties] table

glide.ui.session_timeout

Sets the inactive session timeout, in minutes. Type: integer Default value: 30 Location: System Property [sys_properties] table

glide.ui.stream_icon

Toggles the displaying of the activity stream button on the specified table. For example: glide.ui.stream_icon.hr_case = true . Type: true | false Default value: false

glide.ui.syntax_editor.context_menu

Enables disables the context menu in script editor. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.syntax_editor.linter.eslint_config

Defines linting configurations using the ESLint utility. Type: string Default value: All recommended ESLint rules are enabled, except no-undef, no-unused-vars, no-empty, and semi. Location: System Property [sys_properties] table

glide.ui.table.labels

Controls whether the system uses verbose labels for table names ( true ) or literal table names ( false ). Type: true | false Default value: true Location: System Property [sys_properties] table

glide.ui.tablet_enabled

Enables ( true ) or disables ( false ) the tablet UI. Type: true | false Default value: true Location: System Properties > Tablet UI Properties

glide.ui.tablet_agents

Uses the tablet UI if one of the specified strings (comma-separated) appears in the browser user_agent header. Type: string Default value: ipad,android_tablet Location: System Properties > Tablet UI Properties

glide.ui.tablet.title

Displays the specified text as a brief page title for tablet UI. Type: string Default value: ServiceNow Location: System Properties > Tablet UI Properties

glide.ui.tablet.title.ios_webapp

Displays the specified text as the default home screen icon label used in iOS version 6 and later. Type: string Default value: ServiceNow Location: System Properties > Tablet UI Properties

glide.ui.task.insert

Enables ( true ) or disables ( false ) the use of Insert and Insert and Stay options on tables derived from Task (such as Incident, Change, and Problem). Type: true | false Default value: false Location: System Property [sys_properties] table

glide.ui.textarea.character_counter

When true , displays a count of available characters for journal and multi-line text fields. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.ui.textarea_initial_rows

Sets the number of rows initially displayed for multiline form elements. When the element is selected for editing, it is expanded. Set this value to 0 or blank to ignore this property. This functionality is used to conserve space on a form when multiline elements take up too much space. Type: integer Default value: 0 Location: System Property [sys_properties] table

glide.ui.update_on_iterate

Controls whether updates are saved ( true ) or discarded ( false ) when a user clicks the blue arrows on a form. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.ui.ui_policy_debug

Enables ( true ) or disables ( false ) logging of UI policy processing in the JavaScript debug window Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ui.user_cookie.life_span_in_days

Sets the expiration time period for the 'remember me' cookie. Note: When a user accesses an instance with 'remember me' enabled, the access resets the cookie expiration period until the maximum (glide.ui.user_cookie.max_life_span_in_days) life span limit is reached.

Type: integer Default value: 15 (days) Note: Maximum value 30. Location: System Property [sys_properties] table

glide.ui.user_cookie.max_life_span_in_days

Sets a maximum cap for the glide.ui.user_cookie.life_span_in_days cookie to expire before forcing a user to re-authenticate into the instance. Type: integer Default value: 30 (days) Note: Maximum value 365 days. Location: System Property [sys_properties] table

glide.ui.welcome.profile_link

Enables ( true ) or disables ( false ) allowing users to click their name in the welcome message and see their user profile. Type: true | false Default value: In new instances true . In existing instances false . Location: System Property [sys_properties] table

glide.ui11.show_switch_link

This property only affects a deprecated version of the UI. It is no longer supported. Displays ( true ) or hides ( false ) a banner link for switching between the UI11 and legacy interfaces. Type: true | false Default value: true Location: System Property [sys_properties] table

glide.update.suppress_update_version

Comma-separated list of tables for which updates are not tracked in the Versions [sys_update_version] table. You cannot compare and revert versions for tables in this list. Type: string Default value: sys_user,sys_import_set_row Location: Add the property to the System Property [sys_properties] table.

glide.user.default_password

Default password for new users created from incoming email. Users must reset the password at first login. Type: string Default value: password Location: System Properties > Email Instance Security Hardening Settings: Configure passwords for automatically created user accounts

glide.userauthgate.extauth.check

Enables ( true ) or disables ( false ) the UserAuthenticationGate checks for both external and internal authentication mechanisms. Type: true | false Default value: false Location: System Property [sys_properties] table

glide.user.trusted_domain

Comma-separated list of trusted domains for which the instance automatically creates a guest user based on incoming emails. Use an asterisk (*) to trust all domains. If an email is not from a trusted domain, the instance processes the inbound email as a "guest user" but does not create a guest user in the instance. Type: string Default value: * Location: System Properties > Email

glide.workflow.model.cache.max

Maximum number of models held in the workflow cache. You must restart the instance after changing this property to apply the change. Type: integer Default value: 300 Location: Workflow > Properties

glide.wsdl.definition.use_unique_namespace

Enables ( true ) or disables ( false ) use of a unique WSDL namespace value when publishing a ServiceNow table through web services. If true , the WSDL target namespace is www.service-now.com/ . Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.wsdl.maximum_hierarchy

Maximum number of hierarchical levels returned in a WSDL when hierarchical SOAP web service is enabled. This property has a maximum value of 3. Type: integer Default value: 3 Location: Add the property to the System Property [sys_properties] table.

glide.wsdl.show_nillable

Enables ( true ) or disables ( false ) allowing a WSDL element to be valid if it has no element content despite a {content type} which would otherwise require content. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.ws.use_row_lock

If true , avoid using the current web service lock that applies before running the transform. Use the row lock that applies after the OnStart method. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

glide.xmlhttp.excessive

Sets the number of items visible in the Available half of a many-to-many or one-to-many collection box. Type: integer Default value: 100 Location: Add the property to the System Property [sys_properties] table.

glide.xmlprocessor.use_unload_format

Enables (true) or disables (false) unloading the XML using the display_value format. To unload using this format, add the parameter useUnloadFormat=true to the request URL. Type: true | false Default value: false Location: Add the property to the System Property [sys_properties] table.

google.maps.auto_close

If true , automatically closes the current info window before opening a new one. Clear the check box to enable multiple pop-up windows to remain open at once. Type: true | false Default value: true Location: System Properties > Google Maps

google.maps.client

Client ID for Google Maps API for Business. This client ID authorizes production use of Google Maps API for Business. By default, this ID is provided by ServiceNow . ServiceNow may require you to purchase a separate Client ID based on your usage. Type: string Default value: gme-servicenow Location: System Properties > Google Maps

google.maps.key

Map key from Google, tied to the URL of the server. This key is the private key authorizing development use of Google Maps. Type: string Default value: empty Location: System Properties > Google Maps

google.maps.latitude

Starting latitude of the map. This value determines the starting latitude displayed in Google Maps. Type: string Default value: 36.008522 Location: System Properties > Google Maps

google.maps.longitude

Starting longitude of the map. This value determines the starting longitude displayed in Google Maps. Type: string Default value: -95.221764 Location: System Properties > Google Maps

google.maps.max_items

Maximum number of items to display on the map. This setting determines how many icons can be displayed on a map. Type: integer Default value: 500 Location: System Properties > Google Maps

google.maps.table

Table used by the map. This setting names the table containing the name, longitude, and latitude fields. Type: string Default value: cmn_location Location: System Properties > Google Maps

google.maps.zoom

Starting zoom level of the map (1 is the lowest). Type: integer Default value: 4 Location: System Properties > Google Maps

help.base.default

(Context-Sensitive Help plugin) Sets the base URL for help contexts in which ServiceNow wiki is false and an absolute URL is not specified. Type: string Default value: http://servicenow.com/docs/?context= Location: System Property [sys_properties] table

help.base.servicenow

(Context-Sensitive Help plugin) Sets the base URL for help contexts in which ServiceNow wiki is true Type: string Default value: http://servicenow.com/docs/?context= Location: System Property [sys_properties] table

mid.server.rba_debug_powershell

Enables probe-level debugging for PowerShell probes. With this property enabled, PowerShell probes write detailed activity information to the MID Server log. Type: true | false Default value: false Location: Orchestration > MID Server Properties

mid.version.override

Sets an override condition for the current version for all MID Servers in your environment. For more information on version control, see MID Server version control properties . Type: string Default value: none (If this property is left empty, the MID Servers get their version information from the mid.buildstamp property.) Location: Add the property to the System Property [sys_properties] table.

par_vis_config.data_source.can_select_indicator

Specifies roles (comma-separated) which can select indicators as data sources from the Data Visualization configuration panel. If empty, all users can select the indicator sources that they have access to. Type: string Default value: empty Location: System Property [sys_properties] table

par_vis_config.live_refresh_rate_min_value

Specifies the minimum interval in seconds for the Live refresh rate setting in the Data Visualization configuration. If set, a user can still set an empty or 0 value. Type: integer Default value: 30 (seconds) Location: System Property [sys_properties] table

par_viz.table_data_max_data_points

Maximum number of data points for data visualization charts based on table sources. Type: integer Default value: 10000 Location: System Property [sys_properties] table

par_viz.table_data_max_groups

Maximum number of groups to be displayed for data visualization charts based on table sources. Type: integer Default value: 50 Location: System Property [sys_properties] table

password_reset.activity_monitor.incident_threshold

Specifies the maximum number of lockouts before an alert is issued. Type: integer Default value: 10 (lockouts) Location: System Property [sys_properties] table

password_reset.activity_monitor.incident_window

Specifies the amount of time that is used for recording and counting the number of user lockouts. Type: integer Default value: 60 (minutes) Location: Password Reset > Properties

password_reset.captcha.ignore

Enables and disables CAPTCHA functionality.

The password reset application uses Google re-CAPTCHA as the default CAPTCHA service. To use the base system CAPTCHA, change the password_reset.captcha.google.enabled system property to false .

Type: true | false Default value: false Location: Password Reset > Properties

password_reset.qa.num_enroll

Specifies the number of questions a user must select and answer to be enrolled in the password reset program. Note: This security question property can be overridden by adding a value for the num_enroll parameter in a security question verification.

Type: integer Default value: 5 (questions) Location: Password Reset > Properties

password_reset.qa.num_reset

Specifies the number of questions a user must answer to verify their identity during the password reset process. Note: This security question property can be overridden by adding a value for the num_reset parameter in a security question verification.

Type: integer Default value: 3 (questions) Possible values: integers that are less than the number specified for the num_enroll property. Location: Password Reset > Properties

password_reset.request.max_attempt

Specifies the number of password reset attempts a user has before they are locked out for a period determined by the value in max_attempt_window . Type: integer Default value: 3 (attempts) Location: Password Reset > Properties

password_reset.request.max_attempt_window

Specifies how long a user is locked out or prevented from changing their password after trying the maximum number of times. Type: integer Default value: 1440 (minutes) Location: Password Reset > Properties

password_reset.request.retry_window

Specifies the length of time before the count for password reset attempts refreshes. Type: integer Default value: 1440 (minutes) Location: Password Reset > Properties

password_reset.request.success_window

Specifies how long a user is locked out after they have successfully reset their password. Type: integer Default value: 10 (minutes) Location: Password Reset > Properties

password_reset.sms.default_complexity

Specifies the number of characters in the SMS code that are required for a user to reset their password. Note: This SMS code property can be overridden by adding a value for the complexity parameter in an SMS code verification.

Type: integer Default value: 4 (digits) Location: Password Reset > Properties

password_reset.sms.expiry

Specifies the amount of time, in minutes, until the SMS code sent to the user expires. Note: This SMS code property can be overridden by adding a value for the expiry parameter in an SMS code verification.

Type: integer Default value: 5 (minutes) Location: Password Reset > Properties

password_reset.sms.max_per_day

Specifies the maximum number of SMS codes that are sent to a user within one 24-hour period. When a user clicks the Send Verification Code button, the 24-hour period begins. Note: This SMS code property can be overridden by adding a value for the max_per_day parameter in an SMS code verification.

Type: integer Default value: 10 (per day) Location: Password Reset > Properties

password_reset.sms.pause_window

Specifies the amount of time to pass before another SMS code can be sent to a user. Note: This SMS code property can be overridden by adding a value for the pause_window parameter in an SMS code verification.

Type: integer Default value: 2 (minutes) Location: Password Reset > Properties

password_reset.wf.refresh_rate

Specifies how often to check the status of the workflow. Represented in the password reset process progress bar. Type: integer Default value: 90000 (milliseconds) Location: Password Reset > Properties

password_reset.wf.timeout

Specifies the maximum wait time, in milliseconds, for the workflow to execute. The workflow is triggered during the password reset request when the user clicks Submit . Type: integer Default value: 500 (milliseconds) Location: Password Reset > Properties

promin.show_records.limit

Specifies the maximum number of records that can be returned for an arc or node for the Show Records link to display. If more records are returned than the set limit, the link does not display. Type: integer Default value: 100,000 (records) Location: Add the property to the System Property [sys_properties] table.

remember_me.max_duration_in_days

Sets a maximum cap for the remember_me_cookie.duration_in_days cookie to expire before forcing a user to reauthenticate into the instance. Type: integer Default value: 30 (days) Note: Maximum value 365 days. Location: System Property [sys_properties] table

remember_me_cookie.duration_in_days

Sets the default expiration for the "remember me" cookie. When a user logs in with "remember me" enabled, each login within the expiration limit resets the expiration period. Type: integer Default value: 15 (days) Note: Maximum value 30 days. Location: System Property [sys_properties] table

sam.install_deletion_deadline

Defines the number of days after which a software install is deleted if not discovered with the configuration item. Use a value that is greater than the number of days between consecutive Discovery runs. Type: integer Default value: 7 Location: System Property [sys_properties] table

security.list.internal.domains

Other domains (excluding the ones in the comma-separated list in this property) are classified as external email domains. The counts of incoming emails from these external domains display in the External Incoming Emails metric in the Instance Security Center. Type: choice string Default value: None Other possible values: Comma-separated list of all internal email domains in the organization. Location: System Property [sys_properties] table

sn_acc_visibility.set_assigned_to

Determines if Assigned To attribute is overridden by ACC-V or not. Type: Boolean Default value: false

sn_acc_visibility.assigned_to_user_order

Defines the source of Assigned To user and its priority for ACC-V. The order of the username sources defined is used to define the priority based on which the Assigned To user is set for a computer CI. For example, computer_system_username, logged_in_users. These two different sources decide which user name derived from which source takes preference in deciding the attribute Assigned To for a computer CI. computer_system_username: The source is derived from the native command for Windows machine wmic computersystem get user username.

Logged_in_users: Source is OsQuery which gets logged in users from the OsQuery table.

Type: choice string Default value: computer_system_username, logged_in_users

sn_acc_visibility.persist_os_user_type

Persists the type of users that you are interested in for ACC-V. Type: Comma separated parameter Default value: local,system

sn_agent.disco_minimum_threshold_for_rediscovery_minutes

The minimum number of minutes since the last Enhanced Discovery on a given IP before a rediscovery can be triggered. This helps to prevent too frequent Enhanced Discovery in cases where a network intermittently has a break or a laptop is rebooted repeatedly. Type: Integer Default value: 60

sn_agent.disco_disable_ci_clobber_of_agentless_disco

If true, checks whether CI already exists discovered with matching criteria (discovery_source=ServiceNow) and instead of re-discovering, links the agent record to existing CI. Type: Boolean Default value: true

sn_agent.disco_ci_clobber_of_agentless_disco_threshold_days

The maximum number of days since an existing CI has been discovered using Agent-less Discovery where the existing CI links instead of re-discovering it using the Agent. This takes effect when disco_disable_ci_clobber_of_agentless_disco is true and it has been an extended period of time (over 14 days, by default) since a non-ACC discovery_source (like ServiceNow ) has discovered the CI. Once this threshold is exceeded, Enhanced Discovery is allowed to execute and clobber an existing CI regardless of whether a CI has been previously discovered by a non-ACC discovery_source. This enables the most recent discovered data to be present in the CMDB. Type: Integer Default value: 14

sn_agent.host_data_collection.disable_when_container

If true, when host data collection occurs and it is found that the Agent Client Collector is running in a container, the incoming data will not be processed and the host data collection status will be set to disabled. Type: Boolean Default value: true

sn_acc_visibility.persist_sam_usage_metrics

Enable to leverage the SAM Basic metering functionality. If this flag is set to True, after fetching details about all the software installed, including the last accessed time via osquery, the information goes into the Software Usage [samp_sw_usage] table. The SAM plugin also needs to be enabled to persist the information. Type: Boolean Default value: true

sn_app_insights.minutes_between_triggers

How many minutes to wait before sending out a notification for an identical metric trigger. Type: Integer Default value: 30

sn_app_insights.p1_predict_factor.semaphores

The normalizing factor for data for the semaphores metric in the p1 prediction model. Type: Integer Default value: 21

sn_app_insights.p1_predict_factor.sys_load

The normalizing factor for data for the sys_load metric in the p1 prediction model. Type: Integer Default value: 923

sn_app_insights.p1_predict_max_cooldown

The number of consecutive "no p1 predicted” minutes required to exit the p1 alert state. Type: String Default value: 5

sn_app_insights.p1_predict_threshold

The minimum confidence required for the p1 predict model to predict a p1 alert state. Type: Integer Default value: 90

sn_bm_client.dashboard_display_unit

Time unit to use for KPI values on the Benchmarks dashboard. Options are Hours or Days . Type: choice list Default value: Days Location: System Property [sys_properties] table

sn_chg_soc.change_soc_initial_limit

Defines the number of change_request records to display on load of the Change Schedule. Type: Integer Default value: 40 Location: System Property [sys_properties] table

sn_chg_soc.change_soc_scroll_load_limit

Defines the number of change_request records to display as the Change Schedule is scrolled. Type: Integer Default value: 20 Location: System Property [sys_properties] table

sn_chg_soc.change_soc_total_limit

Defines the total number of change_request records that can be displayed on a Change Schedule. Type: Integer Default value: 1000 Location: System Property [sys_properties] table

sn_chg_soc.landing_page.pinned_notification

Shows a message for pin or unpin a change schedule. Type: true | false Default value: true Location: System Property [sys_properties] table

sn_chg_soc.schedule_window_days

Specifies the number of days to be factored before and after the respective start/end of a change_request record when displaying blackout and maintenance window spans on the Change Schedule page. Type: Integer Default value: 30 Location: System Property [sys_properties] table

sn_disco_cd.scheduled_job_time_out_in_mins

This property sets the value for the maximum run time of the scheduled job for Cloud Resources in minutes. Type: integer Default value: 120

sn_disco_certmgmt.cert_task_default_approval_group

This property is used to set default Approval Group name for Certificate Inventory and Management for manual approval processes for requesting new, renewing, or revoking certificates for automated workflows only. You can add more than one approval group, separated by commas. The task chooses the current domain group first and then the global domain group. If no group is found, the task will fail. Type: string Default value: none

sn_disco_certmgmt.default_cert_order_validity_period

This property is used to set the validity period of the certificate order being placed in Certificate Inventory and Management . Type: integer Default value: 1000 days

sn_disco_certmgmt.default_cert_task_priority

This property is used to configure New and Renew task priorities in Certificate Inventory and Management . Accepts values 1, 2, 3, 4, 5. If any invalid value ( 5 || other strings) is provided, the value reverts to P3. Type: integer Default value: 3 (if property doesn't exist)

sn_disco_certmgmt.default_revoke_cert_task_priority

This property is used to configure Revoke task priorities in Certificate Inventory and Management . Accepts values 1, 2, 3, 4, 5. If any invalid value ( 5 || other strings) is provided, the value reverts to P1. Type: integer Default value: 1 (if property doesn't exist)

sn_global_searchui.hide_results_count

Hides ( true ) or displays ( false ) the number of matching records for search groups and tables on the Global search page.

To modify this property, select Enhanced Global Search UI from the application picker before opening the System Properties table.

Type: true | false Default value: false Location: System Property [sys_properties] table

subscription.custom_table.enforce_entitlement

You can enable guardrails around custom tables when using certain applications, such as Mobile Studio, in a production or non-production environment.

When set to true , the property limits the list of custom tables available in applications such as Mobile Studio to those you are entitled to use, based on the active subscriptions present on your instance. If you want to remove these guardrails, setting the property to false enables you to access to all custom tables, regardless of your active subscription entitlements.

Type: Boolean Default value: Location: System Property [sys_properties] table

Note: Setting this property to false enables you to use applications with custom tables that may not be entitled. See the service description for your active subscriptions to determine which custom tables (if any) you are entitled to use with selected applications.

tablet.footer.text

Text that appears on the footer of the tablet UI. Type: string Default value: Copyright ServiceNow 2012 Location: System Properties > Tablet UI Properties

tablet.header.text

Text that appears on the right-hand side of the tablet UI header. Type: string Default value: ServiceNow Location: System Properties > Tablet UI Properties